Margaritaville customer service phone number — how to find it and what to expect

Overview: why there is no single universal phone number

Margaritaville is a multi-unit lifestyle brand with restaurants, hotels/resorts, vacation clubs, an online retail store and licensed merchandise partners. Because each business line (for example, Margaritaville Restaurants, Margaritaville Resorts, Margaritaville Vacation Club and the Margaritaville online store) operates separate reservation systems and guest services, there is not one global customer-service phone number that covers every question for every location.

In practice this means the correct phone number depends on the product you purchased or the location you visited. For example, a dining reservation or a menu question is routed to the local restaurant; a resort booking, change or cancellation goes to the resort’s reservations desk; online orders and returns are handled by the e-commerce customer service center. The reliable way to reach the right team quickly is to use an official location-specific contact rather than a broad corporate line.

How to find the exact phone number fast

Start with Margaritaville’s official websites: https://www.margaritaville.com for restaurants, retail and general corporate info, and https://www.margaritavilleresorts.com for resort/reservations contacts. Both sites have “Contact” or “Locations” pages with up‑to‑date phone numbers, hours and addresses for each property. Bookmark the location page for the specific city or resort you will call; that is the fastest route to the correct number.

If you have a confirmation email for a booking or order, the most direct phone number is typically printed in that email under “Contact” or “Need help?”—use that line. If you cannot find a confirmation, use the location search on the site, or, for reservations and membership accounts, log into the relevant portal (e.g., Vacation Club account) to access the verified support phone number tied to your reservation ID or account number.

Example search path (step-by-step)

• Go to https://www.margaritaville.com → click “Locations” → choose your state/city → open the restaurant or store listing to see the local phone number and address.
• For resort bookings go to https://www.margaritavilleresorts.com → “Resorts” → select the resort property (e.g., Key West, Hollywood, Pigeon Forge) → use the listed reservations phone number or “Book Now” link.
• If your inquiry is about merchandise/orders, visit the online store link on the main site (look for “Shop” or “Store”) and follow the “Contact Us / Returns” instructions—online order support typically lists a toll‑free or email contact specific to the e‑commerce team.

What to prepare before you call

Having the right documentation at hand shortens hold time and improves first‑call resolution. Prepare your confirmation number, last four digits of the payment card used, full name on the reservation or order, dates of stay or order and the property name or SKU. If you are calling about a charge, note the exact date and amount and have your bank/credit card statement available to verify transaction IDs.

Typical useful items to have: reservation/order confirmation (email or PDF), photo ID, loyalty/membership number (if applicable), the device you used to book (mobile app/web), and any screenshots showing error messages. This reduces the back‑and‑forth and cuts average handle time—most hospitality customer‑service reps resolve straightforward requests in 8–12 minutes when the caller is prepared.

What to expect on the call: hours, wait times and resolution timelines

Margaritaville customer‑service telephone hours vary by division and location. Typical hotel/resort reservations lines operate 7 days/week, often 7:00 a.m.–10:00 p.m. local time; restaurant lines follow local dining hours. Peak call periods are usually 9:00–11:00 a.m. and 5:00–8:00 p.m. local time, and wait times during promotions or holiday weekends can exceed 20–30 minutes. If hold time is lengthy, request a callback if that option is offered.

Resolution timeline also depends on the issue. Simple booking changes and credits can be completed immediately; refunds typically post to cards within 3–10 business days on the merchant side, while banks may take an additional 2–7 business days. For escalations that require third‑party confirmation (for example, package deliveries or licensing issues) expect 7–21 business days for a full investigation and written response.

Escalation, disputes and alternative contact channels

If your initial phone contact does not resolve the problem, ask for a supervisor or the department manager and obtain a ticket or reference number for the case. Document the name, position, date and time of each contact. If you need to escalate beyond the location level, corporate contact paths usually include an executive relations or guest experience team accessible via the corporate website’s “Contact” form—use that for formal complaints requiring written follow‑up.

Alternative channels that often produce faster responses for simple issues: the official Margaritaville social media accounts (Twitter/X and Facebook), which commonly respond within 24–48 hours for public-facing issues; the online chat widget on reservation pages during business hours; and the written “Contact Us” form on the property or e‑commerce site, which automatically creates a tracked ticket. If monetary dispute remains unresolved after 60–90 days, you can file a chargeback with your card issuer citing “service not provided” or contact local consumer protection agencies for formal mediation.

Is margaritaville refundable?

What is your cancellation policy? A refundable deposit equal to the first night’s room and tax will be charged on your credit card at the time of booking to guarantee your reservation. Cancellations must be made seven (7) days prior to arrival to avoid forfeiting the deposit amount.

Where is the head office of Margaritaville at Sea?

An AI Overview is not available for this searchCan’t generate an AI overview right now. Try again later.AI Overview Margaritaville at Sea’s headquarters are located in Deerfield Beach, Florida. Specifically, the address is 431 Fairway Drive, Suite 300, Deerfield Beach, FL 33441. The company is a one-ship cruise line that operates between West Palm Beach and Freeport, Bahamas. 

AI responses may include mistakes. Learn moreTerms & Conditions | Terms of Use – Margaritaville At SeaAs used in the Terms and on the Site, “Margaritaville at Sea, Site, We, Us” refers to Classica Cruise Operator Ltd., with headquar…Margaritaville At SeaMargaritaville at Sea Headquarters and Office Locations – Craft.coMargaritaville at Sea is headquartered in Deerfield Beach, 431 Fairway Dr, United States, and has 1 office location.Craft.co(function(){
(this||self).Bqpk9e=function(f,d,n,e,k,p){var g=document.getElementById(f);if(g&&(g.offsetWidth!==0||g.offsetHeight!==0)){var l=g.querySelector(“div”),h=l.querySelector(“div”),a=0;f=Math.max(l.scrollWidth-l.offsetWidth,0);if(d>0&&(h=h.children,a=h[d].offsetLeft-h[0].offsetLeft,e)){for(var m=a=0;mShow more

Where is the Margaritaville corporate office?

Orlando, Florida
Margaritaville is based in Orlando, Florida. Our headquarters are located at 6900 Turkey Lake Road, Suite 200, Orlando, Florida 32819 USA.

Does Margaritaville have senior discounts?

If you’re 55 or better, we have a special just for you! For those who will always be young at heart, we want you to enjoy UP TO 20% off a golden vacation in paradise.

How do I call Margaritaville at Sea customer service?

1.800.814.7100
You can text HELP for help at any time. This will provide you a link to the terms and conditions along with a phone number to call for assistance. You can also contact us at 1.800. 814.7100.

Can I reschedule my Margaritaville cruise?

A $25 fee (regardless of the number of cabins) plus fare difference (if the rate for the modified Cruise is higher for the rescheduled date of the Cruise) will be applied to Guest’s Cruise Fare for all sailing date changes made 31-days or more prior to the first day of sailing.