Lacoste customer service phone number — how to find and use it effectively

Overview and context

Lacoste is an international apparel and lifestyle brand founded in 1933 by tennis champion René Lacoste; the company operates retail stores, outlets, and an extensive e-commerce network across more than 120 countries. Customer service is regionally organized — Lacoste maintains national contact centres, branded e‑commerce helpdesks and in‑store support — so there is no single global phone number that covers every question for every market.

Because Lacoste’s support channels are region-specific, the definitive source for the correct customer service phone number is Lacoste’s official website (https://www.lacoste.com). The site uses a country/region selector to route users to localized contact pages that list phone numbers, hours, and language options specific to that market.

How to locate the correct Lacoste phone number (step-by-step)

Step 1 — open the official Lacoste website at https://www.lacoste.com. On desktop the country/region selector is typically in the footer or the top-right corner; on mobile it is usually in the menu. Selecting your country ensures you see the contact phone number, local operating hours and return policy for your market.

Step 2 — after selecting the country, go to the site’s Help, Contact Us or Customer Service page. Those pages commonly include: a dedicated phone number for consumer enquiries, an email/contact form link, live chat (where available), the returns address for online orders, and instructions for in-store vs online order support.

What Lacoste phone support typically handles

Phone support is used mainly for time‑sensitive or complex issues: order status and tracking, payment disputes, expedited returns, product authenticity confirmations, warranty/repair advice, and store or outlet location help. For e‑commerce orders you should have your order number (example format: 6–8 digits), purchase date and payment method on hand to speed resolution.

Legal guarantees and warranty coverage vary by jurisdiction. For example, purchases made in the European Union are protected by a statutory 2‑year conformity guarantee for faulty goods under EU law (applicable since the Consumer Rights Directive implementations that modernized consumer protections in the 2010s). In other countries, manufacturer warranties and retailer return windows differ, so phone agents will ask for proof of purchase and product details.

What to prepare before you call (packed checklist)

• Order details: order number, date of purchase, price paid (e.g., $79.50), and the email used at checkout.
• Product information: SKU or style code (usually printed on tags), size, colour, and clear photos of the item and any defect or damage.
• Payment and shipping: last four digits of card used, PayPal transaction ID (if applicable), and shipping/tracking number (carrier and tracking ID).
• Location and language: the country you selected on the Lacoste site and preferred language for support; note that staffing differs by region.
• Desired outcome: exchange, refund, repair, or escalation — having this clear reduces back-and-forth.

Alternative contact channels and escalation

If phone lines are busy or unavailable in your region, Lacoste offers alternative channels. The Contact Us page on the localized Lacoste site usually provides an online form, email routing, and — in many countries — a live chat widget. Social channels (official Lacoste accounts on Instagram, Facebook or X/Twitter) can be used for general enquiries but are less reliable for order‑specific issues because agents will typically redirect you to secure channels.

For unresolved or complex cases request an escalation identifier or the name/ID of the agent handling your case. Keep timestamps of calls and reference numbers. If you purchased from a third‑party retailer (department store or marketplace), customer service duties may be split — phone agents will clarify whether Lacoste or the seller handles refunds and returns.

Practical tips, timing and seasonal expectations

Expect longer wait times during peak retail periods (Black Friday, end‑of‑season sales, and December holidays). Typical best practice is to call early in the morning local time (opening hour) or late afternoon outside lunch windows. If you don’t get through, use the contact form and attach supporting documents — e‑mail trails create a written record that helps in escalations.

If you would like the exact customer service phone number for a particular country (for example United States, United Kingdom, Canada, France, Germany, Australia, etc.), tell me the country and I will look up the current local phone number and hours for you. Phone numbers and schedules change over time, so I will retrieve the most recent published contact details from Lacoste’s official regional pages when you specify the market.

Where can I return my Lacoste order?

Yes, it is possible to return products purchased from the lacoste online shop to a lacoste boutique or a department store.

How do I contact Lacoste customer service?

What are customer support channels for Lacoste?

1. Email: [email protected].
2. Phone: 800-452-2678.

Who owns Lacoste USA?

Maus Frères SA (French for “Maus Brothers”) is a Swiss holding company founded in 1892 by Ernest and Henri Maus. The company most notably owns the Manor department store and Lacoste.

Does Lacoste give refunds?

Only online orders are eligible for refunds.
All returns are free of charge upon doing the online return declaration from the shipping confirmation or from your Lacoste online account.

Where is Lacoste headquarters in the US?

About us. LACOSTE USA, INC is a consumer goods company based out of 551 MADISON AVE, New York, New York, United States.

Does Lacoste refund lost packages?

We inform you that in the event of an unqualified missing item, Lacoste cannot be held responsible and we cannot guarantee a refund.