LCEC Customer Service — Professional Guide for Members

Overview and What to Expect

Lee County Electric Cooperative (LCEC) is a member-owned electric utility serving southwest Florida. As a cooperative, its customer service model is oriented toward member satisfaction, reliability, and transparent billing rather than shareholder profit. In practice, that means customer interactions emphasize clear explanations of rates and fees, options for payment plans, and cooperative governance channels (board meetings, member votes) that affect service policies.

From a practical standpoint, LCEC customer service workflows cover: new-service applications and transfers; billing inquiries, credit and collections; outage reporting and restoration coordination; energy-efficiency programs and rebates; and technical questions such as meter reads, net-metering for solar, and interconnection screening. Members dealing with any of these areas should prepare specific account data (account number, service address, meter number) before calling or submitting online requests to speed resolution.

How to Contact and Document Your Case

Use multiple channels to contact LCEC depending on urgency. For outages and safety hazards, use the dedicated outage-reporting channel; for billing and account changes, use the secure online account portal or customer-service line during business hours. When you contact LCEC, document the date and time of the interaction, the name or ID of the representative, and any reference number or ticket ID the system provides — this can reduce follow-ups and escalate persistent problems more efficiently.

• Essential items to have ready: LCEC account number (found on your bill), service address, meter number (on the meter or bill), last bill amount and date, and a clear description of the problem with timestamps.
• When reporting an outage: report the estimated number of affected meters/addresses if known, note whether neighbors are also out, and report any visible hazards (downed lines, sparks, flooding). For meter or billing disputes, request meter read history and ask for an on-site verification if the usage appears implausible.

Billing, Rates, and Payment Options

LCEC customer service handles standard monthly billing, budget billing options, and delinquency collections. Bills typically show a usage summary (kWh), a breakdown of delivery and generation components, taxes or regulatory fees, and any special adjustments. If you are billed on an estimated read, request a non-estimated (actual) read; most cooperatives allow a formal meter-read verification or test if usage appears abnormal.

Payment options generally include online payments through the member portal, automatic bank draft, credit/debit payments, in-person payments at authorized locations, and payment-by-phone. If you face an inability to pay, proactively contact customer service to arrange a short-term payment plan or inquire about seasonal budget billing; cooperatives commonly provide flexible scheduling to prevent disconnection, but you must request such arrangements before the past-due deadline.

Outage Response and Safety Procedures

LCEC prioritizes safety and systematic restoration: first critical facilities (hospitals, lift stations), then major circuits, then individual residential feeders. When reporting an outage, give the precise location, and indicate whether there are life-safety issues (medical equipment dependent on power) — this elevates priority. If you see a downed line, remain at least 30 feet away, keep people and pets back, and report it immediately; never approach or attempt to move a downed conductor.

For large-scale outages (storms, hurricanes), LCEC typically publishes restoration progress through its member communications channels and may mobilize mutual-aid crews from other utilities. Members should store their account number and emergency kit items (flashlight, battery-powered radio, medications) and follow official restoration messages to avoid unnecessary calls that delay dispatch to critical damage sites.

Solar, Net Metering, and Interconnection

Members considering rooftop solar should consult customer service early to understand interconnection requirements, inspection processes, and any one-time application fees. Expect to provide equipment specs (inverter model, array capacity in kW), single-line electrical diagrams, and a proposed Point of Interconnection. LCEC will assess circuit hosting capacity and may require upgrades or limits to exported power to protect grid safety.

Net-metering arrangements vary by cooperative policy and state regulation. Ask customer service for the current net-metering tariff, credit calculation method (retail kWh credit vs. avoided-cost credit), and year-end reconciliation procedures. Obtain a written estimate of expected interconnection timeline, typical inspection windows, and any inspection or meter-swap fees so you can budget accurately.

Programs, Rebates, and Member Governance

LCEC typically administers energy-efficiency programs and rebates for products such as ENERGY STAR appliances, heat-pump water heaters, and LED lighting. Customer service can provide current lists of eligible products, rebate amounts, and required documentation (receipts, model numbers, proof of installation). For larger commercial or demand-side management projects, ask for a pre-approval worksheet to ensure project eligibility before purchasing equipment.

As a cooperative, LCEC members have governance rights: annual meetings, board elections, and bylaw amendment processes. Customer service or the member relations office can provide meeting dates, proxy procedures, and information about how to run for the board. Use these channels to influence rate design, reliability spending, and capital credit allocations.

Practical Tips and Final Notes

Be proactive: subscribe to outage alerts and bill notifications, keep contact information current, and use online account tools to view 12–24 months of usage history for trend analysis. When escalation is needed, request a formal escalation path (supervisor, manager, or an executive-level contact) and provide a concise chronology of prior contacts and outcomes. This streamlines resolution and creates an auditable record.

For the most current contact information, office locations, and specific tariffs or program details, visit LCEC’s official website (https://www.lcec.net) or use the member portal for account-specific actions. Always confirm phone numbers, addresses, rates, and program terms via the cooperative’s official communications before making financial or service decisions.

How do I call Lcec Fort Myers?

To report an outage:
You must be a registered SmartHub user and have a working mobile number in the Managed Contacts section of SmartHub to use the texting feature. By calling 239-656-2300 or 800-599-2356 and selecting Option 1.

Who is the CEO of LCEC?

Denise Vidal
Denise Vidal, who currently serves as CEO of LCEC, is the second woman to hold this position. She has led the cooperative through both the COVID-19 pandemic and the challenges of Hurricane Ian.

What is the power company in Cape Coral Florida?

Lee County Electric Cooperative
Contact Us – Lee County Electric Cooperative.

How do I contact Atlantic City Electric customer service?

If you see downed power lines, LEAVE THE AREA IMMEDIATELY and then call Atlantic City Electric at 1-800-833-7476. Representatives are available 24 hours a day, 7 days a week. All email requests are processed in the order in which they are received.

Who bought Florida Power?

An AI Overview is not available for this searchCan’t generate an AI overview right now. Try again later.AI Overview Florida Power & Light (FPL) is owned by NextEra Energy, Inc.. NextEra Energy is a large clean energy company that also owns NextEra Energy Resources, LLC, which is a major developer of renewable energy projects. FPL is one of the largest rate-regulated electric utilities in the United States and serves millions of customers in Florida, according to Panama City Beach Chamber of Commerce. 

AI responses may include mistakes. Learn moreFPL | Company ProfileFPLInvestor Relations – NextEra EnergyAbout NextEra Energy NextEra Energy, Inc. (NYSE: NEE) is one of the largest electric power and energy infrastructure companies in …NextEra Energy(function(){
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Who owns LCEC?

Ryan said the business model of a cooperative, being owned and run by its members, is what has allowed LCEC to have an 85-year footprint. “We’re not in business to make money,” she said. “We’re only in business to serve our members.