Magbak Customer Service — Expert Guide for Fast, Accurate Resolution

Overview and what to expect

Magbak customer service supports hardware accessories (cases, mounts, wallets) with a commercial warranty model typical of consumer electronics: 30-day returns for change-of-mind and a 12-month limited warranty for defects when used normally. Typical product prices are $19.99–$49.99; warranty coverage generally excludes accidental damage and cosmetic wear. Knowing these standard boundaries speeds every interaction and reduces back-and-forth.

Responses from official channels typically follow a tiered cadence: an auto-acknowledgment within 1–4 hours, a human reply within 24–48 business hours, and a formal resolution or escalate decision within 5–14 business days. If you need faster turnaround, escalate to priority support or request an RMA (return merchandise authorization) with an explicit deadline; the company SLA should document the exact terms.

How to contact Magbak (channels and hours)

Primary channels are the support portal, email, and phone. Use the web form at https://magbak.com/support to create a ticket (preferred because it attaches order data). If you purchased via a reseller (Amazon, Best Buy), their return rules may apply and you should contact the reseller first.

Typical contact hours are Monday–Friday, 09:00–18:00 PT. For urgent issues during business hours call the support line; for documentation and attachments use the portal. Example contact pattern (verify on your receipt): [email protected] for email, support portal at https://magbak.com/support, and a US toll-free number such as +1 (800) 555-0199 for phone—these are illustrative; always confirm numbers on your invoice.

Ticket content that speeds resolution

• Essential order data: order number, purchase date, SKU/UPC, place of purchase (website, Amazon order ID). Example: Order #MB-20250401-1234, purchased 2025-04-01.
• Clear problem statement and steps to reproduce: “Magnet detached after 2 weeks of light use; detachment occurred when phone fell 0.5 m; attached photos and 30-second video.”
• Photos and timestamps: attach two close-ups (front/back) and one scale reference (coin or ruler). Include serial/SKU label photo. File format: JPG or PNG, max 5 MB each.

Returns, RMAs and refund timelines

Standard return window: 30 calendar days for full refund; restocking fee may apply beyond 30 days (commonly 10–20%). For returns within warranty, the process is usually replacement first, then refund if replacement fails. Expect an RMA number within 2 business days after the defect is verified.

Refund timelines: once a return is received at the returns center, allow 3–7 business days for inspection and 3–10 business days for the refund to post to your payment method. Return shipping costs: customers typically pay initial shipping for non-defective returns (estimate $5–$15 domestic). For verified defects, the company often provides a prepaid label or covers shipping up to a stated cap (e.g., $12). Example returns center address format for label printing: Magbak Returns / RMA#123456, 2401 Test Ave, Unit 90, Irvine, CA 92618 (verify before shipping).

Troubleshooting common issues

Common problems include alignment/magnetic weak spots, adhesive degradation, and cosmetic scratches. Quick tests you can run before filing a ticket: 1) magnet strength test with a metal paperclip at 1 cm, 2) adhesive dry-check for tackiness after cleaning with isopropyl alcohol, 3) firmware check if product integrates with electronics. Document each test and include results in your ticket.

For mounts that vibrate loose, check compatibility with your device model—many mounts list a supported weight range (e.g., up to 250 g for phone+case). If a mount fails under typical load but within specified limits, provide device model, measured weight, and use-case photos; the company will typically issue an RMA if the product is out of spec.

Escalation path, metrics and what to demand

• Escalation steps: 1) Frontline ticket (portal) —> 2) Support specialist within 48 hours —> 3) Manager review within 5 business days —> 4) Executive escalation if unresolved after 10–14 business days. Ask explicitly for an escalation case number and target date.
• Key metrics to reference: request CSAT/NPS follow-up if promised, ask for first response time (FRT) and expected resolution SLA. If your business loss exceeds $500, request priority handling and documented case notes. If consumer protection laws apply (e.g., EU consumer rights 14-day return minimal, 2-year legal warranty), cite the relevant statute and ask for compliance.

Sample language and next steps

When you open a case, be concise and factual: include order number, precise failure mode, and 2–3 attachments. Example opener: “Order #MB-20250401-1234 — magnetic wallet detached after 14 days under normal use. Photos attached; phone model iPhone 13 Pro, case model MB-CL-13P. Requesting RMA for replacement or full refund.” This reduces ambiguity and cuts resolution time by an average of 30% compared to vague requests.

If you represent a retailer or run a bulk/wholesale account (orders >100 units or >$5,000/year), request a dedicated account manager. Document all communications (ticket IDs, agent names, dates). If final resolution is unsatisfactory, pursue chargeback only after escalation steps are exhausted and keep all evidence (photos, chat transcripts, shipping receipts) — disputes resolved within 30–60 days are typical when supported by clear records.

How do I contact MagBak?

You can also connect with us via Facebook Messenger, Twitter & Instagram.

1. Facebook: realmagbak.
2. Instagram : magbakofficial.
3. X (formally Twitter) : @magbaksays.

Where is MagBak based?

Magbak is headquartered in Los Angeles, CA.

Does MagBak case have warranty?

But don’t worry, they come with a 1-year warranty.

How do I contact MHK?

If you need immediate assistance please call 888.963. 3465. At MHK, we treat our customers like partners and are committed to helping them drive better health outcomes. If your organization is looking to improve process and workflow with an industry leader, you’re in the right spot and we can’t wait to talk to you.

Who is the owner of MagBak?

Alex Baca, based in Los Angeles, CA, US, is currently a CEO and Co-Founder at MagBak. Alex Baca brings experience from previous roles at Accenture.

How long does MagBak take to ship?

no worries, orders usually ship within1-3 days unless it’s an item that’s on preorder.