Kimble Trash Customer Service — Professional, Practical Guide

Overview of Kimble trash customer service

Kimble (the Kimble Companies / Kimble Recycling & Disposal) is a regional integrated waste and recycling provider that serves residential and commercial customers with collection, roll-off, transfer and recycling services. From a customer-service perspective the operation mirrors national best practices: centralized billing, fleet dispatch, online account management and local route supervisors. Expect three core customer-service functions: troubleshooting same‑day pickup issues, billing and contract administration, and commercial/dumpster account management.

When dealing with Kimble or any comparable private hauler, understand the service units and cadence up front: standard residential service is typically weekly for trash and either weekly or biweekly for recycling; commercial schedules vary from daily to once a week depending on volume. Contracts commonly require a minimum term (often 12 months) and a 30‑day notice for cancellation; these are important when disputing mid‑term charges or requesting service changes.

How to contact customer service and what to expect

Primary contact channels are (1) phone support listed on your invoice, (2) the carrier’s public website and online account portal, and (3) local service centers or municipal customer-relations desks when the hauler is contracted by a city. Typical business hours are Monday–Friday, 8:00 a.m.–5:00 p.m.; emergency or after‑hours pickup coordination may be available for spills, fires or other immediate safety concerns. Hold times during peak months (spring cleanup, leaf season, post-holiday) commonly increase from 3–5 minutes to 10–20 minutes.

When you call, be ready to provide: account number, service address, cart/bin serial number (stamped on the side), date of missed service or incident, and photos if a physical problem exists. For initial outreach, expect an intake record and a resolution target: simple billing questions can be resolved in one call; missed pickup or repair requests often receive a same‑day or next‑business‑day dispatch; formal billing disputes typically have a 7–30 day investigation window.

Practical call and email scripts

Use concise, factual language when you contact support. Example phone opener: “Hello, my name is [Full Name], account [Account Number], service address [Address]. My trash was missed on [Date]. I have photos and the cart number [XXXX]. Can you confirm dispatch time for a make‑up pickup and create a service request number?” For email: include subject line “Missed Pickup — Account [Account #] — [Service Address]” and attach timestamped photos to speed triage.

Insist on a reference number for any request and a clear time window. If the agent commits to a specific resolution time (e.g., “a crew will arrive within 24 business hours”), note the agent’s name and time. These discrete data points (agent, time stamp, reference number) materially improve escalation outcomes if the initial response is inadequate.

Common problems and evidence to collect

Frequent customer‑service issues include missed pickups, damaged or stolen carts, incorrect charges, contamination of recycling bins and delayed roll‑off swaps. For each issue category collect specific evidence: for missed pickups, take a photo of the bin at the curb with a visible timestamp (phone metadata); for damaged carts, photograph the serial number, the damage and any identifying marks; for billing questions, retain invoices, bank statements and any prior correspondence. Accurate evidence reduces average resolution time from weeks to days.

Resolution expectations: most haulers will reschedule missed residential collections within 24–48 business hours and replace damaged carts within 7–14 days. For commercial accounts with dumpsters, same‑day or next‑business‑day service is common for blockages or safety risks; non‑emergency dumpster cleanouts or extra pickups may incur fees ranging roughly $50–$150 per instance depending on local market rates and access complexity.

Billing, pricing ranges and contract terms

Residential pricing for private haulers like Kimble varies widely by region. Typical ranges in the U.S. (2020–2024 marketplace) are $15–$60 per month for a single weekly trash cart and $5–$25 extra monthly for curbside recycling, depending on city, cart size and local disposal fees. Commercial dumpster pricing is volume‑ and frequency‑driven: expect $200–$1,200+ per month for dumpsters (2–8 yard) on recurring service, with one‑time roll‑off rentals commonly $300–$900 per load plus disposal tonnage fees (often $40–$120 per ton). Always request a written rate sheet and confirm disposal/tonnage surcharges in the contract.

Contracts frequently include: automatic annual CPI or fixed percentage increases (look for language like “rates adjusted annually by up to X%”), a minimum service term (commonly 12 months), and a 30‑day termination clause. If disputing a charge, file in writing within 30 days and escalate if needed. Keep copies of all notices sent or received to document compliance with contract cancellation or dispute timelines.

• Essential documents to have before contacting customer service: recent invoice(s), account number, service address, photos with timestamps, cart/dumpster serial number, and a concise chronology of events (dates/times/actions taken).
• Escalation contacts and resources: first‑level phone/email on your bill; local route supervisor (ask CSR for name and direct line); corporate customer relations (web portal contact form); municipal solid‑waste office if service is contracted through your city; Better Business Bureau (bbb.org) and your state attorney general’s consumer protection division for unresolved disputes.

Escalation process, regulatory options and best practices

If initial customer‑service interactions fail, escalate methodically: 1) ask for a supervisor and provide your evidence and the service request number, 2) follow up in writing via the company’s website portal or certified mail, 3) copy your municipal contract administrator if the hauler is the city’s vendor, and 4) file a complaint with the BBB or state consumer protection office if unresolved after 30 days. In many states, public utilities or commerce commissions do not regulate private haulers, so municipal contacts and consumer protection agencies are often the most effective oversight channels.

Best practices that reduce friction: schedule service changes at least 14–30 days in advance; photograph unusual pickup blockages (parked cars, snow/ice) and notify customer service immediately; maintain an online account for paperless billing and faster dispute tracking; and review contracts annually for rate changes. These steps convert ambiguous complaints into discrete, actionable tickets and shorten time to resolution.

Who is the CEO of Kimble Company?

Keith Kimble is the president and CEO of Kimble Companies.

Can I put an old garbage disposal in the trash?

Since garbage disposals are mostly metal, it is better to think salvage rather than the landfill. This process recycles a variety of items including copper, aluminum, steel and more. Find out where to take your old disposer check with Earth911 and check under “metals” for your local zip code.

What is the phone number for Best Trash Customer Service?

(281) 313-2378
Please contact our office at (281) 313-2378 or email [email protected].

Does Kimble pick up yard waste?

Yard waste details depend on where you live. Fill out a contact form to inquire about yard waste service in your area. You may also call our customer service team at 800-201-0005 to speak with a customer service representative who can assist you. Glad we could be helpful.

How do I contact waste management customer service?

General Customer Service Phone Numbers
Here are some commonly used Waste Management phone numbers: General Customer Service: 1-866-909-4458. Residential Services: 1-800-774-0222. Commercial Services: 1-800-796-9696.

How much do you pay for trash per month?

Most trash collection services charge customers on a monthly basis although some charge on a quarterly basis. Regardless of how you are billed, expect to pay anywhere from $20 per month to $80 depending primarily on where you live.