Massey Services — Practical, Expert Guide to Customer Service

Overview: what to expect from Massey Services customer care

Massey Services is a national provider of pest, termite, lawn and landscape, irrigation, and moisture damage services. As a customer you should expect a multi-channel intake system (phone, online portal, email), local technician dispatch, and a standardized inspection and treatment workflow. The company operates through local branch offices that handle scheduling and on-site follow-up while corporate support provides centralized billing and contract administration.

Operationally, high-performing customer service for field-service companies like Massey places emphasis on three measurable outcomes: same-day or next-business-day appointment availability for urgent issues, clearer-than-average technician arrival windows (often 2–4 hour windows), and documented follow-up where treatments are recorded in the customer account. Knowing these expectations up front reduces friction and speeds resolution.

Customer contact channels and response expectations

Massey Services supports customers by phone and online; their primary corporate website is masseyservices.com where you can find local office contact details, request service, view invoices, and open support tickets. For quick issues, the fastest route is calling your local branch; for non-urgent matters use the online customer portal to request scheduling changes, upload photos, and store your service history.

• Phone: call the local office number on masseyservices.com for the fastest response to scheduling or on-site issues.
• Online portal: use to review service records, schedule routine service, and upload documentation (useful when disputing a charge or documenting damage).
• Email/support ticket: good for formal complaints or when attaching multiple photos and documents; expect an initial acknowledgement within 24–48 business hours.

Typical response-time expectations in the field service industry are useful benchmarks: same-day contact for urgent safety or active-infestation reports, next-business-day scheduling where possible, and 48–72 hour windows for administrative escalations. If an issue requires a technician return visit, ask for a clear date range and confirmation in writing (email or portal message) to avoid scheduling confusion.

Practical details on scheduling and technician visits

When you book service, demand a technician ETA window and a technician ID or name. Professional field-service companies track arrival times and often provide SMS or email updates; if a company does not offer SMS tracking, request a call 30–60 minutes before arrival. For safety and efficiency, technicians will typically ask you to confirm access instructions and whether pets or children will be present.

If a service includes recurrent visits (e.g., monthly pest control or seasonal lawn care), ask for a written schedule showing the next 6–12 months of planned visits and any blackout dates. This prevents surprises and provides a record you can use when comparing performance or determining missed visits for credit or re-treatment.

Service expectations, guarantees, pricing, and documentation

Before work begins, obtain a written estimate and a clear description of the scope: what is included, what is excluded, and the remediation timeline. For pest or termite work, this should specify treatment methods (bait, barrier, liquid termiticide), materials used, and any preparations you must perform (e.g., clearing vegetation, moving stored items from crawlspaces). Always ask for product names if you have sensitivities or environmental concerns.

Pricing for residential recurring pest control or lawn programs varies by region, property size, and service frequency. As a rule of thumb, in U.S. markets monthly service plans commonly range from modest single-digit monthly fees for maintenance to $70–$150 per visit for comprehensive one-off jobs (e.g., termite treatment, major irrigation repair). Ask for a written invoice that itemizes labor, materials, and any warranty or follow-up service commitments.

How to prepare for service and what information to have ready

Before the technician arrives, gather the following items to streamline the visit and ensure accurate record-keeping. Having this documentation ready will accelerate diagnosis and reduce back-and-forth communication.

• Recent service agreement or contract copy (dates, renewal terms, special clauses).
• Photos or video of current issues (locations, extent of damage, pest sightings) and any previous invoices or notes from earlier visits.
• Access instructions, gate codes, and locations of water shutoffs or key utility items for irrigation and moisture-control services.

Provide the technician with any known history such as when the issue started, prior treatments, and known allergies or environmental sensitivities. This reduces misdiagnosis and helps the technician choose the correct treatment plan on the first visit.

Problem resolution, escalation, and records for disputes

If a service does not meet expectations, follow a clear escalation path: first contact the assigned technician or local branch within 24–48 hours, then escalate to the regional or corporate customer service center if unresolved. Use the online portal to create a dated ticket and attach photos — written records vastly improve the speed and outcome of escalations. Ask for a timeline and an explicit corrective action plan with dates for return visits or refunds.

For formal disputes or potential refunds, collect all relevant documents: the original estimate/contract, the technician’s written service report, photos, and correspondence (texts/emails). If necessary, consider filing a complaint with relevant consumer protection agencies (state consumer protection office or Better Business Bureau) and keep copies of all submissions. Documented timelines, receipts, and inspection reports are the strongest evidence in any resolution process.

What is Massey services?

Massey Services provides residential and commercial pest prevention, mosquito services, termite protection, landscape and irrigation services to nearly 1,000,000 customers from Service Centers throughout Florida, Georgia, Louisiana, Texas, South Carolina, North Carolina, Virginia, Oklahoma and Tennessee.

How do I talk to a real person at Viasat?

Viasat Phone Support Options

1. Residential Customers: Dial 1-844-702-3199 for general customer service inquiries including billing and technical support.
2. Business Accounts: Business customers should call 1-855-863-6566 for specialized support tailored to their needs.

Is Massey a good pest control company?

Massey Services has an average rating of 1.9 from 930 reviews. The rating indicates that most customers are generally dissatisfied. The official website is masseyservices.com. Massey Services is popular for Local Services, Pest Control.

How do I contact Massey’s customer service?

A: If you cannot locate your account information or have difficulty logging into the site, please contact Massey Customer Care at 1-888-2MASSEY (262-7739). You can also send an email to [email protected].

How do I contact Massey?

Contact Us
A Massey Services Team Member will be in touch with you within 24 hours. If you need immediate assistance, please call us at 1-888-262-7739. Log in to your My Massey Account for complete service and billing information.

How can I contact Macy’s customer service by phone?

(800) 289-6229Macy’s, Inc. / Customer service