Life is Good — Customer Service Phone Number: How to Find It and Use It Effectively

Overview of Life is Good customer support

Life is Good (founded in 1994 by brothers John and Bert Jacobs) operates a consumer-facing brand with apparel, accessories, and licensed products sold at lifeisgood.com and through national retailers. Customer service is handled through a central support team that manages orders, returns, product issues, and wholesale or partnership inquiries. The official website is lifeisgood.com; that site and the order confirmation email are the single most reliable sources for the current customer service phone number and live-channel links.

Calling is the fastest channel for order corrections, urgent shipping problems, and refund authorizations; live chat or email are typically better for attaching photos or when you need a written record. This guide explains where to find the up-to-date phone number, what to prepare before calling, how to escalate, and parallel channels you can use if phone access is limited.

Where to find the official customer service phone number

Do not rely on third‑party directories or past screenshots for the customer service phone number. The authoritative source is the company’s own website: navigate to lifeisgood.com, scroll to the footer and click Help or Contact Us, or open the Help Center/Customer Care pages. For orders, check the order confirmation email or the “My Orders” area in your account — the phone number and chat links shown there are tailored to your region and order type.

If you are on a mobile device, the mobile site and the Life is Good app (if installed) typically surface a “Call Us” button during business hours. Business hours and the active phone number can change seasonally (for example, extended hours during November–December holiday season), so always verify directly on the site before dialing.

What to have ready before you call

• Order number (example format: #12345678), purchase date, and the email or phone number used for the order.
• Product SKU or exact product name and size/color, photos of the defect or issue if applicable, and tracking number from the carrier (UPS, FedEx, USPS).
• Payment information limited to the last 4 digits of the card for identity verification, billing ZIP code, and the shipping address as printed on the order.

Having these items ready cuts average handle time by 50–70% because customer service reps can pull order records immediately. If your issue is a return or exchange, prepare to confirm whether you paid for expedited shipping or used a discount code, as that affects refund amounts and processing.

Also have your preferred outcome in mind (refund, replacement, store credit, or exchange) and be ready to accept a time estimate. Typical resolution windows: same‑day acknowledgment on phone, 24–72 hours for email follow‑up, and 3–10 business days for refunds to post to your payment method after processing.

How to speak with the agent — scripts, escalation, and reference numbers

Begin the call with a concise statement: “My name is [Full Name]; my order number is [#]; I purchased [item, size, color] on [date]. The issue is [short description].” This front-loaded data lets the agent verify your order quickly and start troubleshooting. If the agent must place you on a brief hold, ask for a callback number or a reference/ticket number every time you are transferred; a ticket ID is your primary escalation lever.

If you are not satisfied with the first‑line response, escalate calmly: request to speak with a supervisor or ask for the reference number and ETA for their follow-up. Most reputable brands have documented escalation paths: first-line agent → supervisor → customer experience manager. Noting the agent’s name and ticket number shortens the path and is the single most effective tactic for complex or high-value claims.

Alternatives to phone support and when to use them

• Live chat: best for quick order lookups and when you need a link or return label sent to your email; average wait 1–15 minutes during business hours.
• Email or support form: required if you must attach multiple photos or detailed documentation; expect 24–72 hour response window on business days.
• Social DMs (Instagram/Facebook/X): useful for short enquiries and public escalation; response times vary and are typically slower than official channels for complex issues.

Use live chat if you need immediate account links or a return label and can’t call. Use email when you need an audit trail (attach photos, receipts, and timelines). Social channels sometimes accelerate visibility for delayed responses but should not be relied on for sending sensitive payment details.

Returns, refunds, pricing guidance, and corporate/press inquiries

Most apparel returns for consumer brands are processed within a defined window (commonly 30 days from delivery), with refunds posted to the original payment method within 3–10 business days after the return is received and inspected. If you purchased through a third‑party retailer (e.g., department stores or online marketplaces), use that retailer’s returned-goods process; Life is Good’s direct customer service handles only purchases made at lifeisgood.com or official brand stores.

Typical price ranges for Life is Good products (indicative): children’s tees starting near $18, adult graphic tees $25–35, sweatshirts and hoodies $50–90, and specialty outerwear at higher price points. For wholesale, partnership, or press/marketing inquiries, visit the corporate section on lifeisgood.com for the correct business contact form and media relations email; those channels route your request to the appropriate corporate team with expected response SLAs of 48–72 hours.