LaserAway customer service phone number — how to find it and how to use it effectively

Where to locate the official phone number

The single most reliable source for LaserAway’s customer service phone number is the company’s official website: https://www.laseraway.com. On that site use the “Locations” or “Contact” menu — each clinic listing includes a direct local phone number, address and hours. For account-specific or billing issues you will usually use the number for the clinic where you received treatment or the corporate contact information listed on the site.

In addition to the website, Google Business profiles and Apple Maps entries for each LaserAway clinic almost always display a phone number and current hours; these are updated frequently and include user-submitted photos and recent reviews that can help you confirm the accuracy of the listing. If you have the MyLaserAway patient portal or app, the contact information and secure messaging thread for your clinic are also displayed there.

Direct contact options and best times to call

LaserAway operates as a network of location-specific clinics under a national brand. That means you have two phone routes: (A) call your local clinic directly for scheduling, appointment changes and same-day issues; (B) call the corporate/support line (listed on the website) for escalations, billing disputes, franchise-level questions or legal/compliance inquiries. Local clinics typically answer appointment-related calls faster; escalations are routed to a centralized customer care team.

Practical timing matters. Call mid-week (Tuesday–Thursday) between 10:00–11:30 AM local time to minimize hold time; avoid Monday mornings and lunchtime (12:00–1:30 PM) when call volumes spike. Typical hold times for cosmetic clinic phone lines range from 2–12 minutes during off-peak windows and can exceed 20 minutes during promotions or holiday seasons — plan accordingly and use the website chat as a backup if wait times are long.

What to prepare before you place the call

• Patient identifiers: full name, date of birth, and the email on file (this speeds identity verification).
• Appointment details: appointment date/time, clinician name (if known), clinic location and confirmation number or booking ID.
• Billing/transaction details: last four digits of the card used, transaction date, amount charged, and any promotional or package code.
• Medical or procedural documentation: list of treatments received, any adverse reaction dates, and photos if you are reporting a post-treatment concern.
• Desired outcome: be ready to state whether you want a reschedule, refund, credit toward future services, or escalation to a manager—this helps the agent resolve faster.

Having these items prepared reduces average call time and produces faster resolution. If you are calling about a refund, have screenshots or receipts ready — many teams will ask you to email supporting documents to a secure address or upload them to the patient portal.

Common issues handled by phone and typical resolution timelines

Phone agents commonly handle appointment scheduling, rescheduling and late-cancellation fees; questions about home-care and pre/post treatment instructions; and billing or package balance inquiries. For medical concerns (burns, unexpected reactions) clinics will triage by phone and may instruct you to submit photographs or come in for an urgent in-person assessment. If your issue is clinical, ask to speak with the nurse or clinic medical director.

Resolution timelines vary by issue: simple appointment changes are usually resolved immediately; billing corrections or chargeback investigations typically take 3–14 business days depending on bank processing times; refund approvals may be issued within 7–10 business days but card reversals can take 3–15 business days to appear on statements. Always request a reference number for the interaction and an expected follow-up timeframe.

Escalation paths and alternatives if you can’t reach anyone by phone

If you cannot reach a phone line, use the website’s secure contact form and the chat widget (when available) to generate a ticket — this creates a written trail. Social channels (company Instagram, Facebook) often receive rapid responses for basic scheduling questions; however, do not post private medical or billing details publicly. For formal disputes, request the corporate or compliance email address and ask for the escalation process, including timelines and the name/role of the person handling your case.

Last-resort actions include: (1) filing a dispute with your card issuer if you believe a charge is incorrect (keep all receipts and your ticket numbers), (2) contacting state consumer protection or medical boards if you have unresolved clinical safety issues, and (3) requesting a written summary of the outcome by email so you have documented proof of the resolution and any agreed credits or refunds.