LaserShip customer service phone number — an expert guide

Overview: why the phone number matters

For time-sensitive last-mile deliveries, the ability to reach a live agent at LaserShip quickly can resolve misroutes, same-day delivery exceptions, and claims for damaged or missing parcels. While web tracking and automated notifications handle the majority of routine inquiries, direct phone contact remains the fastest route for exceptions that require human intervention — for example, a driver-access issue, a delivery attempt dispute, or an undelivered time-sensitive item.

This guide explains how to locate the correct LaserShip customer service phone number, what information you must have when you call, what to expect during the call, and proven escalation and claim workflows. The advice is practical and optimized to reduce hold time and accelerate resolution for consumers, e-commerce merchants, and corporate shippers.

Where to find LaserShip’s official phone numbers and channels

Always obtain the phone number from LaserShip’s official channels to avoid outdated or third-party numbers. The corporate website (https://www.lasership.com) has a Contact/Help section and a Tracking page that will display contact options tied to your specific shipment. Many delivery emails from retailers include a LaserShip support link or a local hub phone number — use those first because they are shipment-specific and lead directly to the correct regional team.

For marketplace purchases (Amazon, Walmart, etc.) check the seller or order page first: some platforms require the seller to open a claim with LaserShip on your behalf. If you do need to call LaserShip directly, use the contact details provided on the tracking page or the Contact Us page on the official site to ensure you reach the correct regional operations center. If you cannot access those pages, contact the retailer’s customer service — they can relay the appropriate LaserShip contact or initiate the carrier interaction for you.

Preparation: what to have ready before calling

Being organized before you call increases the chance of a same-call resolution and minimizes hold time. Prepare the shipment’s tracking number (a LaserShip tracking ID is required to pull up a delivery record), the retailer order number and date, the recipient’s full address and phone, and clear notes on the problem (e.g., “tracking shows delivered but not received” or “package damaged with visible hole in cardboard”). If you have photos of damage or proof of value, have them ready to upload to a web form or email after the call.

• Mandatory items: LaserShip tracking number, retailer order number, recipient name and address, date/time of expected delivery.
• Helpful items: photos of damage, screenshots of tracking history, proof of purchase or invoice showing item value, contact details for the sender and recipient, and a list of desired remedies (redelivery, refund, damage claim).
• Administrative items to record during the call: agent name, direct extension or ticket number, time/date of call, expected SLA or next-step deadlines.

What to expect when you call: process, timelines, and common outcomes

When you reach LaserShip support, the agent will confirm identity and shipment details, then triage the issue into one of several workflows: relaunch delivery attempt, contact the driver/route supervisor, initiate a trace, or start a damage/loss investigation. For redelivery and driver-contact cases, resolutions are often available within 24 hours if the package is located on the vehicle or at a local hub. For loss or damage investigations, LaserShip typically needs documentation and may take multiple business days to respond with an outcome.

Record the promise you receive (e.g., “driver to reattempt tomorrow by 3:00 PM” or “ticket #XXXXX opened for investigation, response in 3–5 business days”). If an agent does not provide a clear SLA or ticket number, ask explicitly — without a ticket number you have weaker evidence for escalation or refund requests through the retailer.

Claims, refunds and escalation workflow — step by step

If your package is lost or irreparably damaged, you will move into a formal claim process. Typical steps are: file a claim with LaserShip (online or per agent instruction), submit required documentation (proof of value, photos, invoice), wait for the carrier’s investigation, and receive the carrier’s determination. If LaserShip denies liability, escalate to the retailer with the carrier’s findings and ask for a seller refund or replacement; retailers generally have contractual remedies they will enforce with the carrier on your behalf.

Key practical tips: file a claim as soon as you suspect loss (don’t wait multiple weeks), keep documentation centralized (one folder or email thread), and escalate within 48–72 hours if promised follow-ups do not occur. For higher-value shipments, demand written timelines and ticket numbers from the first call and consider involving the retailer’s merchant support or your payment provider (credit card dispute) if resolution stalls beyond the stated SLA.

Alternate contact channels and tips for specific situations

If telephone wait times are long, use LaserShip’s web contact forms and the tracking page to attach photos and documentation — this creates a written record tied to the tracking number. For business shippers managing high volumes, establish a dedicated account manager with LaserShip (account setup normally requires a contract and monthly volume thresholds). Sellers on marketplaces should use the marketplace’s claim procedures in parallel to carrier interactions to keep the buyer experience smooth.

Finally, always verify any phone or email contact against the official lasership.com domain to prevent scams or phishing. Keep a log of all attempts (calls, emails, chat transcripts) and escalate to the retailer’s claims department if the carrier’s response is insufficient. Proper documentation and the ticket numbers you obtain on first contact are the most valuable assets when pursuing refunds, reshipments, or insurance recoveries.

Additional resources

Primary source of updated contact information and tracking: https://www.lasership.com. For retailer-specific processes, consult the seller or marketplace help center. If you are a high-volume shipper, discuss service-level agreements and contact routing with your LaserShip account representative to get direct phone extensions and faster escalation paths.

What is the phone number for LaserShip OnTrac customer service?

Use ontrac.com for Faster Customer Service
Both our Tracking Results and Contact Us pages include special action form that helps us address your service requests as quickly as possible. You can call 800.334. 5000 for support, but you could experience long hold times during the holiday season.

How do I talk to a real person at OnTrac?

Welcome to the OnTrac Customer Care page! We’re here to help. DM or call 1 (804) 414-2590 to connect with our team.

What happens if LaserShip doesn’t deliver?

Typically, LaserShip prefers not to hold packages, they would rather attempt delivery twice on separate days. After the two failed deliveries, LaserShip will contact you or the merchant you ordered from to try to either correct the address or find another address to send your package to.

What is the phone number for deliver that customer service?

315-630-3330
Should you encounter any issues during your live deliveries or require routing assistance, our Live Support Hotline is your go-to place! Reach out to us at 315-630-3330 via text or call. Our team is dedicated to providing immediate help to ensure a smooth delivery experience.

How do I talk to a person at LaserShip?

You may also contact us at [email protected] or 1(804) 414-2590.

Who is the carrier for LaserShip?

An AI Overview is not available for this searchCan’t generate an AI overview right now. Try again later.AI Overview LaserShip, now known as OnTrac, is a last-mile delivery company that primarily operates in the Eastern and Midwestern United States, according to OnTrac. They specialize in e-commerce deliveries. In 2021, LaserShip acquired OnTrac Logistics, Inc., and the combined entity rebranded as OnTrac. LaserShip/OnTrac delivers packages using their own fleet of vehicles, contracted drivers, and partnerships with local couriers. They also provide transcontinental delivery services through their combined network. 

AI responses may include mistakes. Learn moreHow does LaserShip deliver? Do they have their own vehicles like UPS and FedEx?May 1, 2018QuoraLaserShip Expands E-Commerce Delivery Area To 11 More States | LaserShip®OnTrac(function(){
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