Liverpool Victoria (LV=) customer service number — complete practical guide

Primary contact numbers, hours and official addresses

If you need to contact Liverpool Victoria (trading name LV=) for general enquiries, policy changes or new quotes, the quickest starting point is their main customer service line. As a rule of thumb use the LV= contact page at https://www.lv.com/contact for the latest, department‑specific numbers; the society publishes its primary switchboard and dedicated claims lines there. LV= also maintains a head office at County Gates, Bournemouth, BH1 2NF for written correspondence and formal complaints by post.

Typical telephone opening hours for general customer service are Monday–Friday (generally 8:30–18:00) with Saturday hours often shortened (e.g., 09:00–13:00). Emergency and certain claims lines (motor recovery, home emergency) are operated 24/7. Where possible, use the department‑specific number listed on the policy schedule or the LV= website to avoid re‑routing delays.

Key LV= numbers and quick contact list

• LV= main customer service (general enquiries): see https://www.lv.com/contact — use the department link for a direct line and the secure online message form.
• Claims and emergencies: LV= operates dedicated 24/7 lines for motor breakdown and home emergencies; these are shown on the policy schedule and on the LV= claims pages (https://www.lv.com/claims).
• Head office postal address: LV=, County Gates, Bournemouth, BH1 2NF. Use this for formal complaint letters, certified delivery recommended.
• Online: secure customer portal and webchat via https://www.lv.com for policy documents, claims progress tracking and policy amendments (available for most product lines).

How to prepare before you call LV= customer services

Calls are faster and more effective when you have the key pieces of information to hand. For any policy or claim enquiry have: the LV= policy or membership number, full name and date of birth of the policyholder, the insured address (or vehicle registration and VIN for motor), the date of loss or incident, and any police or third‑party reference numbers. If you are authorised to act for someone else, ensure you have their written authority or power of attorney details ready.

If you are calling to make a claim, prepare supporting evidence in advance: photographs, receipts, repair estimates and supplier details. LV= increasingly requests digital uploads via the customer portal; having photographs as JPEGs and receipts as PDFs on your phone speeds up triage and can reduce claim settlement time by days.

Documents checklist to speed up calls and claims

• Policy number and exact policyholder name and DOB.
• For property claims: full property address, photos of damage, copies of invoices or proof of purchase, and contractor estimates.
• For motor claims: vehicle registration, VIN if available, MOT/insurance documents, photos, police reference for theft/serious collisions, and an estimated repair cost if provided.
• Bank details (name, sort code, account number) for direct settlements and any previous claim reference numbers.

Claims handling, expected turnaround times and common outcomes

LV= operates different claim flows by product. For straightforward home buildings or contents claims, an initial acknowledgment is typically made within 24–48 hours. If an assessor visit is required, expect scheduling within 3–7 working days in non‑emergency cases; for emergency repairs (e.g., gas/water leaks), 24/7 emergency contractors are commonly deployed the same day. Motor claims where a third party is at fault can take longer — investigations, liability allocation and repair quotations commonly extend settlement to 2–6 weeks depending on complexity.

For life, critical illness and income protection claims there is a more documentary process: LV= will request GP reports, medical records and proof of earnings. The average life/critical illness claim decision window for well‑documented cases is often 4–8 weeks; complex medical cases can take several months. Keep records of all medical correspondence and a timeline of events to accelerate adjudication.

Complaints, escalation and independent redress

If you are unhappy with how LV= has handled a matter, follow their internal complaints procedure first — send a clear summary of the issue, what outcome you seek and include all relevant policy and claim references. LV= aims to respond to written complaints within eight weeks; if they cannot resolve the complaint within this period they must tell you your right to refer the case externally.

If you remain dissatisfied after LV=’s final response letter, or after eight weeks, you can escalate to the Financial Ombudsman Service (FOS). Contact the FOS on 0800 023 4567 (UK) or +44 20 7964 1000, or visit https://www.financial-ombudsman.org.uk to submit a complaint online. For issues where LV= cannot meet liabilities because of insolvency, the Financial Services Compensation Scheme (FSCS) provides limited protection — FSCS enquiries: 0800 678 1100 or https://www.fscs.org.uk.

Practical tips to get a faster, better outcome

Call early in the morning (08:30–10:00) or late afternoon (16:00–17:30) outside peak lunch hours to reduce waiting times. Use the LV= secure online portal for non‑urgent policy changes and to upload claim documents — this is routed faster to specialist teams and provides a time‑stamped audit trail. If you need urgent physical repairs, ask for an emergency job number and contractor details so you can verify workmanship and costs.

Finally, keep a short, dated log of every contact (name of adviser, time, CRN/transaction reference and outcome). This concise paper trail is the single most effective tool if you need to escalate a complaint or provide evidence in a complex claim dispute. For the most current department numbers and any recent service changes, always check the official LV= contact page at https://www.lv.com/contact before calling.

What is the phone number for Liverpool car insurance?

How to contact LV car insurance‍ You can get in touch via the LV car insurance phone number: 0330 678 5111 (Monday to Friday: 8am – 8pm, Saturday and Bank Holidays: 9am – 5pm, Sunday: 10am – 4pm)

How do I contact Liverpool Victoria Life Insurance?

You can check your policy details, including the amount of cover by calling our friendly team on 0800 678 1906. Our lines are currently open 9am – 5pm, Monday to Friday.

How do I speak to someone at LV by phone?

Need to call us?

1. Mon to Fri 8am – 8pm.
2. Sat and bank holidays 9am – 5pm.
3. Sun 10am – 4pm.
4. For Text Phone first dial 18001. Calls will be recorded.

What time does LV customer service open?

Monday to Friday: 9am – 8pm CT
CALL US. Our Client Advisors are here to help, providing information on your inquiries and advice on your purchases. You may contact us by phone: Monday to Friday: 9am – 8pm CT.

Who owns Liverpool Victoria?

Allianz is now the sole shareholder of Liverpool Victoria General Insurance.

How do I contact Louis Vuitton customer service?

1.866.884.8866
Contact Client Services at 1.866. VUITTON (1.866. 884.8866).