Lull Customer Service: an expert practical guide

What to expect from Lull customer service

Lull is a direct-to-consumer mattress brand, and its customer service model follows the industry pattern used by most mattress-in-a-box companies: omnichannel support (email, chat, phone), a sleep-trial/return process, and a limited warranty for defects. Response times are typically measured in business days; expect an automated acknowledgement within minutes and a human reply within 24–72 business hours for non-urgent email requests. For urgent delivery or safety issues you should use phone or live chat whenever available.

Always verify current policies, prices, and contact details on the brand website (for Lull, start at lull.com) and on your order confirmation — those documents override third-party summaries. Because mattress policies change over time, confirm the trial length, pickup fees and warranty terms on your invoice. In practice, customers who prepare complete documentation and call within stated windows (trial period or warranty term) resolve issues far faster.

Primary contact channels and escalation path

Start with the channel that produced your order receipt: if you ordered online, use the web chat or customer portal so the agent has immediate access to your order number and payment history. If the issue is a delivery problem (missed delivery, wrong size, visible damage), call first and then follow up with an email that includes photos; for non-delivery issues many brands document the case and schedule a pickup or exchange.

If frontline support does not resolve the problem, ask to escalate to a supervisor and request a case number or ticket ID. If the escalation still stalls after 72 hours, your next steps are (1) dispute the charge with the card issuer if within the card network timeline, (2) file a complaint with the Better Business Bureau or your state attorney general, and (3) consider small-claims court for discrete monetary losses. Keep chronological notes of every interaction including name, date, time, and the promised resolution timeline.

How to prepare before you contact Lull

Good preparation shortens resolution time. Assemble your order confirmation, payment proof, the mattress tag (if present), clear photos or video of the issue (compression lines, indentations greater than 1.5 inches, tears, seam separation), and a concise symptom log that documents when you noticed the problem and any attempted fixes (rotated mattress, different foundation, etc.). If you have medical concerns related to the mattress, collect any relevant medical documentation; some claims may involve specialized inspection.

When you contact support, lead with the critical facts: order number, purchase date, current ship-to address, and whether you opted for in-home delivery/white glove service. Ask the agent for expected timelines in business days (for example: “What is your ETA to schedule a pickup or send a replacement, and what is the expected time to refund?”). Hold the agent to a specific promise and confirm the ticket number in writing.

Returns, trials, delivery problems and typical timelines

Most mattress-in-a-box returns are handled as follows: the company authorizes a return within the trial window, schedules a pickup (or provides a label), and issues a refund after the item is returned or picked up. Practical timelines customers report industry-wide: an authorization within 24–48 hours, pickup scheduled within 3–10 business days, and a final refund processed 3–14 business days after pickup. Always confirm any restocking or pickup fee in writing before agreeing.

For delivery errors (wrong product, damaged carton, missing parts), insist on photographic proof at the time of delivery and request immediate correction. For manufacturers that use third-party couriers, ask your agent to provide the carrier’s tracking number and the carrier’s claim process. If you paid for expedited delivery and the delivery window was missed, request a refund of shipping charges as a matter of standard consumer service.

Warranty claims: documentation, inspection, and remedies

Limited warranties on mattresses typically cover manufacturing defects such as seam failure, foam delamination, and significant sagging beyond normal compression. Industry-standard warranty lengths are often 10 years, but terms vary—check your warranty document. Remedies usually proceed in tiers: repair or replacement of the affected component, or full replacement of the mattress; prorated adjustments are common for older purchases.

When filing a warranty claim, include high-resolution photos, the mattress tag (if intact), purchase receipt, and a dated written description of the problem. Expect the brand to request an inspection; some companies visit in-home or require the mattress to be returned to an inspection facility. Ask for a written statement of findings and a timeline for the proposed remedy. If a brand proposes a prorated replacement, calculate the cost to you in dollars and compare that to buying a new mattress—sometimes buying new is more cost-effective than a prorated repair.

