LifeMiles customer service number

Where to find official LifeMiles contact numbers

LifeMiles is the frequent‑flyer program operated in conjunction with Avianca. The single most reliable source for up‑to‑date phone numbers and contact channels is the official site: https://www.lifemiles.com and Avianca’s pages at https://www.avianca.com. LifeMiles lists regional support numbers on its Contact/Help pages; these pages are updated frequently, so always verify numbers before calling (international toll rates may apply).

As of 2025, a commonly used toll‑free contact for the United States & Canada is +1 800 284 2622; callers in Colombia often use Avianca’s Bogotá switchboard at +57 1 401 6000 for routing to LifeMiles teams. Social channels (Twitter @LifeMiles, Facebook /LifeMiles) and the in‑account secure messaging tool provide alternate official entry points. If you require a specific local number, open lifemiles.com, sign in, and use the “Contact” link to display country‑specific lines and hours.

Typical phone menu, hours and call preparation

LifeMiles telephony commonly uses an automated menu that routes to: general reservations, LifeMiles account services, baggage/irregularity claims, and corporate or legal departments. When you call, expect an initial automated greeting, then prompts such as “Press 1 for reservations, 2 for LifeMiles / loyalty program, 3 for baggage” — the exact sequence varies by country. Typical business hours for loyalty support align with local business hours (e.g., 07:00–22:00 local time); peak hold times are weekday mornings and early evenings.

To resolve issues on the first call, prepare: your 8‑ or 9‑digit LifeMiles member ID, the e‑ticket number(s) (13 digits beginning with 057 for Avianca-issued tickets or other IATA prefixes), the PNR/booking reference, flight dates and boarding passes or receipts, and proof of payment for purchased tickets. Ask the agent for a case/reference number and the expected SLA (for example, “claims closed within 7–30 calendar days”) so you can escalate with a reference if required.

Common problems handled by phone and step‑by‑step procedures

Missing miles/retroactive credit: LifeMiles typically allows retroactivity windows (commonly up to 6 months) to claim missing miles. Procedure: gather the e‑ticket number, boarding pass or electronic boarding confirmation, and the fare class (e.g., Y, M, O). Call the LifeMiles line or submit the online claim form (My Account → Help/Claims) and attach scanned documents. Agents will create a mileage claim with a case ID; expect email confirmation and final posting within 7–30 days depending on partner processing.

Award booking, hold and ticketing: agents can search award space across Star Alliance partners; however, award pricing and availability sometimes differ between the website and the contact center. If you see space online, take a screenshot and call the LifeMiles line immediately — ask the agent to place a 24–72 hour hold (where policy permits) and confirm taxes and carrier charges. If ticketing is required, confirm the exact cash component (taxes/fees) before approving; international award taxes can range widely (for example, $25–$300 depending on origin/destination and carrier).

Refunds, cancellations and dispute escalation

Refunds for revenue tickets purchased with LifeMiles (or awards with paid taxes) follow the ticketing carrier’s fare rules. If a refund is due, request the agent to open a refund case and provide the document number and refund timeline. Keep in mind that involuntary refunds (schedule change, cancellation) typically process faster than voluntary refunds; expect 7–90 days depending on payment method and interline settlement.

If frontline agents cannot resolve your issue, escalate: request supervisor review, obtain the supervisor’s name and a written case number, then follow up in 48–72 hours. For unresolved consumer disputes, you can lodge formal complaints with regulatory bodies (U.S. DOT Air Consumer Protection at https://www.transportation.gov/airconsumer, Colombia’s Aerocivil at https://www.aerocivil.gov.co) — include your LifeMiles case numbers, booking references, and copy of communications when filing.

Alternative channels and response times

Live chat and secure online messages (via lifemiles.com when signed in) are often faster for document submission: typical response windows are within 24–72 hours; complex partner investigations can take 7–30 days. For time‑sensitive award bookings, phone contact remains the fastest method. Social media (Twitter @LifeMiles) can be useful for status checks but avoid sharing personal details publicly; agents will generally direct you to a DM or secure form.

Email and forms: LifeMiles uses in‑site forms to create ticketed cases; keep file sizes under 5 MB per attachment and send PDFs/screenshots of boarding passes, receipts, and e‑tickets. For purchases of miles, promotions and billing disputes, have transaction IDs and dates ready — promotional rates typically display as $0.02–$0.035 per mile during sales, but exact pricing varies by offer and currency.

• Essential quick references: Official website: https://www.lifemiles.com; Avianca: https://www.avianca.com; US & Canada phone (common): +1 800 284 2622; social: Twitter @LifeMiles; check Help → Contact in your LifeMiles account for current local numbers and hours.
• What to have ready before you call: LifeMiles member ID, full name as on account, e‑ticket numbers (13 digits), booking reference (PNR), boarding pass or receipt scans, payment transaction IDs, and a clear desired resolution (mileage posting, refund, reissue, etc.).

How do I speak to Avianca customer service?

Call us or visit us

1. Contact center: +57 601 794 8488. +57 601 307 3940. Calls from Bogota or cell phones in Colombia.
2. Rest of the country: +57 01 800 018 9810. National toll-free lines from landline numbers.
3. Travel agencies line: 01 800 0183 098.

Which airline is LifeMiles?

An AI Overview is not available for this searchCan’t generate an AI overview right now. Try again later.AI Overview LifeMiles is the loyalty program for Avianca Airlines, a Colombian airline that is a member of the Star Alliance. Even if you don’t fly Avianca, you can use your LifeMiles to book award flights on other Star Alliance member airlines, such as United, Lufthansa, and Air Canada, and the program offers a distance-based award chart for these partner redemptions.
  Key aspects of the LifeMiles program:

• Parent Airline: Avianca. 
• Star Alliance Membership: Because Avianca is a Star Alliance member, you can redeem LifeMiles for travel on any Star Alliance partner airline. 
• Earning Miles: You can earn LifeMiles by flying with Avianca or its partner airlines, using co-branded credit cards, or through other promotional offers. 
• Redeeming Miles: LifeMiles can be used for flights on Avianca and its partner airlines. 
• Distance-Based Redemptions: The program uses a distance-based award chart for booking Star Alliance partner flights, which can lead to favorable redemption rates. 

AI responses may include mistakes. Learn moreComplete guide to earning and redeeming Avianca LifeMilesFeb 18, 2025 — Quick summary. While navigating a foreign airline’s frequent flyer program may seem daunting, your savings on award tr…The Points GuyThe Complete Guide to Avianca LifeMiles – Point.meJan 15, 2025 — Overview of Avianca LifeMiles Though Avianca does most of its business in South America, its network reaches numerous …Point.me(function(){
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How do you talk to someone in Latam?

To speak with someone at LATAM airlines, you can call their LATAM customer service at ++1::866::673::2975 . You can also access their live chat feature on the LATAM website under the “Help” section. additionally, they have a help center with FaQs and an option to create a case for specific issues.

What is a LifeMiles number?

Your Lifemiles number is what identifies your account. If you don’t remember it, you can recover it yourself. Just go to the following link and fill out the required information. This will help us verify that you are the account holder.

How do I contact LifeMiles customer service?

Avianca maintains a separate site and help center for its LifeMiles loyalty program. If you can’t find the information you need on its site, you can also call for help with your account. You’ll dial the Avianca customer service number for U.S. numbers at 800-284-2622 and then select option three from the menu.

Are Avianca and LifeMiles the same?

Avianca’s mileage program and mileage currency are called LifeMiles. NerdWallet values Avianca LifeMiles at 1.6 cents each.