Lavazza Customer Service Number — where to find it and how to get fast resolution

Contents

1 Lavazza Customer Service Number — where to find it and how to get fast resolution

Overview and why accurate contact information matters

Lavazza is a global coffee company founded in 1895 and headquartered in Turin, Italy (Lavazza S.p.A., Via Bologna 32, 10152 Torino). Because Lavazza sells coffee, capsules, machines and professional equipment across more than 90 countries, customer-service access is distributed: there is no single universal “one-number-fits-all” for after-sales issues. For warranties, technical support, machine repairs and commercial orders you must connect with the country-specific Lavazza organization or an authorised local distributor.

Having the correct local customer service number saves time and money: local desks understand regional warranty terms, spare-part availability and pricing, and can dispatch technicians under national trade regulations. For EU consumers, remember statutory guarantees (two-year minimum) often apply in addition to the manufacturer’s warranty—so knowing the right phone number will determine whether you speak to consumer care, professional sales, or technical maintenance.

How to find the correct Lavazza customer service number

Start at the official global site: https://www.lavazza.com. From the homepage use the country selector (usually top-right) to choose your market — this redirects you to the local Lavazza domain (examples: lavazza.co.uk, lavazza.com.au, lavazzausa.com, lavazza.ca). Local domains contain the contact page that lists the dedicated customer service phone numbers, email addresses and opening hours for consumer and professional support.

If you cannot access the local page, look for these two pages on the global site: “Contact us” for consumer queries and “Professional/Business” for B2B or machine servicing. When in doubt, note the address of the nearest authorised service centre listed on the local site; many Lavazza machine repairs are handled by certified third-party service partners rather than the central HQ.

What to have ready before you call

Model and serial number of the machine (found on the machine rating plate or inside the service door).

Proof of purchase: invoice/order number and date (required for warranty claims; EU law gives a minimum 2‑year consumer guarantee).

Description of the fault with photos or short video (makes remote triage faster), plus the machine’s last maintenance/descaling date.

For capsule/coffee order issues: order number, SKU or barcode (many Lavazza SKUs include 7–8 digit codes) and delivery address.

Contact channels, expected response times and costs

Lavazza support is typically available by telephone, email/form, and increasingly by chat or social channels. Response time norms: phone calls connect immediately during published business hours, emails or web-forms generally receive an acknowledgement within 24–48 hours; complex technical cases or part orders can take 3–10 business days depending on stock and shipping. For professional clients (cafés, offices), priority SLA options are often available under a service contract.

Costs: customer support calls to a local Lavazza number are normally standard-rate. Repair costs vary strongly: a typical on-site service visit for a domestic espresso machine in Europe can run €70–€150 (technician callout + basic inspection), replacement heating elements or pumps are additional parts cost (often €40–€200 depending on model). Descaling kits or official detergents sold by Lavazza usually retail in the €6–€20 range. Always request a written quote before authorising paid repairs.

Practical escalation steps and regional specifics

If initial contact does not resolve your issue, escalate in this order: (1) ask to speak to a technical supervisor or service coordinator; (2) request a case/ticket number and an estimated resolution timeline; (3) if the machine is under warranty and unresolved, cite consumer protection rights (for EU residents, the 2-year guarantee) and request charge-free repair or replacement. Keep all communication records and photos attached to the case number.

Regional specifics: in North America and Australia, Lavazza operates through local subsidiaries and authorised resellers—use lavazzausa.com or lavazza.com.au respectively to find the correct local helpline. For Europe and other markets use the country domain from lavazza.com. If you need corporate contact for press or international B2B escalation, use the Lavazza HQ postal address (Via Bologna 32, 10152 Torino, Italy) and the corporate contact page on the global site to locate the official corporate switchboard or media relations email.