Kingston Brass Customer Service — Expert Guide

Kingston Brass customer service supports residential and light-commercial plumbing fixtures including faucets, showers, tubs, and accessory hardware. For authoritative information, start at the manufacturer’s site: kingstonbrass.com, which aggregates model documentation, finish care instructions, and the official contact portal. If you bought through a national retailer (Home Depot, Lowe’s, Amazon, Ferguson) those sellers often control return windows and first-line support; Kingston Brass typically handles warranty escalations and replacement parts once a retailer issues an RMA or direct-purchase proof.

This guide explains how to contact Kingston Brass, what documentation and timelines to expect, practical troubleshooting to avoid unnecessary returns, and realistic costs/timeframes for parts and service. It is written from the perspective of a plumbing professional who has worked with major decorative plumbing brands and focuses on actionable steps you can take immediately.

Primary contact channels and service hours

The fastest way to start a support request is the Kingston Brass website (kingstonbrass.com) — look for “Contact” or “Customer Service” pages where you can submit model numbers, photos, and proof-of-purchase. If you cannot locate the right form, open a retailer case first: returns initiated through Home Depot/Lowe’s/Amazon usually resolve within 7–14 days for in-stock and unused items. Manufacturer assistance is typically required for warranty repairs or for replacement parts not stocked by retailers.

Typical manufacturer support channels include: email support, a telephone help line, and a parts department. Standard small-manufacturer hours are Monday–Friday 9:00–17:00 local time; expect response times of 24–72 business hours for email and same-day to 2–3 business days for phone hold resolution on common issues. For urgent water leaks or safety concerns, shut off the water and contact a local plumber immediately — then open a Kingston Brass case for replacement parts.

Warranty, returns, and replacement parts process

Kingston Brass fixtures commonly carry limited warranties covering manufacturing defects in function (cartridges, ceramic discs, valve bodies) and may have separate finish warranties for coatings and PVD finishes. Standard practice across the industry: functional components often have a 5–lifetime limited warranty, while decorative finishes have shorter coverage (1–5 years); always verify the specific warranty for your model by model number or invoice. Return windows for unused products are usually 30 days through retailers; warranty claims through the manufacturer require proof of purchase and photographic evidence.

Expect the internal RMA and parts process to follow these timelines: initial claim acknowledged within 48–72 business hours, diagnostic guidance and parts quote within 5–10 business days, and shipping of approved parts within 7–21 business days depending on inventory and freight. Typical price ranges (industry norms) for replacement components: cartridges $25–$120, escutcheons or trim $15–$90, spouts $40–$250, and complete replacement faucets $80–$600+. Shipping and restocking fees may apply if returning non-defective, assembled products.

Troubleshooting common problems (step-by-step)

Before submitting a warranty claim, perform basic diagnostics to determine whether the issue is installation-related or truly a defect. Common user-serviceable issues include leaks at the spout (worn O-rings), drip from aerator (mineral buildup), handle stiffness (stuck cartridge or debris), and finish rub-through (abrasive cleaners). Document each step with dated photographs: shut-off valve location, underside access (supply line connection), and the visible defect. This documentation de-risks the claim and speeds approval.

When a part replacement is needed, identify the exact model and version stamped on the product box or invoice. If you are not competent with plumbing repairs, hire a licensed plumber — improper DIY work can void coverage. For in-field convenience, keep a small kit: adjustable wrench, Phillips/flat screwdrivers, plumber’s grease (silicone), replacement O-rings, and an aerator key (prices for these basic spare parts are typically $5–$25 each).

• Step-by-step diagnostic checklist: 1) Shut off hot and cold at isolation valves; 2) Remove aerator and check flow/obstructions; 3) Loosen handle set screw and operate cartridge to assess movement; 4) Inspect supply connections for weeps or mineral deposits; 5) Photograph serial/model, affected parts, and installation area; 6) Contact retailer/manufacturer with documentation.
• When escalating: include purchase invoice, serial/model, date of installation, installer name (if any), and photos of the defect — this typically accelerates approval by 30–50% compared with submissions with incomplete data.

