Ksubi customer service number — how to contact Ksubi quickly and effectively

Does Ksubi publish a customer service phone number?

As of 2025 Ksubi, the Australian denim and streetwear brand (founded 1999), does not consistently publish a single global customer service phone number on its public website. The brand operates regionally through online retail, authorized stockists and a small number of flagship stores; direct phone support is often handled case-by-case via the website contact form, an email channel, or in-store staff. For the most current contact route always check the brand site: https://www.ksubi.com and the footer “Contact” or “Customer Care” page on your regional storefront.

Typical Ksubi response times reported by customers are 24–72 business hours for email/form submissions and the brand recommends using order confirmation emails for the fastest route (the confirmation will normally include a reference number and the correct region-specific support link). If you need immediate assistance and cannot wait 2–3 days, the fastest practical alternatives are the retailer you bought from or the social media DM channels listed below.

How to find a phone number or get immediate help

Start with the order confirmation you received by email: it contains the exact support route, order number and sometimes a regional phone number (if the purchase was made through a local Ksubi store or a regional subdomain like ksubi.com/au). If you ordered via a marketplace or third-party retailer (Farfetch, SSENSE, MatchesFashion, Revolve, etc.), contact that retailer’s customer service phone number — they are contractually responsible for returns, exchanges and many shipping issues.

If there is no phone number on the confirmation, try these prioritized steps (useful and proven):

• Use Ksubi’s website contact form at https://www.ksubi.com › Contact — include order number, full name, SKU and photos. Expect 24–72 hours response.
• Direct message Ksubi on Instagram (@ksubi) or Facebook (facebook.com/ksubi) — many brands triage urgent queries via social DMs and can escalate faster, particularly for shipping or missing-parcel issues.
• If you need a faster commercial resolution (refund, charge dispute), call the retailer’s phone line shown on your purchase receipt; use your card issuer’s phone line as a last resort for unauthorized charges (chargeback windows typically 60–120 days depending on the card network).

Contacting through authorized retailers and store locations

Ksubi sells through its own site and via authorized multi-brand retailers; these retailers maintain published customer service phone numbers and returns addresses. Examples of authorized channels include SSENSE, Farfetch, MatchesFashion, Mytheresa and regional premium department stores. The retailer is your primary phone-contact for order fulfillment issues if you purchased through them — they can process returns and issue refunds on your behalf quicker than the brand in many cases.

For in-person or store-specific issues, check the store locator on https://www.ksubi.com or retailer sites for exact street addresses, opening hours and local telephone numbers. Flagship store hours are typically Monday–Saturday 10:00–18:00 local time; always confirm on the store’s profile. If you require a physical return, retailers will list their returns address and any pre-paid labels in the returns section of your order portal.

What information to have ready before calling or messaging support

Before you call, have the following pieces of information available — these reduce resolution time dramatically and let any agent act within their first response. Prepare this in a single short email or text to paste into a chat for speed:

• Order number (example format: #KSB-1234567), purchase date (DD/MM/YYYY), item SKU and size; payment method (last 4 digits of card).
• Photos: clear images of the product, label, barcode and any defect. Include screenshots of the website price or product page if disputing price, and the shipment tracking number if asking about delivery.
• Desired outcome: refund, exchange, repair or credit note. State a reasonable timeframe you need (e.g., “refund within 7–10 business days”).

Common issues, expected resolution times and escalation

Common customer queries include sizing returns (40–45% of inquiries in fashion e-commerce), missing parcels, customs delays and defective-item claims. For non-defective returns, most brands and retailers operate 14–30 day return windows; Ksubi and its retailers will state the exact window in the product page and order confirmation. For defective items, escalate immediately with photos; brands typically respond faster for clear manufacturing faults and may offer repair within 7–14 business days or replacement depending on stock availability.

If you do not receive a satisfactory reply within the brand’s stated response time (commonly 72 hours), escalate to the retailer or use the social-channel escalation route. In jurisdictions with statutory consumer protections you can also cite your local rights: EU and UK provide a 14-day cancellation right for online purchases (EU/UK distance selling regulations), while Australian Consumer Law provides guarantees for major failures — always keep documentation and timestamps.

Practical phone script and final tips

Use a concise, factual script when you call or DM: “Hello, my name is [Full Name], order #xxxxxx placed on [date]. I received item [SKU], size [size]. There is a [describe issue]. I have attached photos. I would like [refund/exchange/repair] and expected resolution within [7–10] business days. Can you confirm the next steps and a reference number?” This makes it easy for the agent to escalate or authorise a return label immediately.

Final practicalities: keep emails and chat transcripts, take timestamps of phone calls, and if an agent provides a reference number, write it down. For any disputed charge, keep transaction receipts and initiate a formal complaint through the retailer or your payment provider within the card network’s timeframe (usually 60–120 days). For the most accurate, up-to-date contact details start at https://www.ksubi.com and use the order confirmation you received at the time of purchase.