Concrete checklist and escalation resources

• Pre-call checklist: order number, date of purchase, payment method (last 4 of card), full name and shipping address, photos/videos, mattress tag/serial (if available), brief timeline of the defect or delivery failure.
• When you speak: request ticket/case number, agent name, promised resolution action, and ETA in business days. Ask for confirmation by email and keep the email thread in a dedicated folder.
• Escalation resources: verify lull.com for the brand’s current contact page; for unresolved financial disputes, contact your card issuer to start a chargeback; file consumer complaints with the Better Business Bureau (bbb.org) and your state Attorney General’s consumer protection division. For claims under $10,000 consider small-claims court if other remedies fail.

Sample scripts and final best practices

Use concise scripts to prevent miscommunication. Phone opener: “Hello — my name is [Full Name], order #[Order Number], purchased on [Date]. I have photos and a timeline. I need either a replacement or a refund for [brief problem]. Please assign a case number and explain the next steps and timelines in business days.” Email opener: paste the same information and attach photos; finish by asking for a written estimate of time-to-resolution.

Keep records: save every email, screenshot live chat transcripts, and log all phone calls. If you accept a resolution (refund, exchange, repair), get the final terms in writing, including return shipping, pickup scheduling commitments, and exact refund amounts and dates. That documentation is your strongest leverage if a dispute escalates to a chargeback, BBB filing, or small claims action.

Is Lull still in business?

Lull brand, owned by JLG who discontinued manufacturing them in 2015, is a favorite among many in the Construction & Masonry Industry.

How do I contact the morning call?

If you would like to make a change to your subscription please contact the Morning Call Customer Service Center at 610-820-6601, visit the Account Management page, or fill out our Feedback Form. Our hours of operation are M-F 7:00am-5:00pm; Saturday and Sunday 7:00am- noon; holidays 7:00am-11:00am (EST).

What is the warranty on Lull?

Your new Lull mattress is covered by a limited lifetime warranty. This limited lifetime warranty gives you specific legal rights, and you may also have other rights which vary from state to state.

How do I contact Lull?

1-800-301-5845
WE URGE YOU TO READ THIS AGREEMENT CAREFULLY AND, IF YOU HAVE ANY QUESTIONS, CALL US AT 1-800-301-5845. Our website is provided for you to browse and purchase Lull Mattresses and other products (collectively, “Products”).

How long should a lull mattress last?

On average, a Lull mattress lasts 7-10 years with proper care, maintaining its comfort and support for restful sleep throughout its lifespan. Investing in a good mattress is about more than just initial comfort it’s about how long that comfort will last.

How do you pronounce lull?

An AI Overview is not available for this searchCan’t generate an AI overview right now. Try again later.AI Overview To pronounce “lull,” say it as luhl, with a short “uh” sound like in “cup” or the “a” in “about,” and a dark “l” sound at the beginning and end of the word. The phonetic spelling is /ˈlʌl/ (US) or /ləl/ (UK), and you can practice by breaking the word into its individual sounds, “l-u-l,” and saying them together.  This video demonstrates how to pronounce ‘lull’ in American and British English: 28sMad’s EnglishYouTube · Dec 4, 2022 Step-by-step pronunciation:

1. Start with “L”: Begin by making the “L” sound, which is formed by placing the tip of your tongue just behind your front teeth. 
2. The “U” sound: The vowel sound in “lull” is a short “uh” sound, similar to the unstressed “a” in “sofa” or the “u” in “cup”. Your tongue should be relaxed and somewhat central in your mouth for this sound. 
3. End with “L”: Follow the vowel sound with another “L” sound. 

Tips for practice:

• Record yourself: Use a voice recorder to listen to your pronunciation and compare it to native speakers, which you can find on websites like Youglish. 
• Focus on one accent: Pick either the American or British pronunciation to avoid confusion, as there are slight differences. 
• Listen to examples: Many online dictionaries, such as the Cambridge Dictionary and Britannica Dictionary, offer audio pronunciations to help you learn. 

AI responses may include mistakes. Learn moreHow to Pronounce Dull, Lull, Pull and Bull (“ULL,” Vowel ʌ and ʊ with …Sep 6, 2023 — hi there i’m Christine Dunvar from speech modification.com. and this is my smart American accent. training in this vide…YouTube · SpeechModificationHow to pronounce LULL in English – Cambridge Dictionary5 days ago — US/lʌl/ lull.Cambridge Dictionary(function(){
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