KeepCalling customer service — expert, practical guide

Official contact channels and how to verify them

The definitive first step is to use KeepCalling’s official channels listed on their website: https://www.keepcalling.com. Do not rely on search-engine snippets or third-party sites for support phone numbers or email addresses; go to the “Contact”, “Support” or “Access Numbers” page inside the official domain. The web control panel and mobile app also contain in‑account links to support and will route you to the right regional telephone access numbers for callback or direct callback options.

When you open a ticket or take a call, verify the agent by asking for the support ticket ID, agent name and the internal case reference. Legitimate responses will include a ticket number (often 6–12 alphanumeric characters). If an email is received, confirm it originates from an @keepcalling.com domain. If anything looks different (generic Gmail, suspicious links, requests for full card numbers), pause and report potential fraud to your card issuer and to KeepCalling via the website contact form.

What to prepare before contacting support

• Account identifier: KeepCalling account email and the account number shown in your dashboard (typically 6–12 characters).
• Exact transaction details: date/time (use UTC if possible), charged amount (e.g., $12.50), last 4 digits of the payment card, and the payment method (Visa/Mastercard/PayPal).
• Call problem specifics: destination number with country code (+country), time of the failed or poor-quality call, duration, and any in-app call ID or error code shown.
• Device and app data: device model (e.g., iPhone 12), OS version (e.g., iOS 17.4 / Android 14), app version number from the app store, and IMEI or device ID if applicable.
• Network diagnostics: current upload/download speeds (measured by speedtest.net), measured ping in ms, Wi‑Fi vs cellular, and whether you used VPN or data saver modes.
• Attachments: screenshots, billing statements, recording timestamp (if you recorded the issue) and any email receipts or SMS confirmations.

Troubleshooting the most common problems — step-by-step

Call quality issues are most frequently network related. Before contacting support, test your internet speed: keep a minimum of 0.5–1.0 Mbps upload/download for acceptable narrowband VoIP, aim for <150 ms latency and jitter <30 ms. Switch from cellular to a stable Wi‑Fi network or vice versa, disable VPNs, close background apps and retry. If problems persist, perform a speedtest and save the results to attach to your ticket.

For billing and top-up failures, confirm the card expiry, CVV, and billing address match the issuing bank’s records. If a top-up attempt shows “pending” in the app or the card was charged but credit didn’t post, capture the transaction ID shown by your card issuer or PayPal — this accelerates reconciliation. Typical resolution for posting errors can be 24–72 hours once you provide the transaction ID and timestamp.

Account access or authentication failures: if you cannot log in, use the “forgot password” flow in-app or via the web portal. If two-factor authentication (2FA) codes are not arriving, check SMS forwarding rules, block lists, and whether your number is a VOIP number (some SMS providers block VOIP). Escalate to support only after attempting password reset and confirming device time is set to automatic (incorrect time leads to TOTP mismatch).

Payments, refunds and realistic timelines

KeepCalling sells prepaid credit and top-ups; refund policies vary by country and payment method. Pragmatically, expect initial support acknowledgement within 24–48 hours. If a refund is approved, most providers post the refund to the original payment method in 5–10 business days; with credit cards the card issuer can take up to 30–90 days to reflect the reversal depending on bank processing. If you need a faster resolution, request a support escalation and ask for a written case number.

Chargebacks are a last resort. Card networks usually allow buyers to file a dispute within 60–120 days of transaction date depending on the issuer. Before filing, document your support ticket, attach receipts and provide call logs: this improves the chance that KeepCalling will issue a prompt refund or correction without a formal dispute.

Escalation path, complaint options and expected response times

• Level 1: Open a support ticket via the in-app Help or the website contact form — request a ticket number; expect initial response within 24–48 hours.
• Level 2: If unresolved, ask for supervisor escalation and provide all documentation. Reasonable internal escalation window is 3–7 business days for complex billing or routing problems.
• External escalation: in the U.S., telecommunication consumer complaints can be lodged with the FCC (https://consumercomplaints.fcc.gov or phone 1‑888‑225‑5322). For merchant disputes, contact your card issuer or PayPal resolution center and cite the transaction ID and opened support ticket.

Operational best practices and account security

Protect your account by using a unique strong password, enabling any available 2FA, and reviewing the “Recent activity” section in the dashboard weekly. Export or save top-up receipts and monthly statements for 12 months; these are the primary evidence used during billing disputes. If you suspect unauthorized usage, change the password immediately, revoke saved payment tokens in your account, and notify support with a timestamped activity log.

For recurring business use, set up monitoring: routinely test a sample call to the top five destination countries you call, record call quality metrics and keep a rolling 90‑day log. This proactive data reduces mean time to resolution (MTTR) if you need to open a ticket — support teams often ask for these exact logs to troubleshoot routing and peering issues.

Summary

Use the official KeepCalling site (https://www.keepcalling.com) and in‑account support first, prepare detailed transaction and diagnostic data, attempt basic network and app troubleshooting, then escalate with documented tickets. Expect initial replies within 24–48 hours and refunds to complete in 5–10 business days once approved; use external regulators (e.g., FCC) or your bank’s dispute process only after internal escalation steps are exhausted.

What is the revenue of KeepCalling?

What is the annual revenue of KeepCalling? The KeepCalling annual revenue was $44.3 million in 2025.

Can I receive calls on Keepcalling?

Can I receive calls on my mobile using your service? You can receive calls on your mobile through the Virtual Number service. The Virtual Number is a number in another country that will be forwarded to your landline or cell phone to receive calls from abroad.

How to contact keep calling?

1. United States, Toll Free. +1 (866) 535 8095.
2. United States, Atlanta. +1 (678) 791 4125.
3. Canada, Toll Free. +1 (866) 999 2932.
4. France, Paris. +33 170618432.
5. United Kingdom, London. +44 2030516925.
6. Australia, Toll Free. +61 1800336538.

How to get unwanted numbers to stop calling?

Go to DoNotCall.gov or call 1-888-382-1222 (TTY: 1-866-290-4236) from the phone you want to register. It’s free. If you register your number at DoNotCall.gov, you’ll get an email with a link you have to click on within 72 hours to complete your registration.

How to call from keepcalling?

We have an app for that as well it’s called Web Call. And you can find it in your account just dial the destination number in international format. And enjoy your calls.

How do I cancel Keepcalling?

You can cancel your monthly plan in your online account. Just log in with your email and password, click the “Change Plan” button displayed next to the monthly plan, and cancel it. Even though the service is canceled, you can still use the remaining minutes until their expiration date.