LuvmeHair Customer Service Number — How to find it and get fast, effective help

Overview and where to start

If you need the LuvmeHair customer service number, the most reliable source is the company’s official website at https://www.luvmehair.com. Companies frequently change staffed phone lines, regional numbers and support hours, so the number shown on the site, your order confirmation email, or the “Contact Us” page is the authoritative contact. Always verify a phone number against those official sources before calling or sharing personal data.

Beyond phone, LuvmeHair maintains multiple support channels — live chat, contact form, and social media — that are often faster for routine requests such as tracking updates, order modifications and basic product questions. Use phone support for disputes, returns that require authorization, or when you need to escalate to a supervisor; for simple inquiries, the chat function typically resolves them without a call.

How to locate and verify the customer service number

To locate the current customer service number, go to the footer of luvmehair.com and open the “Contact Us” or “Customer Service” page. If you already have an order, check the order confirmation email and the shipment notification email — companies usually include the phone number, order ID and a direct link to your order history there. If a phone number appears in a Google Business Profile, Facebook page or Instagram bio, confirm it matches the official site before dialing to avoid scams.

When you find a number, verify legitimacy by checking three things: (1) the number is present on the official site and in your order emails, (2) the support hours listed match the hours announced on the website, and (3) the caller ID, if shown, identifies LuvmeHair or the merchant name used on your payment statement. If any of these differ, pause and use the website contact form to request the correct number or email confirmation.

Alternative contact channels and expected response times

If you cannot reach a phone line or prefer not to call, use the live chat widget on luvmehair.com or the site’s contact form. Typical response-time expectations (industry norms as of 2024) are: live chat — immediate to 30 minutes during business hours; contact form or email — 24 to 72 hours; phone — hold times from 5 to 45 minutes depending on peak periods and promotions. Weekend and holiday coverage is often reduced, which can extend email responses to 3–5 business days.

When using alternative channels, always request a case number or ticket ID and ask for an expected resolution timeline in business days. If you must escalate because a problem is time-sensitive (missing shipment, incorrect product, damaged goods), indicate that on the first message and ask for a callback window so you can switch to phone contact with a preset time.

What to have ready before calling

Having the right documentation ready dramatically reduces hold time and improves first-call resolution. Prepare digital copies or screenshots of your order confirmation, tracking number, product SKU, photos of damaged items, and the email address or last four digits of the payment card used. If your order is part of a promotion or used a coupon code, note that code and the promotion dates.

• Order number and purchase date (example: #LUV12345678 placed 2024-03-18)
• Product SKU or style name and photos for damage/quality claims
• Tracking number and carrier name (USPS, UPS, FedEx) or screenshot of shipment status
• Payment method last four digits and billing address for verification
• Preferred resolution: replacement, refund, exchange, or store credit

Start the call by stating your order number and the desired outcome; this lets the agent pull records immediately and reduces repeated verification steps.

Returns, exchanges and refund practicalities

Most e-commerce hair retailers, including LuvmeHair-style merchants, operate with defined return windows (commonly 14–30 days from delivery) and require items be unused and in original packaging for full refunds. Expect processing times after the company receives your return: 5–10 business days to process a return and an additional 3–7 business days for the refund to appear on your original payment method, depending on the card issuer or payment gateway.

Be aware of potential restocking fees (typically 10–25% in apparel/beauty sectors for opened or specially-priced items) and that return shipping is often the customer’s responsibility unless the return is due to an error or damage. Request a return merchandise authorization (RMA) number during your call; returns without an RMA are frequently refused or delayed by warehouse teams.

Escalation steps, disputes and consumer protection

If front-line support cannot resolve your claim, request escalation to a supervisor and get a written case ID with a promised date and time for follow-up. If a satisfactory resolution is not reached within the promised timeframe, you can open a dispute through your payment provider — card networks typically have dispute filing windows of 60–120 days for unauthorized or misrepresented charges, while PayPal-style services may allow up to 180 days for certain buyer protections; check your payment provider’s policy for exact limits.

• Document every contact: dates, agent names, reference numbers and outcomes; take screenshots of chats and emails.
• File a complaint with your local consumer protection agency or the Better Business Bureau (bbb.org) if escalation fails.

Recorded documentation and timestamps significantly improve outcomes in chargeback claims and mediation requests, so maintain a single folder (email + images) for the case until it’s fully resolved.

Best-practice call script and tips

Use a succinct script when speaking to an agent: state your name, order number, the exact issue, what you want (refund, replacement, expedited shipment), and a deadline for resolution. For example: “Hello, my name is Jane Doe, order #LUV12345678 placed 2024-08-01. The wig arrived with a large tear on the lace. I would like a replacement shipped within five business days or a full refund to my card. Can you provide an RMA and a confirmation email now?”

Ask for an estimated time to resolution, the agent’s name, and a ticket number before ending the call. If they promise an email, expect it within one business day — if it does not arrive, follow up immediately with the ticket ID. These simple steps reduce misunderstandings and improve the chance of a quick, customer-friendly outcome.

Does the hair store do refunds?

Items returned in-store: All returned item(s) will be inspected upon receiving at The Hair Shop store. After the return is accepted, a refund will be credited to the original payment method.

Is Luvme Hair a US company?

Yes, Luvme Hair is based in China and is one of the most popular brands in the country. While the company is based in California, it has warehouses and factories in various countries, including China.

Where is Luvme Hair located in the United States?

Luvme Hair, 20515 E Walnut Dr N, Walnut, CA 91789, US – MapQuest.

Is Luvme Hair from China or the US?

Luvme Hair is located in Guangzhou, China.

What is the money back guarantee for hair love?

Return Policy
Hair Love, LLC retains a 1 year Satisfaction Guarantee on your most recent purchase. If you, the buyer, are unhappy with the product for any reason – even if you’ve used the full supply – you can return the empty bottle for a full refund of the purchase price minus shipping and processing charges.

Does Luvme Hair do refunds?

If you are a member of Luvme Hair, we will offer fast approval for your return and exchange request. After your return package is received, we will issue the refund according to the corresponding level’s refund processing time. The refund arrival time varies by payment channel.