LCEC Customer Service Phone Number — Complete Professional Guide

Overview and primary contact

The primary LCEC (Lee County Electric Cooperative) customer service phone number is (239) 656-2300. This is the central line used for billing questions, account set-up and closure, general service inquiries, and automated routing to outage reporting. LCEC maintains this number as the first point of contact for members across Lee County, Florida.

Hours for live-agent help are typically Monday–Friday, 8:00 AM–5:30 PM Eastern Time; however outage reporting and emergency dispatch are available 24/7 through the same number via the automated menu. For the most current published hours, policies and alternate contact channels always verify www.lcec.net/contact or the LCEC home page at https://www.lcec.net.

How the phone system works and what to expect when you call

When you call (239) 656-2300 you will be routed through an automated voice menu that prioritizes safety and outage handling during storm events. The menu is designed to connect members quickly to one of four primary streams: outage/emergency dispatch, billing & payment, new service/start-stop requests, and general account support. During widespread outages (tropical storms/hurricanes) menu wait times and call volumes can increase dramatically; expect typical non-storm wait times of 3–10 minutes and storm-event waits that may exceed 30–60 minutes.

Calls are logged and assigned a reference number for follow‑up. If you are reporting an outage, the phone system will ask for the service address or meter number and may provide a confirmation number — retain that for subsequent calls. For billing disputes or payment arrangements you will be connected to a representative who can authorize payment plans, waive late fees in qualifying situations, and schedule reconnections if a disconnection has occurred.

What information to have ready when you call

• Account number (found on your bill) — 7–10 digit identifier accelerates verification and prevents delays.
• Service address and brief description of the problem — street address, cross streets, and any visible damage (down wires, transformers smoking).
• Meter number (on the physical meter) — useful if the account status is unclear or multiple meters exist at the property.
• Last payment amount and date (if billing inquiry) — helps the agent reconcile payments and identify automatic draft records.
• Preferred contact method and phone number — authorize text or email notifications if you want outage/restoration alerts.
• Photo or short video for safety or damage reporting — you can reference that you have visual documentation and be prepared to follow up via the web form.

Outage reporting, restoration expectations and statistics

Outage reporting through (239) 656-2300 is processed by an operations center that assigns crews based on priority: life-safety situations first (medical equipment outages), large feeders (affecting many customers) next, and single-customer issues last. LCEC publishes real-time outage maps and restoration bulletins on their outage center at https://www.lcec.net/outage-center which typically shows the number of customers affected and estimated restoration windows during active events.

Restoration time varies by cause and scale: isolated outages (equipment failure) are often restored within 1–6 hours; localized storm damage can take 6–24 hours; major hurricane restoration may take multiple days depending on infrastructure damage and crew access. During significant events LCEC coordinates mutual-aid crews from neighboring utilities to accelerate restoration; expect periodic status updates by phone, SMS, or the web portal.

Billing, deposits, fees and service changes via phone

By calling (239) 656-2300 members can: enroll in paperless billing, set up autopay or credit/debit card payments, request payment arrangements, and initiate service start/stop transfers. Typical new-service deposits for cooperatives in the region range from about $100–$300 depending on credit assessment; reconnection fees commonly range $25–$75 (amounts vary by circumstance and time of day). Specific fees applicable to your account will be quoted by the representative during the call.

If you dispute a charge, provide the billing period, meter readings (if available), and any supporting documentation; LCEC representative teams will research and respond within published investigation windows — often 7–21 business days for complex meter or usage disputes. For immediate payment relief, ask for available hardship or deferred payment arrangements when you first call.

Alternative contact channels and in‑person options

• Online account management and secure messaging: https://www.lcec.net — register for MyAccount to view bills, make payments, and receive outage alerts.
• Mobile app: LCEC offers an iOS/Android app (search “LCEC” in app stores) for outage reporting and push notifications; speeds up status updates without a phone call.
• In-person: LCEC maintains member service centers; address and lobby hours are listed on the Contact page of the website for walk-in account services and payments.

Practical tips to get fast, accurate phone support

Always call from a phone number listed on the account or be prepared to provide additional verification (SSN last four digits or a PIN). Keep a copy of your most recent bill and meter photos (if relevant) before calling. During storms, use the website outage map for status but report any unique safety hazards (sparks, downed lines) by phone immediately — do not assume someone else reported them.

If you have repeated issues with reliability at an address (frequent flickers/trips), request a documented trouble ticket and ask management to escalate to engineering for a field evaluation; persistent reliability issues are tracked and can lead to infrastructure upgrades. For any number or policy changes, confirm the representative’s name and the confirmation/reference number before ending the call to ensure a clear audit trail.

How do I report a power outage in Cape Coral?

To report an outage:
Registered SmartHub users can text OUT to 844-948-2817. You must be a registered SmartHub user and have a working mobile number in the Managed Contacts section of SmartHub to use the texting feature. By calling 239-656-2300 or 800-599-2356 and selecting Option 1.

What is the power company in Cape Coral Florida?

Lee County Electric Cooperative
Contact Us – Lee County Electric Cooperative.

Where can I pay my LCEC bill?

An AI Overview is not available for this searchCan’t generate an AI overview right now. Try again later.AI Overview You can pay your LCEC (Lee County Electric Cooperative) bill through several options: online, by phone, at authorized walk-in payment stations, or by mail. For online payments, you can use LCEC’s SmartHub or PayNow feature. You can also pay by phone by calling 656-2300.  Here’s a more detailed breakdown: Online:

• SmartHub: . Opens in new tabAccess your account through LCEC SmartHub to pay your bill online using a credit/debit card or electronic funds transfer from your bank. 
• PayNow: . Opens in new tabUse LCEC’s PayNow feature for quick, registration-free payments using your checking or savings account. You’ll need your billing account number and last name. 

By Phone:

• Call 656-2300 to make a payment.
• Payments made with your checking or savings account are free and post immediately. 

Walk-in Payment Stations:

• LCEC has authorized walk-in payment stations. Accepted payment methods include cash, check, money order, cashier’s check, and traveler’s check.
• A third-party service fee of $1.50 may apply.
• Visit the LCEC website to find locations. 

By Mail:

• Mail your payment to the address provided on your bill. 

AI responses may include mistakes. Learn moreMany ways to pay your LCEC billJan 12, 2022 — Pay Online using PayNow — With PayNow, there is no registration required.LCECLCEC – FacebookMar 18, 2017 — Call 656-2300 to pay your electric bill! It’s fast and FREE if you use your checking/savings account! Find out more de…Facebook(function(){
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Who owns LCEC?

Ryan said the business model of a cooperative, being owned and run by its members, is what has allowed LCEC to have an 85-year footprint. “We’re not in business to make money,” she said. “We’re only in business to serve our members.

Who provides electricity to Marco Island, Florida?

LCEC – Lee County Electric Cooperative – People.

How do I know who provides electricity in my area?

Visit your local city hall.
You may be able to find your local utility by contacting your town hall or municipal building. They can also tell you if your area has energy choice.