Love’s customer service phone number — how to locate, use, and escalate

Overview and why the phone number matters

Love’s Travel Stops & Country Stores is a large national operator in the travel-stop category (family-owned, founded in 1964). For issues that require immediate assistance — billing disputes, lost property, pump/fuel problems, safety incidents, or fleet-card malfunctions — speaking to a live representative by phone is typically the fastest path to resolution. Phone contact gives you real-time confirmation, the ability to request escalation, and an auditable conversation you can reference with dates and representative names.

Because Love’s has a decentralized footprint (hundreds of retail locations across the United States), the most reliable phone contact for a specific issue will often be the store-level number for the location involved; corporate or central customer service is best for account-level disputes, loyalty program questions, or unresolved store escalations. This guide explains how to find the correct number, what to expect on the call, and how to structure escalation if the first contact does not resolve your issue.

Where to find Love’s official phone number

The single authoritative source for Love’s customer service and store phone numbers is the company’s official website: loves.com. Use the site’s store locator (typically under “Find a Store” or “Locations”), enter a ZIP code or city and state, and the locator returns the store address, local phone number, and hours for each location. For account-level matters the site also lists corporate contact pages and forms inside the “Contact Us” or “Customer Care” sections.

Receipts and the Love’s mobile app (iOS and Android) also contain direct phone numbers for the location where a transaction occurred. If you are calling about a Missed Charge, receipt discrepancy, or lost item, bring the transaction ID (receipt number), date and time, station or pump number and the exact store address shown on the receipt to speed resolution.

Primary contact channels (what to call and when)

• Store-level phone: Use for on-site incidents (pump stuck, restroom issues, immediate safety concerns, lost items). Store numbers are listed in the store locator and on receipts. Expect the store manager to be the first point of contact.
• Corporate/Customer Care (via website contact form or central line): Use for unresolved store issues, loyalty program problems (My LOVE® Rewards), fuel-card or fleet account disputes, and legal or compliance matters. The website’s contact form gives an email record; call only if you need an immediate answer or escalation.
• Mobile app messaging and in-app help: Good for attaching photos (receipt images, damage photos) and for non-urgent follow-up. App messages are logged within your account and often produce ticket numbers.

What to expect when you call — practical timelines and outcomes

When calling a local Love’s store, expect the following workflow: intake by a store employee (0–3 minutes), connection to a manager if the issue requires managerial action (additional 2–10 minutes depending on staffing), and either immediate remediation or a promise to follow up. For straightforward matters (refunds for pump errors under $50, restroom maintenance), many stores resolve on the call, typically within 15–30 minutes total.

For corporate Customer Care, response times vary: phone escalations during business hours often place you in queue with an average initial hold of 2–8 minutes (industry median), while email/contact-form submissions usually get a ticket within 24–48 hours. Complex account-level disputes, fleet-card investigations, or legal escalations can take 5–15 business days to fully resolve because they require transaction tracing, CCTV review, and multi-department coordination.

How to prepare before dialing and sample scripts

Preparation reduces call time and increases the chance of first-call resolution. Have these items ready: date/time of transaction, store address (from your receipt), pump or register number, card type and last four digits, transaction amount, and a clear photo or scan of the receipt if available. If you are a fleet or corporate customer, have your account number and contract ID handy.

• Sample short script for a pump-charge dispute: “Hello, my name is [Name]. I pumped at Love’s located at [Address] on [Date] at [Time], pump # [X]. The charge on my card was $[Amount], receipt # [Number]. The pump cut out but I was billed; I’d like a refund or a transaction review. My phone is [number] and email [email].”
• Sample escalation script to corporate: “I spoke to [Store Manager Name] at the store on [Date], but the issue (refund not issued / unresolved safety hazard) remains. I’d like this escalated to Customer Care. My transaction ID is [ID]; I request written confirmation and timeline for resolution.”

Escalation path, documentation, and follow-up

If the first-line representative cannot resolve the issue, request a ticket number and estimated timeline. Note representative names, time stamps, ticket or reference numbers, and any promised follow-up date. If the issue is financial (refund, duplicate charge), ask for EFT or refund method and the expected posting time (typically 3–7 business days for card refunds, depending on the bank).

When escalation is necessary, move from store → Customer Care → corporate operations → legal/compliance as needed. Use email chains or the app’s message history to create an auditable paper trail, and set calendar reminders for follow-ups at the 48-hour and 7-day marks based on the promised timeline.

Additional resources

Primary resource: loves.com — use the “Contact Us” and “Find a Store” pages for the most current phone numbers, store addresses, and hours. The My LOVE® Rewards program and Love’s mobile app provide account-specific help and message history useful during dispute resolution. For urgent on-site safety matters, call 911 first and then notify the location via the store phone listed in the locator.

Follow these steps and you’ll maximize the chance of fast, documented resolution when you need Love’s customer service phone support. Accurate location details, a precise script, and documented escalation steps reduce total resolution time and prevent repeated calls.