Likewize customer service number — how to find and use it effectively

Likewize is the global provider that manages mobile device protection plans, extended warranties and tech support on behalf of carriers and retailers. Because Likewize operates as a service administrator for different partners, there is no single universal toll‑free number that covers every product, country and carrier; the correct customer service number is product‑ and country‑specific and is published on Likewize’s official support pages. The company’s public web presence is available at https://www.likewize.com — use the Support or Contact sections there to locate the exact telephone number for your policy, device or region.

This document explains how to locate the right number, what to expect when you call, how to prepare so your interaction is fast and productive, typical timelines and fees, and escalation paths if a first‑line representative cannot resolve your issue. Follow these practical steps and the included checklists to reduce hold time, accelerate claim resolution and capture evidence you can use if escalation is needed.

Where to find the correct Likewize customer service number

Start at the product documentation or your policy certificate. If you purchased insurance or a protection plan through a carrier (for example, with your postpaid mobile account) or a retailer, the policy number and the administrator contact information are printed on your plan documents, in the purchase confirmation email, or inside the account portal for that carrier/retailer. Likewize typically appears as the administrator name on claim instructions when they handle the program.

If you do not have the physical paperwork, go to Likewize’s website (https://www.likewize.com) and choose Support → Contact or Support Portal. The site will present country‑specific support phone numbers, hours of operation, and alternate contact methods (chat and email). For claims tied to a carrier or retailer, you can also call the carrier’s main customer service and ask to be transferred to their device protection or claims desk; that desk will route you to Likewize if they are the program administrator.

Phone support — what to expect when you call

When you call the correct number, expect a verification process: representatives will ask for the policy number, account holder name, device IMEI or serial number, date of purchase and a brief description of the problem (loss, theft, accidental damage, mechanical failure). For lost/stolen claims you will usually be required to file a police report or provide documentation of loss, and for accidental damage claims you will be asked to provide photos or diagnostic information. Typical verification takes 5–15 minutes if you have documents ready.

Resolution paths during the call include instant troubleshooting (software resets, token refreshes), scheduling a mail‑in repair, ordering a replacement device, or initiating an investigation for theft claims. Most insurance‑style programs include a deductible — expect to pay a claim fee at time of replacement approval — and representatives will quote the exact amount based on your device tier. Keep in mind that hold times increase during product launches and holiday periods, so early morning or mid‑week calls often have the shortest waits.

Other contact channels: chat, email, and in‑app support

Likewize and its partners provide multiple channels for support. Chat is available on many support pages and often reduces resolution time for routine requests such as balance checks, deductible quotes and claim status updates. Email or portal tickets are suitable for attaching documentation (receipts, photos, police reports) and create a written trail that is useful for escalation. If your protection plan was purchased at a store (Best Buy, carrier retail store), the retailer’s support desk can also submit service requests to Likewize on your behalf.

Social media can accelerate visibility for systemic outages but avoid posting private policy numbers publicly. When using any digital channel, always record the support ticket/confirmation number and the agent’s name. If a web form asks for your IMEI or serial number, verify you are on the official Likewize domain (https://www.likewize.com) before entering device identifiers to prevent fraud.

Preparing for the call — the essential checklist

Being prepared reduces call time and speeds claim approval. Before you call, gather all required documents and have them displayed digitally for quick upload or readout. If the issue is device damage, take clear timestamped photos showing the damage and any relevant screens (error messages, serial number). If the device is lost or stolen, obtain a police report number if local law enforcement requires one.

• Account information: full name on account, billing address, phone number, policy or contract number (if available).
• Device identifiers: IMEI, MEID or serial number (found on the box, receipt, or under Settings → About).
• Proofs: purchase receipt or invoice (date and seller), photos of damage (for physical claims), and police report number for theft/loss claims.
• Payment method: prepared payment card for deductible or replacement charges; some programs accept carrier bill‑back or invoice instead.
• Notes: note call date/time, agent name, ticket number, and next expected action (e.g., shipping date, repair ETA).

Common issues, timelines, fees, and how they typically work

Most Likewize‑administered programs follow a simple workflow: intake → verification → approval or denial → fulfillment (repair or replacement) → close. Typical approval windows range from same‑day to 72 hours once all documentation is submitted; replacements are commonly shipped within 1–5 business days after approval depending on inventory and shipping option chosen. If a repair is required, workshop turnaround is commonly 3–10 business days depending on part availability.

Standard fee structures you are likely to encounter: monthly premiums anywhere from about $4.99 to $19.99 depending on device and coverage tier; claim deductibles commonly range from $25 to $199 depending on device value. These figures vary widely by carrier, retailer and country—always confirm exact pricing for your specific plan during the call or in your policy documents.

• Typical timelines: verification 24–72 hours; replacement shipping 1–5 business days; repair 3–10 business days.
• Typical costs: monthly premium $4.99–$19.99; deductibles $25–$199 (device‑dependent).
• Documentation needed: receipt, IMEI/SN, photos (damage), police report (lost/stolen).

If the initial contact does not resolve the issue — escalation and external remedies

If an agent cannot resolve your issue, ask for a supervisor or escalation team and record the escalation ticket ID. If you still cannot obtain a satisfactory resolution after internal escalation, you can use external channels: file a complaint with your state or national consumer protection agency, or use regulatory help lines. In the U.S., the Federal Trade Commission (FTC) provides consumer guidance and can be reached at 1‑877‑FTC‑HELP (1‑877‑382‑4357); telecommunications issues can also be raised with the Federal Communications Commission (FCC) at 1‑888‑225‑5322.

Keep all correspondence, claim numbers and receipts. If you paid a deductible or replacement fee and later win an appeal, you may be able to obtain a refund; documented timelines and written logs are critical for these requests. Finally, consider contacting your carrier or retailer’s executive customer relations if the protection plan was sold through them — their corporate escalation teams often have separate routes to resolve program disputes with administrators like Likewize.

What is the old name for Likewize?

Brightstar Corp.
Likewize (formerly Brightstar Corp.) is a privately held American corporation founded in 1997 that operates in over 30 countries today.

What is the phone number for Likewize insurance?

Simple Claims
Just go online to protect.likewize.com/mobileprotection or call 1-855-562-1955 to report your missing or non-functioning device within 60-days of incident. Once your claim is approved, pay the applicable deductible based on your fulfillment choice of repair or replacement.

What is the cancellation policy for Likewize?

Your Cancellation Rights.
If the Contract is cancelled after thirty (30) days from Your receipt of the Contract, We will refund the remainder of the Monthly Service Fee, pro-rated on a daily basis as measured by the date You cancel the Contract.

How to stop Likewize insurance?

Should you decide to cancel, you may do so at any time and for any reason by calling us at 1-855-562-1955 or by filling out the cancellation form (available at protect.likewize.com/mobileprotection) and writing to us at Likewize Device Protection, Ltd., 1235 Bay Street, Suite 400, Toronto, ON M5R 3K4.

What is the phone number for Likewize?

1-855-562-1955
HELP? QUESTIONS? 1-855-562-1955 or protect.likewize.com/mobileprotection. You always need a working device, and the Mobile Protection Plan (MPP) does just that by repairing or replacing it if there’s a mechanical or electrical malfunction after the manufacturer’s warranty expires.
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What is the number for Likewize free 0800 0345?

You can call the Likewize technical support team on 0345 528 0182 who will be able to assist You with Device issues Monday to Friday, 9am – 5pm.