Los Angeles International Airport (LAX) — Customer Service Phone Numbers and Practical Guidance

As the primary gateway for Southern California, Los Angeles International Airport (LAX) processes more than 60 million passengers annually in typical pre‑pandemic years and remains one of the busiest single‑airport hubs in the United States. For travelers and logistics managers alike, knowing the correct customer service phone numbers — and how to use them effectively — reduces delays, prevents missed connections, and speeds resolution of baggage, accessibility and parking issues. This guide compiles the most essential contact points, practical call strategies, and what to expect when you place a call to LAX or the agencies that serve it.

Always verify the most current numbers and operating hours on the official sites (FlyLAX.com and LAWA.org) before travel; the lines below are those published by the airport authorities and major carriers and were checked for consistency as of mid‑2024. Where multiple agencies are involved (airport authority, TSA, airlines, rental car companies), start with the agency most directly tied to your issue: airline for reservations, LAWA for facility questions, TSA for screening/medical assistance, and the airline/rental car for baggage and claims.

Key customer service numbers (useful at the airport and before you travel)

• Official LAX / Los Angeles World Airports (LAWA) customer information: 424‑646‑5252 — primary airport customer service and information line (confirm current hours at FlyLAX.com).
• TSA Cares (assistance with screening, medical queries, and special assistance at checkpoints): 1‑855‑787‑2227 (call prior to travel for complex assistance requests).
• Major U.S. carrier customer service (frequently needed at LAX): American Airlines 1‑800‑433‑7300; Delta Air Lines 1‑800‑221‑1212; United Airlines 1‑800‑864‑8331; Southwest Airlines 1‑800‑435‑9792.
• General LAX address for mailed claims and in‑person navigation: Los Angeles International Airport, 1 World Way, Los Angeles, CA 90045. Official airport websites: FlyLAX.com and LAWA.org.

This short list covers the three most common call targets: airport operations (for facilities, parking, ground transportation), TSA (for screening and accessibility), and your airline (for booking, rebooking, baggage claims and refunds). Airline phone lines remain the definitive route for ticket and baggage account issues; the airport number handles terminal operations, lost‑and‑found intake triage, traffic/noise complaints and broader LAWA policies.

How to use customer service lines effectively — preparation and expectations

Before you call, gather five items: (1) your flight number and airline confirmation code, (2) date/time of travel, (3) terminal number and gate if available, (4) a photo ID and the baggage tag numbers if asking about checked baggage, and (5) payment method or credit card number if purchasing parking, upgrade or expedited services. Having these on hand reduces hold time and speeds verification — agents frequently request these in the first 60 seconds of the call.

When calling from outside the U.S., prefix the number with your international access code and the U.S. country code (+1). If you anticipate long hold times, use the call‑back feature (available on most airline and LAWA lines) or submit the relevant online form and reference its tracking number during the call. Typical hold times vary by time of day: expect longer waits during morning peak (05:00–09:00 local) and evening peak (16:00–20:00 local) travel windows; off‑peak calls (midday and late evening) often see hold times under 5 minutes.

Lost & Found, accessibility services and complaint escalation

LAX centralizes lost‑and‑found reporting through LAWA’s portal and specific airline desks. If you lose an item in the terminal or on an aircraft, first call your airline using the numbers above; secondly, file a report through the FlyLAX lost & found page (FlyLAX.com/lost‑and‑found) and keep the report reference number. Items typically get logged, photographed and held for an initial 30‑day period; high‑value items (electronics, passports) are cataloged immediately and may require ID, serial numbers or proof of ownership for release.

For accessibility needs, submit requests through TSA Cares and notify your airline at least 48 hours before departure for wheelchair assistance, escorting, or medical device handling. If you need to escalate a service complaint beyond a frontline agent, ask for a supervisor and note the agent’s name, time of call, and call reference number. For formal complaints about LAWA operations (noise, terminal conditions), LAWA maintains an online complaint intake and a recorded phone line — again, the LAWA customer call number above is the right entry point for escalation.

In‑terminal guest services, parking and ground transportation specifics

In‑terminal Guest Services desks are located in the Tom Bradley International Terminal (TBIT) and in each domestic terminal rotunda; staff can help with directions, assistive services coordination and immediate passenger needs such as medical referrals or interpreter requests. For parking questions (daily rates, long‑term reservation guarantees, and lost‑ticket inquiries) call the airport parking/reservations line via the LAWA contact center or use the FlyLAX parking portal for reservations. Off‑site economy lots and shuttle services typically publish daily rates ranging from approximately $10–$25 per day (rates fluctuate by season and proximity to the terminals), so check FlyLAX.com/parking for current posted rates and lot names.

Ground transportation at LAX includes private shuttles, ride‑hailing pickup zones, and the FlyAway bus that links downtown and Van Nuys to LAX; FlyAway schedules, fares and boarding locations are on FlyLAX.com. If you are using a prearranged shuttle or hotel shuttle, have your reservation confirmation and driver contact available when calling to coordinate a pickup time at the designated terminal curb.

How do I find my lost items at LAX?

The method of inquiry for lost items is online. Submit a claim to inquire about a lost item on our website. To search for an item lost in public areas such as ticketing, curbside, baggage claim, gate area, stores, LAX-IT, airport parking lots, click here.

How do I speak with a live person at TSA?

(866) 289-9673
Representatives are available 8 a.m. to 11 p.m. ET weekdays; 9 a.m. to 8 p.m. weekends/holidays.

How to connect at LAX?

And exit to street walk 5 to 10 minutes following signs for terminal 3 and go through TSA. Security to re-enter the airport to reach your connecting. Gate. If LA is your final destination.

Is the LAX airport open on 24/7?

LAX is open 24 hours.
Airline check-in counters and federal passenger security screening are open between 4 a.m. to 5 a.m. and closed between 11:30 p.m. to 2:30 a.m., Pacific Time, depending upon flight schedules for each terminal. There are nine passenger terminals at LAX, connected by a U-shaped, two-level roadway.

How do I speak to someone at LAX airport?

Contact Us through comments and LAX Helpline: (855) 463-5252.

How do I reach someone at the airport?

Park in the airport’s short-term parking lot if you’re meeting someone in the airport. Or, tell your traveler to call you when they’re leaving the airport and drive to their terminal to pick them up outside. If you can’t pick them up, schedule a taxi, Uber, or Lyft to get them.