Leer customer service number — how to find it and how to get fast, effective help

Where to locate the official customer service number

The single most reliable source for Leer’s customer service number is Leer’s official website (search for “Leer truck caps” or go to the manufacturer domain). Corporate phone numbers and regional contacts are posted under the “Contact” or “Customer Support” sections. Because manufacturers regularly update phone lines, hours, and departmental routing, always confirm the number shown on the live site before calling.

Additional authoritative places to find a current customer-service number include the printed owner’s manual or warranty booklet that shipped with the product, the dealer invoice or sales paperwork, and the small compliance/ID sticker that is usually fixed to the inside of a cap or hard cover. If you bought your Leer product through an authorized dealer, that dealer’s invoice will list the dealer’s direct service contact and often the manufacturer hotline used for escalations.

How to prepare before dialing

Prepare the core information that customer service will need so your call resolves quickly: a clear product identifier (model name/number), serial number or manufacturing tag, date and place of purchase, and photos of the issue. Typical service calls are triaged in under 10 minutes when that information is ready; without it, the call frequently requires follow-up or escalation.

• Product identifiers: model name (e.g., LEER 100XR / 700), serial number or production tag — usually inside the cap near the hinge or on the frame.
• Proof of purchase: dealer invoice, online order confirmation, or credit-card receipt (include purchase date; warranties are date-sensitive).
• Vehicle details: year, make, model and VIN (for fitment questions); photos showing the issue from multiple angles — include measurements in inches or millimeters when reporting gaps or misalignment.
• Parts and service history: any prior repairs, purchase of replacement parts, and if applicable, part numbers or order numbers from previous cases.
• Preferred resolution: replacement, repair, refund, or dealer service appointment — having a desired outcome speeds negotiation.

What to expect when you call customer service

Expect the call to be handled in two phases: intake and resolution planning. Intake typically collects the items listed above and verifies warranty status; resolution planning assigns a case number, suggests local dealer or service center options, and estimates next steps. In many cases you will receive an assigned case number within 5–20 minutes and an emailed summary within 24 hours.

Typical turnaround times and costs vary: phone triage and authorization for in-warranty repairs can be completed same-day or within 2 business days. If parts must ship, expect 3–10 business days domestic transit; expedited shipping is possible but usually incurs a fee. For out-of-warranty repairs, you will be given a repair estimate — minor repairs commonly range $75–$400 and replacement caps or lids typically range $800–$3,500 depending on style and truck fitment.

Alternative contact channels and dealer support

If you cannot reach a manufacturer phone line or prefer not to, use an authorized Leer dealer as the primary alternative. Dealers have direct routing to factory technical support, can perform fitment checks on-site, and usually manage warranty submissions for you. Locate an authorized dealer through the manufacturer’s “Dealer Locator” page on the official site or by searching for local truck-cap and accessory retailers that list Leer as an OEM brand.

• Dealer option: bring the product and paperwork to a dealer for inspection — dealers often offer same-day evaluation and can provide written quotes for repairs or adjustments.
• Escalation steps: if the frontline agent cannot resolve the issue, request a case number and ask for escalation to “Technical Support” or “Warranty Administration”; document the agent’s name and escalation ETA and follow up by email with the case number to create a written record.

Warranty, pricing benchmarks, and common service issues

Warranty coverage is model- and purchase-date-dependent; many manufacturers provide limited warranties that cover defects in materials and workmanship for a defined period (examples commonly range from 3 years to lifetime limited coverage for specific components). Always check your exact warranty terms on the warranty certificate or the manufacturer website and confirm effective dates before accepting repair estimates.

Common service issues reported by owners include fitment gaps, latch alignment, window seals, and hinge wear. Prices for repairs vary: a seal replacement or latch adjustment is typically under $200; structural repairs or replacement lids can exceed $1,000. When budgeting, include labor (regional rates often $75–$150/hour), parts, and any shipping costs for replacement components.

Practical scripts and questions for the call

Open calls efficiently with a concise statement: “Hello, my name is [Name]. I need support for a LEER [model name], serial [number], purchased on [date] from [dealer]. The problem is [brief symptom]. Can you open a case and advise next steps?” That signals all key facts immediately and reduces back-and-forth.

Ask these concrete questions during the call: “What is my case number? Who is my technical contact and their direct line or email? What documentation do you require for a warranty claim? What are the expected timelines for inspection, parts sourcing, and completion? Are there local dealers authorized to perform the repair, and can you provide their names and contact details?” Request an email summary after the call and log the agent’s name, time, and reference number for future follow-up.

How to look up a LEER serial number?

There’s a metal tag inside somewhere with the serial #. Email Leer with that and they will tell you model / vehicle / year etc… sometimes they take a week or two to reply, but they always do.

Where are Leer truck caps manufactured?

An AI Overview is not available for this searchCan’t generate an AI overview right now. Try again later.AI Overview LEER truck caps are manufactured in facilities across North America, with significant operations in Elkhart, Indiana; Woodland, California; and Milton, Pennsylvania. The LEER Group has also shifted some operations to a facility in Mexico, while other production sites exist in Oregon, Washington, and Kansas.  Manufacturing Locations

• Elkhart, Indiana: This is LEER’s headquarters, where engineering, design, and mold-making occur. A new commercial aluminum cap facility was opened here in 2023. 
• Woodland, California: LEER has a manufacturing facility in Woodland. 
• Milton, Pennsylvania: Another US-based manufacturing site for LEER products. 
• Mexico: LEER also operates a manufacturing plant in Mexicali, Mexico. 
• Oregon: The LEER Group has a production facility in Oregon. 
• Washington: There is a manufacturing presence in Washington State as well. 
• Kansas: A facility in Ottawa, Kansas, also contributes to LEER’s manufacturing capabilities. 

Key Details

• American-Made Products: LEER emphasizes its commitment to American manufacturing, with a significant portion of its products being made in the U.S. 
• LEER Group: LEER is part of the LEER Group, which is a major manufacturer of truck caps, tonneau covers, and other truck accessories in North America. 
• Headquarters: The company’s corporate headquarters, including key design and engineering functions, remain in Elkhart, Indiana. 

AI responses may include mistakes. Learn moreAbout LEEROur corporate headquarteers, including our engineering, design and mold-making resoureces, are located in Elkhart, Indiana.LEERLEER Truck Accessories Photo Gallery | Michigan City, INCheck Out Our LEER Truck Accessories LEER truck caps and tonneaus are American-made in Woodland, California, Elkhart, Indiana and …Springlake Sales(function(){
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How do I claim my Leer truck cap warranty?

For Warranty claims, contact Leer’s Customer Service Department at 1-800-766-5337 or [email protected]. Leer’s Technical Support Team is available to assist with diagnostics and proper Warranty claim procedures.

Where is LEER Company located?

Elkhart, Indiana
Our corporate headquarteers, including our engineering, design and mold-making resoureces, are located in Elkhart, Indiana.

How do I contact LEER customer service?

Contact Us

1. LEER Group East – Milton, PA. Phone: 1-800-326-5337.
2. LEER Group Midwest – Elkhart, IN. Phone: 1-800-755-5337.
3. LEER Group West – Mexicali, BJ. Phone: 1-800-444-5337.

How much is a LEER 100R?

Starting at $2,329. *** Pricing may change depending on the size of the vehicle and accessories.