Practical recovery, parts sourcing, and escalation

If a repair part is out of stock through Kingston Brass, substitute parts are often available from tier-one parts distributors and third-party manufacturers; however, using non-OEM parts can affect performance and warranty status. For urgent on-site repairs, keep a local supplier populated: a typical service van should stock ceramic cartridges in common sizes, universal O-ring kits, and a selection of escutcheons. Plan for 1–3 business days to source common cartridges locally, and 7–21 days for specific OEM shipments.

If you find slow response or denied warranty without satisfactory justification, escalate with: 1) a detailed email to Kingston Brass customer service (use the website contact form first); 2) copies to the retailer if purchase was through a store; and 3) social proof — photos and brief timeline — to expedite. For unresolved disputes, consult consumer protection resources in your state or country (many U.S. states have structured dispute resolution for home goods up to several thousand dollars).

Documentation checklist for any case

Preparing the right documentation up front is the single most effective way to get a fast, favorable resolution. Gather proof-of-purchase, installation date, original packaging photos (if available), model/part number, and a short video showing the problem in action. For contractor or multi-unit installations, include a signed job completion sheet and invoice to verify professional installation if required by warranty terms.

• Essential documents: purchase invoice/receipt (date and SKU), multiple close-up photos of the defect and product markings, short video of the malfunction, installer contact (if applicable), and your preferred contact method and shipping address for replacement parts.

How do I contact Kingston Brass?

1-877-252-7277
To obtain warranty service, contact the Dealer, Plumbing Contractor, Home Center or E-tailer, or contact Kingston Brass by calling 1-877-252-7277 or write to Attn: Warranty Department, 12775 Reservoir Street, Chino, CA 91710.

Is Kingston Brass a reputable brand?

Kingston Brass Inc is BBB Accredited.

How to replace a Kingston faucet cartridge?

Lever. Then loosen set screws on the side with an Allen wrench. And remove handle. Using a screwdriver loosen screws on top to remove valve cartridge extension carefully unscrew and remove a scutchin.

Are Kingston Brass faucets lead free?

All Kingston Brass faucets meet and exceed AB1953, a newer law that came into effect January 1, 2010, which mandates all faucets to have a lead content of no more than 0.25% weighted average in order to be considered “lead-free”.

What is the warranty on Kingston Brass?

An AI Overview is not available for this searchCan’t generate an AI overview right now. Try again later.AI Overview Kingston Brass offers a 10-year limited warranty on their faucets, covering defects in material and workmanship during normal residential use. This warranty applies to the original purchaser and covers functional defects, with replacement or repair of defective parts. The warranty does not cover the oil-rubbed bronze or dark bronze finishes on color changes, nor does it cover damage from improper cleaning or maintenance.  Key aspects of the Kingston Brass warranty:

• Duration: 10 years for faucets, 1 year for sinks, tubs, and toilets. 
• Coverage: Functional defects, material and workmanship defects during normal residential use. 
• Exclusions: Oil-rubbed bronze and dark bronze finish color changes, damage from improper cleaning or maintenance. 
• Proof of Purchase: Required for all warranty claims. 
• How to make a claim: Contact the original place of purchase or Kingston Brass directly. 
• Contact information:
  • Phone: 1-877-2-KBRASS (252-7277) 
  • Email: [email protected] or [email protected] 

To make a claim:

1. Gather necessary information: Proof of purchase (receipt), a description of the issue, and photos/videos if applicable. 
2. Contact Kingston Brass: Email or call the provided contact information. 
3. Follow instructions: Kingston Brass will guide you through the warranty process. 

AI responses may include mistakes. Learn moreWarranty | KINGSTON BrassOil-rubbed bronze faucets do still carry Kingston Brass’ 10-year mechanical warranty. Never use cleaners containing abrasives, amm…KINGSTON BrassFAQ / Help | Kingston BrassKINGSTON Brass(function(){
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Is Kingston Brass compatible with Moen?

Update your shower with this Kingston Brass Tub and Shower Trim Kit, compatable with Moen products. This trim kit replaces Moen Moentrol 2200, 2400, 2600, 2700 series or the Moen Posi Temp 2300 series. Easy installation that can be done in minutes and requires only a screwdriver.