Kuvings Customer Service — Professional Guide for Owners and Prospective Buyers

Overview and What to Expect

Kuvings is an international manufacturer of slow juicers and kitchen appliances sold through regional subsidiaries and authorized dealers. Typical retail prices in 2024 range from about $249 for entry-level vertical masticating models to $699 for top-end “Whole Slow Juicer” and Chef Edition units; warranty coverage, parts availability and service channels vary by region and point of sale.

When you contact Kuvings customer service you should expect a two-stage interaction: an initial triage (diagnosis by phone/email) followed by either a parts shipment or an authorized-repair instruction. Initial responses are commonly provided within 24–48 hours on business days; parts shipments or repair-authorizations most frequently complete within 3–14 business days depending on stock and shipping distance.

Warranty, Registration and Documentation

Many Kuvings models are sold with a manufacturer’s warranty that typically covers the motor for an extended period (often 5–10 years depending on region and model) and covers other components for 1–3 years. Always verify the exact terms printed on your invoice or the model’s warranty card—warranty periods and terms are legally set by your regional subsidiary or the retailer you purchased from.

Register your product within 14–30 days of purchase when required by the warranty terms. For registration and up-to-date warranty documentation, use the official site for your region (global portal: https://www.kuvings.com; North America: https://www.kuvingsusa.com). Keep a scanned copy of your receipt, the serial number (on the base of the unit), and photos of the product box and barcode—these are commonly requested during claims.

Contact Channels and Response Expectations

Primary contact methods are email ticketing and phone support through regional offices or the retailer. Email allows for attaching photos and videos; phone support speeds diagnosis for simple issues. Expect initial email confirmations within 24 hours and substantive replies in 48–72 hours. If you need real-time assistance, call your regional service line listed on the regional website—business hours are typically Mon–Fri 9:00–17:00 local time.

For international buyers, use the country selector at Kuvings’ global site to reach the correct support desk; using the wrong regional office often delays responses by 5–10 business days due to warranty jurisdiction and shipping constraints. If your model was purchased from an authorised dealer (recommended), open any claim through that dealer first—retailers often expedite repairs or exchanges faster than direct manufacturer routes.

Troubleshooting — Quick Steps Before You Call

About 60–70% of reported issues are resolved by end users with simple checks: ensure the safety interlocks are seated, the pulp container and juicing bowl are correctly aligned, the motor base is clean and dry, and the power cord and outlet function. Use a multimeter to check outlet voltage if a unit will not power on—voltage should be within ±5% of local nominal (120 V in US, 230 V in EU).

If the unit hums without spinning, inspect the auger and strainer for lodged fibrous material (common with celery or kale). Document noise with a short video (10–30 seconds) showing the symptom; manufacturers and service centers prefer visual evidence for faster diagnosis and parts ordering.

Parts, Repairs and Typical Costs

Common replacement parts include the juicing strainer ($25–$60), auger ($20–$50), gasket or sealing ring ($5–$15), and feed chute/cover assemblies ($30–$90). More complex repairs—control board or motor replacement—can range from $120 to $450 depending on labor, electronics and motor size. These are approximate retail service prices in North America as of 2024; local labor rates and shipping fees will alter final costs.

If your unit is out of warranty, ask for a written repair estimate before authorization. Insist that repaired units receive a minimum 90-day service warranty on labor and replaced parts—authorized service centers commonly provide this and it prevents repeated small claims.

Authorized Service Centers, Returns and Replacements

Use only authorized repair centers for warranty work—unauthorized repairs can void manufacturer warranties. You can locate authorized centers via the regional support pages on Kuvings’ websites; dealers often list certified service partners and drop-off addresses. For returns, most retailers enforce a 30-day return policy for unopened products and a different policy for used/assembled units—always confirm the retail return window before purchase.

If your unit is dead-on-arrival (DOA) within the first 7–14 days, many authorized dealers will replace the unit rather than repair it; retain original packaging to improve chances of an exchange rather than a repair. For shipments to manufacturer service, ask for a Return Authorization (RA) number and the exact shipping address—shipments without RA numbers are commonly delayed or refused.

How to Prepare When You Call Support

• Have these items ready: exact model name and serial number, purchase date and retailer name, scanned proof of purchase (receipt/invoice), 3–5 photos of the unit (front, base, serial sticker, damaged area), and a 10–30 second video showing the symptom.
• Provide troubleshooting steps you have already attempted (e.g., checked interlocks, cleaned strainer, tested outlet voltage) and note any error codes or unusual smells; this saves technician time and reduces escalation cycles.

Final Recommendations

Log every interaction: date, time, agent name, ticket/reference number, and promised resolution timeframe. If escalation becomes necessary, request a supervisor and reference the ticket number—escalations typically reduce total resolution time from weeks to days. For major repairs or replacements above $200, request a written quote and a minimum 90-day workmanship warranty.

For the most accurate regional contact details, current warranty terms, and model-specific service bulletins, always consult your regional Kuvings website: https://www.kuvings.com and the country-specific pages linked from that hub. Proper documentation, clear photos/videos and using authorized channels are the fastest path to a reliable outcome.

Is Kuvings a US company?

Kuvings is a global kitchen appliance brand operated by NUC Electronics Co., Ltd., headquartered in South Korea. The company has been selling its signature Whole Slow Juicers in over 90 countries worldwide, with branch offices in the USA, Germany, Japan, and China.

Why is my Kuvings juicer not working?

What do I do if the motor does not work – Kuvings. Ensure the plug is plugged in by the power socket at the wall and switched on. Check the bottom of the drum lid to ensure the magnet is still in tact and has not fallen out. Ensure juicing screw is pushed down all the way.

Is Kuvings a Chinese company?

Kuvings is a combination of
NUC Electronics Co., Ltd. is a representative global manufacturer of premium kitchen appliances in Korea. Established in 1978, it introduced products based on a number of original technologies such as green juicer, crusher blender, fermenter, juicer, high-speed blender, and vacuum blender.

How do I contact Kuvings USA?

Call us: (888) 682-5559

1. Sale.
2. Shop. Whole Slow Juicer. REVO830. PROFESSIONAL VACUUM BLENDER.
3. New to Juicing?

How do I contact Nama juicer customer service?

Contact Nama customer service at support or 1-833-253-6262 for further assistance and instruction. For faster service, please complete the warranty form (also available at namawell.com/contact, click on email us and select warranty).

What is the warranty on Kuvings juicer?

What is the warranty on the juicer. a standard 10 year warranty. The Kuvings commercial juicer (CS600 CHEF) comes with a standard 2 year warranty on all juicing parts (excluding the strainers). The motor is covered by a standard 10 year warranty.