Liberty Utilities Customer Service — New Hampshire: Expert Guide

Overview and Regulatory Context

Liberty Utilities operates regulated electric, natural gas and water services in parts of New Hampshire under state tariff and oversight. For customers this means services, rates and customer protections are governed both by Liberty’s company policies and by the New Hampshire Public Utilities Commission (PUC). The PUC establishes tariffed rates, approves customer programs, and maintains complaint and mediation processes for regulated utility disputes.

When interacting with customer service, it is important to understand whether an issue is operational (outage, safety, leak), billing-related (meter read, rate classification, disputed charge), or regulatory (tariff interpretation, service termination rules). Liberty’s customer-facing policies will address operational and billing items directly; unresolved regulatory matters may be escalated to the NH PUC for formal review.

How to Contact and What to Expect

Always use the contact information shown on your Liberty Utilities bill or the company’s official website (libertyutilities.com) to ensure you reach an authenticated company channel. Liberty provides: online account management and outage reporting, a dedicated customer service line for account inquiries, and a 24/7 emergency line for gas leaks, downed wires or immediate safety hazards. For new customers, turn-on requests and service transfers are processed during normal business hours and may require scheduling a field visit for meter activation.

When you call or use online chat, have the following ready: account number (on your bill), service address, meter number (if available), and a photo ID or last four digits of your Social Security number for identity verification. Typical call-center hours for account services are Monday–Friday; however, outage and emergency response is continuous. Expect wait times to vary by season—high-demand periods (winter storms, summer hurricanes) frequently increase hold times and field scheduling backlogs.

Billing, Payments and Dispute Resolution

Liberty offers multiple payment channels: online bill pay via the website, automatic bank draft (ACH), payments by phone, payment kiosks or authorized payment locations, and mail. If you prefer, enroll in budget billing or equal-pay programs to smooth seasonal variability—these programs calculate a monthly amount based on a rolling average over 12 months. Enrollment rules and recalculation intervals are described in the company’s tariff and online account portal.

If you dispute a charge, follow a structured process: (1) gather documentation (past bills, meter read dates, photos, thermostat logs); (2) contact Liberty customer service and request an investigation or meter re-read; (3) ask for estimated timelines and get a reference number; (4) if not satisfied, file a formal complaint with the New Hampshire PUC (see puc.nh.gov for the complaint form and instructions). Keep written records of every contact—dates, representative name, and reference numbers—since these expedite formal escalations.

Outages, Emergencies and Safety Procedures

Gas leaks, persistent odor of natural gas, or sparking/downed electric lines are life-safety events: vacate the building if required, avoid using phones or electrical switches near a suspected gas accumulation, and call emergency services first if there is immediate danger. After ensuring safety, report the event through Liberty’s emergency reporting line on your bill or the Liberty website; utility emergency dispatch operates 24/7 and coordinates field crews, local first responders and, when necessary, mutual aid from neighboring utilities.

For non-life-threatening outages, use Liberty’s outage map and status page to monitor restoration estimates and crew status. Modern outage maps provide area-level customer counts affected and estimated restoration windows; restoration timing depends on severity, crew availability, and whether damage is localized or system-wide. For accurate situational awareness, subscribe to Liberty’s outage alerts (SMS or email) through your account portal.

Customer Protections, Assistance Programs and NH Resources

New Hampshire customers have access to state and federal assistance programs such as LIHEAP (Low Income Home Energy Assistance Program) and state-administered weatherization services. Liberty also typically offers internal hardship assistance, payment arrangements, and leak forgiveness programs in certain tariff cycles; eligibility criteria and program funding change by year. For program availability and application instructions, consult Liberty’s customer assistance webpages and DHHS: dhhs.nh.gov.

If you believe a service termination was improper or you need extended protection due to medical necessity, file for a regulated exception immediately with Liberty and simultaneously notify the NH PUC using procedures on puc.nh.gov. The PUC’s complaint and mediation processes are the formal route for unresolved regulatory matters; they can issue stay orders, require additional evidence, or schedule hearings when disputes cannot be solved informally.

Quick Reference — Documents and Details to Have Ready

• Account number and service address (from bill), meter number if available, and a government-issued photo ID.
• Proof of residency (lease, mortgage statement), recent utility bills for historic usage comparisons, and any correspondence or photos relevant to outages, meter issues or property damage.
• For hardship or assistance applications: income documentation (pay stubs, benefits statements), household size and any medical certification for life-support equipment.

Quick Reference — Steps to Resolve a Billing or Service Issue

• Step 1: Contact Liberty customer service via the official website (libertyutilities.com) or the phone number printed on your bill; request an investigation and record the case/reference number.
• Step 2: If unresolved within the company’s published timeline, submit a formal complaint to the New Hampshire Public Utilities Commission (puc.nh.gov) with copies of your documentation and notes of customer-service interactions.
• Step 3: For urgent safety concerns, follow emergency procedures and notify local emergency services first; for financial hardship, concurrently apply for assistance programs (DHHS/LIHEAP) while negotiating payment arrangements with Liberty.

Are there any discounts available for Liberty Utilities customers?

Did you know Liberty offers a discount program for those who are income-eligible? Those who qualify can receive a discount of 20% on their monthly electric bill. Learn more: https://california.libertyutilities. com/south-lake-tahoe/residential/my-account/my- bill/programs/california-alternative-rates-for-energy.

How do I contact my liberty?

Please contact us for further assistance on 0860 456 789. If there is no valid mobile number on record, the following message will be displayed: “No contact number has been captured for this account. Please contact us to update your contact details on 0860 456 789.”

How do I call Liberty utilities in NH?

1. Gas: 1-800-833-4200 Electric: 1-800-375-7413.
2. Emergencies. Gas: 1-855-327-7758 Electric: 1-855-349-9455. Customer care. Gas: 1-800-833-4200 Electric: 1-800-375-7413.

Where can I pay my Liberty utilities bill?

Checking Account

• Pay by electronic check. A $7.75 processing fee will be charged by our third-party provider.
• Mail your payment : Liberty Utilities. PO Box 60144.
• Pay in Person: Liberty Walk – in Centers: Primary Walk-in Center.
• Enroll in Automatic Payments.
• Authorized payment agents: Wal-Mart.
• Drop Box.

What is Liberty Utilities NH?

Liberty Utilities is a regulated water, wastewater, natural gas, electric, and propane/air utility company providing local utility management, service, and support to small and mid-sized communities across the United States.

Who acquired Liberty utilities?

OAKVILLE, ON, Jan. 3, 2022 /CNW/ – Algonquin Power & Utilities Corp. (“AQN” or the “Company”) (TSX: AQN) (NYSE: AQN) today announced that Liberty Utilities (Eastern Water Holdings) Corp. , a wholly-owned subsidiary of AQN’s regulated utility operating subsidiary, Liberty Utilities Co.