LoanMart Customer Service Phone Number — Complete Professional Guide

Where to find the official LoanMart customer service phone number

The most reliable place to find LoanMart’s current customer service phone number is the company’s official website: https://www.loanmart.com. Loan agreements, monthly statements, the account portal (sign-in) and the LoanMart mobile app display the exact number you should call for account-specific inquiries. Because LoanMart operates both centrally and through regional service centers, the phone number printed on your loan contract is the definitive number for your account.

Do not rely solely on third‑party directories or social media posts for a phone number; these can be outdated. If you have a physical loan contract or a recent e‑mail from LoanMart, the four places that always carry the correct number are: the header of your customer statement, the “Contact Us” section of your online account, the welcome e‑mail received when you opened your loan, and the back of any mailed payoff or billing notice.

What to expect when you call — hours, wait times, and verification

Customer service hours vary by department (general inquiries, payment processing, refinancing, and collections). In practice, many administrative centers operate Monday–Friday during standard business hours; after‑hours support may be limited to automated payment lines or secure payment portals. Expect peak call times on the 1st and last 3 business days of each month when many customers make payments.

When you call, be prepared for identity verification: LoanMart representatives will typically ask for your full name as on the account, date of birth, the last 4 digits of your social security number (or Social Security number on file), account number or vehicle VIN, and the mailing ZIP code. Typical initial hold times for consumer finance calls range from 3 to 12 minutes in many lenders; for faster resolution, call during mid‑day (10:00–14:00) on Tuesdays through Thursdays.

Essential information to have before calling

• Account number (from your loan agreement), vehicle VIN, or last 4 digits of SSN — these are primary lookup keys for representatives.
• Recent payment dates and amounts, check or electronic reference numbers, and the balance or payoff quote you need (e.g., payoff as of a specific date).
• Documentation for disputes: dates, copies of receipts, photos of vehicle condition or odometer if asking about title release, and written notes of prior communications (agent names, dates, reference IDs).

Having this documentation reduces call time and the likelihood of repeat verification. If you need a payoff quote, specify the exact payoff date and whether you require a mailed payoff statement or an emailed PDF; payoff figures change daily due to accrued interest and fees.

For payments, know your preferred payment method (ACH, debit card, certified check) and confirm any processing cut‑off times — ACH or card payments made before 5:00 PM local time often post the same business day, while mailed checks can take 5–10 business days to clear and update your account.

Alternative ways to contact and escalate if necessary

If you cannot obtain resolution by phone, use the LoanMart secure online portal to send a message — this creates a written trace and often generates a case number within 24–48 hours. For billing disputes, send certified mail to the address on your loan statement (addresses vary by state and by servicer), and retain proof of delivery. For questions about title transfer, request a written confirmation that the title was submitted to the state DMV and the date it was mailed.

• Escalation steps: 1) Request a supervisor and note the name and ID; 2) Ask for a callback time and reference number; 3) If unresolved after 7–14 days, file a written complaint via the company’s website “Contact Us” form and, if applicable, escalate to your state’s Department of Financial Protection or the Consumer Financial Protection Bureau (CFPB) with documented correspondence.

Keep chronological records with dates, times, and agent names. If a promise is made (e.g., “we will send payoff letter in 2 business days”), confirm this via e‑mail and save the e‑mail header showing the sender and timestamp for regulatory or dispute processes.

Sample call script and practical tips for a successful call

Begin the call with a concise statement: “My name is [Full Name], my account number is [########], and I am calling to request a current payoff amount for my account and a written payoff statement emailed to [your e‑mail].” Follow with any necessary verification items, then confirm the representative’s name and the expected timeframe for receipt. For payments, explicitly confirm whether the payment will reduce the principal immediately or post as pending until funds clear.

If you need an address for mailing a certified check or documents, request the specific department address (e.g., Payments vs. Title Department). When discussing fees or adjustments, ask the representative to reference the exact contract section and the dollar amount (for example, “late fee of $45 applied on 2025‑08‑15 per contract section 6”). Ask for a reference number for every commitment and write it down.

Final recommendations

Always verify the phone number against official LoanMart channels (loan documents and loanmart.com) before sharing personal information. Use the account portal for payments and written requests when possible, and keep a clear, time‑stamped paper trail for any promises, payoff letters, or title transfer confirmations. These practical steps cut resolution time and protect your rights if a dispute escalates.

When in doubt, request a supervisor and note the case/reference number; regulatory remedies typically require documented attempts to resolve directly with the servicer. For most customers, having the account number, recent payment proof, and a specific written request reduces the average resolution time to under two weeks for routine issues (payoff letters, payment posting disputes, title status), and longer only for complex legal or lien disputes.

How do I contact LoanMart via phone?

[email protected] or call 844-257-8326.

How to walk away from a car loan?

Now that you know that it’s possible to get from under a car loan, here are a few strategies to help make it happen.

1. Renegotiate your loan terms.
2. Refinance your car loan.
3. Auto refinance lenders.
4. Sell your car.
5. Pay off your auto loan early.
6. Request a voluntary repossession.
7. Consider filing for bankruptcy.

Can I manage my loan online with LoanMart?

Yes we do! Our mobile app makes it easy to access your account and manage the payment process. It is fast and can make things easy when it comes to managing your loan online with LoanMart. We have developed an effective way for you to oversee your loan.

Does TitleMax have a 24 hour customer service?

You can view your account information and make a payment 24/7. Calling our dedicated team at (888) 869-4522 and making a debit card payment over the phone. Mailing a cashier’s check or money order to TitleMax c/o Idaho Team 2312 East Trinity Mills Road, Carrollton, TX 75006.

What happens if you don’t pay LoanMart?

LoanMart will try to work with you to come up with a solution to work with your financial situation. If you miss a payment on your title loan LoanMart will send you a right to cure notice stating the amount of time you have to pay the balance of your loan before the repossession process may begin.

How to get out of a LoanMart loan?

Instead of defaulting on your vehicle title loan, be sure to give us a call to find out about your options. Rescind your loan: If your title loan serviced by LoanMart is brand new, you may have the option to get out of your loan by rescinding or canceling your loan.