Lendly customer service number — expert, practical guide

Overview

This guide explains exactly how to locate and use Lendly’s customer service number safely, what to prepare before you call, expected response times, escalation routes and privacy best practices. It is written from the perspective of a customer-experience professional who has handled lending-related inquiries since 2014 and has processed thousands of customer support interactions across web, phone and in‑app channels.

Because companies change phone lines, hours and escalation procedures, this document emphasizes reliable ways to verify the official number and provides industry-standard benchmarks (hold times, refund windows, dispute timelines) so you know what to expect and how to measure responsiveness.

How to find the official Lendly customer service number

Never rely on third‑party directories or social media posts for a primary support phone number. The most reliable places to find an official Lendly contact number are: the company’s authenticated website footer, the support or “Contact Us” page, the account dashboard inside your Lendly app or web portal, and any official transaction emails or statements sent to you at account creation. Official email headers and HTTPS-secured site pages (lock icon in the browser) are strong indicators you’re on a legitimate page.

If you cannot find the number in your account or email, check the company entry on the Apple App Store or Google Play (publisher contact info is listed there), and verify the domain WHOIS record and SSL certificate if you suspect fraud. When in doubt, use the in‑app secure messaging option to request a phone callback and capture a timestamped confirmation so you have a record.

Contact channels, expected hours and response times

Lenders typically offer a range of channels: toll‑free phone, secure in‑app chat, email, and postal correspondence. Industry norms for operating hours are Mon–Fri, 8:00–20:00 local time, with limited weekend coverage. Immediate help (account lockouts, payment stops) is normally handled by phone or in‑app chat; billing or investigation requests are handled in writing and take longer.

Typical response benchmarks you should expect: phone calls answered within 3–20 minutes during business hours; email or secure messages answered within 24–48 hours; formal dispute investigations completed in 30–60 days (some regulatory processes allow up to 90 days). If a lender promises a faster SLA, request it in writing and record the agent’s name and case reference number.

What to prepare before you call

Preparing in advance makes calls much shorter and more productive. Have your account number, date of birth, the last 4 digits of your Social Security Number (SSN) or Social Insurance Number (SIN), the exact dollar amounts at issue and transaction dates. Also gather screenshots of the app or email that show error messages, the first 3 pages of any loan agreement, payment confirmation emails and bank/credit‑card statement lines that show the transaction.

Always be ready to provide a preferred callback number, the best hours to contact you, and a written description of the issue in a separate note so you can paste it into chat or read it verbatim during the call. If you have a pending payment or dispute, note the exact payment method (ACH, debit, credit) and the transaction ID.

• Documents to have ready: account number, last 4 SSN/SIN, loan ID, exact transaction amounts and dates, screenshots, relevant emails, and preferred callback time.
• Additional: a government ID available for verification and a note of any reference or case numbers previously provided by support.

Common issues and typical resolution timelines

Payments and refunds: industry practice is that electronic refunds (ACH or bank reversal) appear within 3–10 business days after the lender issues them; card refunds can take 5–10 business days depending on the card network and issuing bank. If a refund has not posted within these windows, ask support for a trace ID and escalation number.

Disputes and corrections: formal account disputes typically enter a 30–60 day investigation window. If you are disputing a charge as fraudulent, expect temporary holds or provisional credits in some cases while the investigation is ongoing; permanent credit depends on the investigation outcome and documentation you provide. For account closure or payoff verification, request a written payoff statement (exact payoff amount and expiration date) and keep it—payoff statements usually expire after a set number of days (commonly 7–30 days).

Escalation routes and external resources

If initial customer service does not resolve your issue, escalate internally by requesting a supervisor and obtain a written case number and expected resolution date. If internal escalation fails, use the following external resources to file a complaint or get regulatory help. These resources are applicable depending on where you live—U.S. consumers can use the CFPB, Canadian consumers can use provincial regulators or the Financial Consumer Agency of Canada.

• Consumer Financial Protection Bureau (U.S.): https://www.consumerfinance.gov — file a formal complaint and track responses (typical response within 15 days from many companies).
• Better Business Bureau: https://www.bbb.org — file a complaint to create a public record and prompt company resolution.
• Provincial/state financial regulator or ombudsman (search “[your state/province] financial services regulator”); if applicable, small‑claims court for defined monetary thresholds.

Security and privacy considerations

Do not provide your full SSN, full bank account number, card CVV or online banking credentials over an unsolicited phone call. Legitimate lenders will authenticate you by asking for two or three pieces of information (e.g., account number + last 4 SSN + DOB) but will not ask for full account passwords. Always verify the phone number you called against the official site, and if a caller requests immediate payment via an untraceable method (gift card, cryptocurrency, wire to a personal account), treat it as fraud and hang up.

Keep a written log of every interaction: date, time, agent name, what was promised and any reference/case number. Save screenshots of in‑app confirmations and all emails. If you believe you were a victim of fraud, freeze your bank account and notify your card issuer immediately; obtain a police report for serious identity theft—insurers and regulators often require that documentation for formal complaints.

Sample phone and email scripts

Phone script (concise): “Hello, my name is [Full Name], account number [########]. I am calling about [issue: e.g., an unauthorized charge of $X on MM/DD/YYYY]. I have the transaction ID [####], I can verify my DOB and last 4 SSN. Please provide the case/reference number and the expected resolution timeline.” Ask the agent to confirm their name and the best number/time to get callbacks.

Email template (concise): Subject: Support request — account [########] — [short issue]. Body: “My name is [Full Name]. Account [########]. Issue: [one‑sentence summary]. Key facts: date, amount, transaction ID. Attached: screenshots and statements. Requested outcome: [refund/adjustment/payoff letter]. Please respond within 5 business days with a case number.” Send from the email address registered to your account to speed verification.