Maui Jim Customer Service & Repair — Professional Guide

Overview: Who handles Maui Jim repairs and what to expect

Maui Jim is a premium eyewear brand founded in 1980 on Maui; over four decades the company has built a global service operation that supports warranty repairs, paid repairs, and aftermarket lens replacements. The brand’s proprietary PolarizedPlus2® lens technology (the core of most Maui Jim lines) is engineered to block 100% of harmful UV and to reduce glare, and that technology drives specific repair and replacement protocols that differ from generic optical repair shops.

For any repair question, the single authoritative source is the official customer-service channel on mauijim.com (use the “Contact Us” or “Customer Service” pages). Maui Jim operates regional repair centers (North America, Europe, Asia-Pacific) and routes returns based on the customer’s shipping address. In practice, most warranty-eligible repairs are processed through a central North American service center and take a defined intake/inspection step before work begins.

What the warranty typically covers and how to verify eligibility

Maui Jim’s manufacturer warranty covers defects in materials and workmanship, not damage from misuse, accidents, or normal wear (scratches, cosmetic wear, or broken temple tips due to drops are generally excluded). Warranties are tied to the original proof of purchase—receipts or order numbers are required. If you bought through an authorized retailer or directly from mauijim.com, the repair route and eligibility are straightforward; third‑party resellers can complicate coverage.

To verify eligibility: locate your receipt (digital or paper), note the model name and serial number if present, and submit an online claim via mauijim.com/contact (attach photos of the defect). The service team will confirm coverage and provide a return authorization (RMA) number when required. If the damage is excluded, Maui Jim commonly offers paid repair estimates before proceeding.

Step-by-step repair process for consumers

1) Contact customer service with photos and purchase information. Maui Jim will triage the case and issue an RMA if shipping is needed. 2) Pack the glasses securely (see packing checklist below) and ship with tracking and insurance for the retail value. 3) The service center inspects and reports back with either a warranty approval or a paid-repair estimate—this inspection step commonly takes 3–7 business days after arrival.

If a repair is approved under warranty, the work proceeds at no charge for covered defects; if a paid repair is required, Maui Jim will often provide an itemized estimate including parts, labor, and return shipping. Customers typically approve the estimate online or by phone. After repair completion the typical return shipment time within North America is 2–5 business days, depending on shipping choice; total door-to-door times usually run 7–21 business days.

Packing, shipping and preparing a repair shipment

Proper packaging prevents further damage in transit and speeds inspection. Use a rigid case and 2–3 inches of cushioning material (bubble wrap, foam) around the case. Always include a printed copy of your receipt or order number and the RMA number on the outside of the package and inside the case. Insure the package for the replacement value—Maui Jim does not accept responsibility for uninsured carrier loss.

Ship via a carrier that provides tracked, insured delivery. For international shipments check import/export rules and any required customs declaration. Many customers opt for overnight or 2‑day services when shipping expensive frames (values commonly range from $150 to $450 retail for Maui Jim frames) to minimize transit risk.

• Repair shipment checklist: printed receipt or order number, RMA number, detailed photos, rigid sunglasses case, 2–3 inches cushioning, insured tracked carrier, return shipping label if provided by Maui Jim.
• Labeling tip: write the RMA number on both the outside of the package and on a paper inside the case to prevent intake delays if outer labels are damaged.

Costs, turnaround times and common repair scenarios

Turnaround depends on inbound queue and parts availability. Expect an inspection report within 3–7 business days of arrival, and a completed repair within 7–21 business days total in normal circumstances. Peak seasons (May–August) and holiday periods can add 7–14 days. If parts must be ordered—specialized screws, proprietary hinges, or replacement PolarizedPlus2® lenses—lead times can extend to 3–6 weeks.

Typical paid-repair ranges (approximate retail estimates based on industry norms and customer reports): minor hardware repairs (screws, temple adjustments) $15–$45; nosepad or lens screw replacement $20–$60; hinge replacement $40–$120; full lens replacement (original Maui Jim polarized lens) $100–$260 depending on prescription and coatings; full-frame replacement or irreparable frame: customer quoted MSRP or replacement options. Always obtain an itemized estimate before authorizing work.

• Common repairs & approximate costs: screw & pad replacement $20–$60; hinge repair $40–$120; non-warranty lens replacement $100–$260; prescription lens ordering varies by Rx strength and coatings, typically $150–$350.

Authorized vs third-party repairs — pros and cons

Authorized Maui Jim repairs preserve original coatings, lens geometry and polarized properties—critical for optical performance. Third‑party repairs can be cheaper and faster for basic frame fixes, but replacing PolarizedPlus2® lenses outside an authorized process often voids any remaining manufacturer warranty and can degrade optical quality. For prescription conversions, Maui Jim-authorized labs use lens blanks matched to the original specifications, which is important for wrap styles and high base curves.

For older frames out of production, Maui Jim can sometimes source compatible parts or offer replacement frame credit toward a new purchase. If time or cost is critical and the damage is purely cosmetic, reputable independent opticians can perform hinge or screw repairs within 24–72 hours for lower fees—however, weigh cost savings against potential warranty or fit compromises.

Final recommendations and contact direction

Always start at mauijim.com/contact for an RMA and follow the service center’s packaging instructions precisely. Keep digital copies of all communication and tracking numbers. If you purchased from an authorized retailer, ask them to assist with the initial claim—retailers often streamline intake and can be faster for local escalations.

When in doubt: prioritize authorized service for lens work and major structural repairs; use trusted third-party shops for minor, non-warranty hardware fixes. Document everything, insure shipments, and expect a total turnaround of 1–3 weeks for routine repairs and up to 6 weeks for parts-intensive or international cases. This approach minimizes surprises and preserves the long-term optical performance that defines Maui Jim eyewear.

How do I contact Maui Jim customer service?

To confirm the charges for your style, contact our Customer Service Department toll free at 1-888-666-5602, our hours are Mon-Fri: 7am-9pm CST; Sat:7:30am-4pm CST and we will be happy to assist you.

What is the turnaround time for Maui Jim repairs?

We offer one-hour repair service at any of our 16 locations and same day turnaround for mail in repair.

How to replace lens in Maui Jim sunglasses?

To remove the lens you go ahead and pull up on the top edge of the frame. And down on the bottom edge. And then push on the back side of the lens with your fingers. And it’ll pop out just like that.

What is the warranty on Maui Jims repair?

They cover defects in materials and workmanship for a period of 2 years from the date of sale. Should any pair of sunglasses possess defects within such a time frame, Maui Jim will repair or replace them for free. Accidental damage, scratches, and normal wear and tear are not covered, however.

How do I get my Maui Jims repaired?

Should you need any repairs for your sunglasses, we do offer repairs on our authentic non-prescription sunglasses directly. For more information, please visit mauijim.com and visit our customer care page or give us a call to assist you! 888-628-4546 Mahalo! Thank you for your feedback!

How much are replacement lenses for Maui Jim sunglasses?

How much are prescription lenses for Maui Jim sunglasses? New prescription polarized lenses for Maui Jim sunglasses will be $350 for Single Vision and $450 for Progressives. Non-prescription polarized lenses for Maui Jim are $99.