Levin Furniture Customer Service — Expert Practical Guide

Overview: What to expect from a full-service retailer

Levin Furniture is a full‑service, regional furniture retailer that combines in‑store showrooms with delivery, assembly and after‑sale support. From the initial purchase through delivery, setup and any warranty work, customer service is typically organized around an order number and a chain of responsibilities: sales associate, delivery/fulfillment team, in‑house service technicians or third‑party repair partners, and a centralized customer care desk. Understanding that chain and the usual timelines will reduce friction and speed resolution.

Successful interactions depend on documentation and clear expectations. Keep your invoice, order number, model/sku, photographs of damage (if any), and the original payment method handy. Many complaints are resolved faster when customers supply time‑stamped photos, exact measurements of the delivery area, and the serial/model numbers found on tags or manufacturer paperwork.

Contact methods and initial outreach

Most customers begin with the retailer’s customer service phone line or an online support portal. If you bought in store, the salesperson or store manager is the first escalation point. If you purchased online, use the order confirmation email to access the customer portal. Typical business hours for regional furniture customer service are Monday–Saturday, 9:00–6:00, with limited Sunday hours; verify exact hours on the retailer’s website.

When contacting customer service, expect a reference number for the call and an estimated resolution time. A best practice is to request the agent’s name and a ticket number at the start of the call; reputable retailers log every interaction and will provide a ticket ID for follow‑ups. If you have an uploaded photo or file, ask the agent to confirm it’s attached to your ticket and visible to delivery/repair teams.

Warranty, returns and repair policies

Furniture warranties usually separate structural coverage (frames), upholstery (fabric or leather), and mechanical components (recliner mechanisms, lift systems). Typical warranty lengths are: 1–5 years for hardware and mechanisms, 5–25 years for solid wood frames (or lifetime on defects in workmanship for some manufacturers), and 1–3 years on upholstery fabrics against manufacturing defects. Read the specific manufacturer warranty included with your purchase; retailer supplemental warranties (accidental damage plans) are a separate contract and often refundable within 30 days.

Return policies differ depending on whether the item is in stock, a special order, or custom/upholstered. Standard in‑store return windows for non‑custom items are commonly 14–30 days; custom items and final sale items are usually non‑returnable except for documented defects. For a warranty claim, you will typically need the order invoice, a description of the defect, and photos. Levin Furniture customer service (like other full‑service retailers) routes warranty claims to either their in‑house technicians or the manufacturer for evaluation; expect an initial inspection within 7–21 business days in most locales.

Delivery, white‑glove service and installation

Full‑service retailers offer several delivery tiers: curbside, threshold, room of choice, and white‑glove (which includes in‑home placement, assembly, packaging removal). Delivery charges vary by distance, size and service level; typical ranges are $50–$150 for curbside local delivery, $100–$400 for room‑of‑choice, and $150–$600 for white‑glove with assembly. Always get the quoted delivery fee in writing before finalizing your purchase.

Delivery windows: in‑stock items are often scheduled within 3–14 business days; special orders and custom upholstery commonly take 6–12 weeks. Confirm delivery appointment times (AM/PM windows or specific blocks) and the number of delivery technicians. If your home has access constraints (narrow stairs, elevators, tight corners), notify customer service at least 72 hours before delivery so technicians bring appropriate tools and additional manpower (extra crews can add $75–$250 to the fee).

How to escalate unresolved issues

If your initial service request is not resolved to satisfaction, escalate along a documented path: first request a supervisor, then the store manager, then the regional customer care manager, and finally the corporate customer relations or consumer affairs department. Put all escalation requests in writing (email) and attach photos, timestamps and the original invoice. Most retailers have an internal escalation SLA (service level agreement) — expect an acknowledgement within 48 business hours and a substantive update within 5–10 business days for complex claims.

If escalation through the retailer fails, consider filing a complaint with your state’s consumer protection agency or the Better Business Bureau, and preserve all communications. For credit card purchases, you also have the option to dispute charges under your card issuer’s chargeback policies if the retailer cannot provide the contracted goods or services.

What to have ready when you call

• Order number, date of purchase, salesperson/store name — indispensable for locating your file quickly.
• Photos (time/date stamped) showing damage, defects, or delivery area; short video walkthroughs are especially persuasive.
• Measurements and access notes: doorway width, ceiling height, stair widths, elevator dimensions; these prevent on‑site surprises and added charges.
• Payment method and receipt copy — for returns, refunds or chargeback checks.

Typical timelines and cost ranges (practical reference)

• Initial customer service acknowledgement: within 24–48 hours for phone/email tickets.
• Inspection/technician visit for warranty claims: usually 7–21 business days depending on parts availability and travel distance.
• Delivery windows: 3–14 days for in‑stock; 6–12 weeks for special orders; expedited options sometimes available for a surcharge.
• Common fees: curbside $50–$150, room of choice $100–$400, white‑glove with assembly $150–$600; small assembly labor $50–$150 per item.

Final practical tip: log every interaction, keep digital copies of receipts and photos, and agree on next steps and deadlines in writing. That documentation turns most customer service matters from disputes into solvable workflows, and ensures faster, fair outcomes whether you need a replacement, repair, or refund.