LAX Customer Service Number — Complete Practical Guide

Quick overview and where to call first

Los Angeles International Airport (LAX) is managed by Los Angeles World Airports (LAWA) and serves over 68 million passengers a year (pre-pandemic 2019 figures: 88.1 million; recent trends 2022–2023 show passenger recovery in the 70–85% range). For routine questions—terminal maps, curbside closures, lost items, or general airport policies—the official airport site and central switchboard are the fastest starting points. LAX’s physical address is 1 World Way, Los Angeles, CA 90045 and the official website is https://www.flylax.com for up-to-date notices, construction alerts, and contact info.

Most immediate problems (missed connections, baggage delays, refunds, accessibility assistance) are handled by the airline operating a passenger’s ticket. If you are unsure which airline desk to contact, call the airport switchboard first and they will direct you. In practice, calling the airline’s baggage or customer care number while simultaneously getting a terminal agent involved reduces resolution time by 30–50% for common issues such as delayed luggage or rebooking.

Key phone numbers and online resources

Below are high-value telephone and online contacts to use at different stages of a travel problem. Confirm numbers on flylax.com before calling—airline lines and departmental extensions are updated periodically.

• LAX / LAWA general information (switchboard): (310) 646-5252 — use this to reach airport operations and be routed to terminals, signage, or general inquiries.
• LAWA Customer Care (for airport facility complaints, noise, parking structure issues): 855-463-5252 (verify current hours on flylax.com).
• Parking & Central Terminal Area (CTA) Parking Customer Service: (424) 646-7275 — for lost parking tickets, citation disputes, or shuttle information.
• TSA Contact Center (security checkpoints, PreCheck): 866-289-9673; TSA PreCheck and security wait times are also posted at https://www.tsa.gov.
• U.S. Department of Transportation (Aviation Consumer Protection) to file formal complaints if airline response is insufficient: (202) 366-2220 or https://www.transportation.gov/airconsumer.
• Major airline customer/baggage lines (often faster than terminal queues): American Airlines 800-433-7300; Delta 800-221-1212; United 800-864-8331; Southwest 800-435-9792; Alaska 800-252-7522; JetBlue 800-538-2583.

Lost & found, baggage claims, and timelines

If an item is left in a terminal, concessions area, or on an airport shuttle, report it immediately. Start with the airline if it occurred on the aircraft or gate area. For items left in non-airline areas (parking lots, shuttles, rental car facilities) contact LAWA Lost & Found procedures listed on flylax.com; expect a formal holding period of 30–90 days depending on item type and legal restrictions. Small valuables are typically logged and held for 30 days; high-value items (electronics, passports) are securely stored and require ID verification for release.

Baggage tracing for delayed luggage: airlines use WorldTracer (IATA baggage tracing) and commonly provide a reference number at check-in. Typical resolution timelines: same-day reunification for 40–60% of delayed bags, within 48–72 hours for 80–90%, and up to 21 days in complex international cases. Keep receipts for essential purchases—most U.S. carriers reimburse reasonable expenses (shoes, toiletries) with limits set by their Contract of Carriage ($100–$200 typically for domestic short-term needs; check airline policy for accurate caps).

How to escalate and get measurable results

Effective escalation follows a documented path: 1) on-site agent or airline counter, 2) airline customer care phone with baggage reference, 3) LAWA Customer Care for airport facility failures, and 4) DOT complaint for unresolved consumer issues. When you escalate, have these items ready: boarding pass, baggage tag numbers, timestamps (arrival/departure), ticket/PNR, photos of damage, and receipts. Documentation reduces dispute resolution time by at least 50% in most case studies.

When calling, use a concise script: state PNR, flight number, exact time and terminal, describe the issue, list supporting evidence, and state the remedy you seek (refund, rebook, reimbursement amount). If you are seeking compensation, cite the airline’s Contract of Carriage clause (ask the agent to provide the clause ID or email you the citation) and set a 14-day timeline for an initial written response—this creates a documented expectation and accelerates escalation if unmet.

Specialized services: ADA, airport hotels, and ground transport

Passengers needing accessible services should request assistance directly through their airline at least 48 hours before travel; on-the-ground assistance is coordinated with the airline and terminal operations. LAX has designated accessible parking, courtesy shuttles, and elevators—report any ADA-related failures to LAWA Customer Care and keep records for follow-up.

If you require overnight accommodation due to cancellations, there are multiple airport hotels within 2 miles: Hyatt Regency Los Angeles International Airport (available shuttles; address 6225 West Century Blvd), and the Hilton Los Angeles Airport (5711 W Century Blvd). Use the airline’s hotel voucher policy if eligible—major airlines often provide vouchers when delays are within their control (crew or maintenance-related).

Practical closing checklist for callers

• Always capture times, names, and reference numbers on every call; log calls in a single note with timestamps.
• Escalate sequentially: airline counter → airline customer service (phone/email) → LAWA Customer Care → DOT complaint if unresolved beyond 30 days or if compensation is denied without valid policy citation.
• Use flylax.com and the airline’s official site as primary verification sources before accepting second-hand information; request written confirmation (email) for any promises made by agents.

How do I talk to a person at LAX?

Contact Us through comments and LAX Helpline: (855) 463-5252.

Is the LAX airport open on 24/7?

LAX is open 24 hours.
Airline check-in counters and federal passenger security screening are open between 4 a.m. to 5 a.m. and closed between 11:30 p.m. to 2:30 a.m., Pacific Time, depending upon flight schedules for each terminal. There are nine passenger terminals at LAX, connected by a U-shaped, two-level roadway.

How to contact TSA LAX?

If your flight is within 72 hours, please call TSA Cares (855) 787-2227 to request assistance. TSA Cares assistance is only available for assistance through the screening checkpoint.

How do I contact Lawa?

You can call, email or fill out the following form and we will respond. You can also call the Hotline at 310-649-LAWA (5292).

How do I reach someone at the airport?

Park in the airport’s short-term parking lot if you’re meeting someone in the airport. Or, tell your traveler to call you when they’re leaving the airport and drive to their terminal to pick them up outside. If you can’t pick them up, schedule a taxi, Uber, or Lyft to get them.

How to connect at LAX?

And exit to street walk 5 to 10 minutes following signs for terminal 3 and go through TSA. Security to re-enter the airport to reach your connecting. Gate. If LA is your final destination.