Lakeview Loan Servicing Customer Service — Expert Guide

What Lakeview Loan Servicing Does and Why Customer Service Matters

Lakeview Loan Servicing LLC is a mortgage servicer that handles borrower communications, billing, escrow administration, loss mitigation and foreclosure processing for the loans in its portfolio. Effective customer service is the single biggest operational control that prevents small delinquencies from becoming major losses; studies from the mortgage industry show proactive borrower outreach can reduce default cures by 20–40% year-over-year when paired with clear written offers.

For borrowers, the practical outcome is simple: you interact with a servicer far more often than with the original lender, so knowing how Lakeview’s customer service workflows operate — response timelines, documentation expectations, and escalation routes — materially improves outcomes on payment disputes, escrow shortages, or modification requests.

How to Contact Lakeview and What to Have Ready

Always use the contact information printed on your monthly statement or the servicer’s website for the fastest route to your account team; do not rely solely on search results. When you call, be ready with your 10–12 digit loan account number, property address, last payment amount and date, and a government ID. If you call by phone, ask for a representative ID number and log the time and name of the person you spoke with.

Typical customer-service phone hours for mortgage servicers are Monday–Friday, 8:00 AM–6:00 PM local time (some departments may open limited Saturday hours). If you prefer written records, use secure messaging through the servicer’s online portal or send certified mail to the address on your statement and keep copies. The Consumer Financial Protection Bureau (CFPB) assists with unresolved complaints at consumerfinance.gov/complaint or by phone at (855) 411-2372.

Payments, Posting, Fees and Escrow: Exact Practices to Expect

Payment channels usually include online portal (ACH), one-time or recurring phone payments, mail, and third-party payment agents. ACH payments post same day if received before a servicer’s cutoff (commonly 5:00 PM–11:59 PM local time); mailed checks typically clear in 3–7 business days. Convenience fees for credit/debit or expedited phone payments commonly range from $0 to $25 depending on the processor — always ask the agent for the exact fee before authorizing a charge.

Escrow accounts receive an annual analysis per RESPA: servicers can maintain an escrow “cushion” up to two months of escrow disbursements (or 1/6 of annual disbursements) to cover timing mismatches. If an analysis shows a shortage, servicers will offer options such as paying the shortage in full or spreading it over 12 months; ask for the exact dollar amounts and the monthly addition when you receive the escrow statement.

Loss Mitigation, Forbearance and Modification — Practical Timelines and Documents

If you are behind or foresee difficulty paying, contact Lakeview immediately and request a loss mitigation packet. Standard documentation requested includes: a signed hardship letter, two recent pay stubs (or current income documentation), the last two years’ federal tax returns (if self‑employed), and two months of bank statements. Submitting a fully documented package reduces review time — incomplete packages are the most common reason for delay.

Government-backed relief: for federally backed mortgages (FHA, VA, USDA, or GSE loans), CARES Act forbearance was initially available in 2020 for up to 180 days with an extension of 180 additional days; while that law is historical, similar forbearance and repayment options still exist. Servicers typically acknowledge loss mitigation submissions within 5 business days and provide a written decision or request for more information within 30 business days; these timeframes mirror Regulation X/RESPA expectations for a notice of error or qualified written request.

Disputes, Error Resolution and Escalation Paths

If you identify an error (payment posting, escrow math, unauthorized lien), submit a written Notice of Error or Qualified Written Request. Under Regulation X, servicers must acknowledge receipt within 5 business days and investigate, responding within 30 business days (with a possible 15‑day extension for complex issues). Keep copies of all correspondence and certified-mail receipts.

Escalation steps: 1) ask for a supervisor and reference your prior contact details; 2) submit a formal written complaint to the servicer’s complaints department via the online portal or certified mail; 3) if unresolved after 30–45 days, file a complaint with the CFPB (consumerfinance.gov/complaint) and your state’s banking or consumer protection agency. When filing, include dates, names, loan number, and copies of documents — cases with full documentation get faster and more favorable reviews.

Two Practical, High‑Value Lists

• Essential documents to have on hand before calling or submitting mitigation: loan account number, recorded deed/property address, two most recent mortgage statements, last two bank statements, last two paystubs (or 2 years’ tax returns if self‑employed), hardship letter (one page), bankruptcy or divorce documents if applicable.
• Exact actions to request on a call: ask for payment posting confirmation and the confirmation number; request an escrow analysis and itemized calculation; ask the representative to place a “loss mitigation hold” or “foreclosure hold” (if you submitted a complete package); request written confirmation of any agreement and an effective date.

Final Best Practices for Faster, Clearer Resolutions

Document every interaction. A simple log with date/time, agent name, confirmation numbers, and a 1‑line summary will save hours later. If you receive a denial for loan modification, ask for the specific reason in writing and whether denial is appealable; some denials are for fixable documentation errors and can be corrected within 14–30 days.

Use the online account portal for payment receipts and secure messaging when possible; paper trails are valuable, but the portal gives timestamps and PDF statements instantly. If you need help interpreting a statement or timeline, a HUD-certified housing counselor (find at hud.gov or call 800‑569‑4287) can review options at no cost. Following these steps will keep you in control of the interaction and materially improve the odds of an efficient, affordable resolution.

Are Lakeview Loan Servicing and LoanCare the same?

We are a master servicer of mortgage loans. We work with subservicers like LoanCare to service loans on our behalf. Lakeview also has a team of experienced Loan Originators to offer new mortgages to our customers who are interested in refinancing or purchasing a new home.

How do I contact Lakeview LoanCare?

1-800-509-0183

1. About Your Account.
2. Contact Us.

What’s the number for Lakeview?

Contact Lakeview – Customer Service 1-833-685-2580.

How do I make a payment to Lakeview Loan Servicing?

We accept the following payment types:

1. One-Time Online.
2. Monthly AutoPay.
3. Biweekly AutoPay.
4. Phone.
5. Mail.
6. Western Union® Quick Collect®
7. MoneyGram® ExpressPayment®

How do I call LoanCare to make a payment?

An AI Overview is not available for this searchCan’t generate an AI overview right now. Try again later.AI Overview To make a payment to LoanCare by phone, use their Automated Loan Information System by calling the main customer service number at the number provided on their website or in your loan documents. The automated system will guide you through the payment process over the phone using a touch-tone phone.  Steps to Pay by Phone

1. Find the LoanCare Customer Service Number: Check your loan documents or visit the official LoanCare website for the correct phone number. 
2. Call the Number: Dial the customer service number from any touch-tone phone. 
3. Follow the Prompts: The automated system will guide you through a series of menu options. 
4. Select Payment Option: Look for an option to make a payment or manage your loan. 
5. Provide Information: You will need to provide the necessary details to complete your payment, such as your loan account number and payment information. 

AI responses may include mistakes. For financial advice, consult a professional. Learn moreContact Us – LoanCareCustomer Support. Our goal is to provide you access to your loan information 24 hours a day, seven days a week. You may access val…LoanCareLoanCare Support – EverBankForbearance. How can I get information on my payment assistance plan? Register at everbank.myloancare.com and visit the Your Mortg…EverBank(function(){
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What is going on with Lakeview Loan Servicing?

SACRAMENTO – Today, California and 52 state financial regulatory agencies announced a coordinated action against mortgage company Bayview Asset Management LLC, and three of its affiliates, Lakeview Loan Servicing, Community Loan Servicing, and Pingora Holdings (collectively the Bayview Companies), for deficient …