KARE customer service number — expert guide for locating, calling and resolving issues

Where to find the official KARE customer service number

When you need the KARE customer service number, start only from official sources: the brand’s primary website (for KARE Design that is typically https://www.kare-design.com), the confirmation email you received after purchase, the invoice PDF, or the contact page on the regional online shop you used. Retailer contact details vary by country and by whether you bought from a KARE-owned webstore, a marketplace (Amazon, Wayfair) or a physical franchise/authorized reseller. Always confirm the domain name ends with kare-design.com or the local country variant before using a phone number listed there.

Expect different phone numbers for: (a) general enquiries and order tracking, (b) claims and returns, and (c) B2B/wholesale accounts. If you bought through a marketplace, the marketplace’s customer service is often the first line — marketplace phone numbers and message threads appear on order pages. For region-specific dialling, KARE contacts in Germany will show country code +49, the UK +44, and the USA +1; local numbers often include a city prefix. Avoid numbers found on third‑party “help” sites unless they link to an official page or your order confirmation.

What to prepare before you call

Calling customer service directly speeds resolution if you prepare four key pieces of information: the order number (example formats: 8–12 characters, alphanumeric), the purchase date, the product SKU or item name, and proof of payment (last 4 digits of card or transaction ID). If the issue is damage or missing parts, take timestamped photos of packaging and the product (close-ups of serial plates, labels or defects) and have them ready to send by email or upload to the support portal when requested. For warranties, check whether your purchase is within the statutory warranty period — in the EU this is commonly 24 months for consumer goods — and have the invoice date at hand.

• Essential items to have ready: order number, SKU/product name, purchase date, payment method, photos of damage, shipping tracking number, and your preferred resolution (refund, replacement, repair).
• Optional but helpful: a short chronology of events (3–6 bullet points), names of any previous agents you spoke to, and the exact phrases from policy pages relevant to your case (returns, shipping insurance, warranty).

How to call, what to say, and escalation steps

When you place the call, begin with a concise opening: state your order number, the date, and the outcome you seek. Example script: “Hello — my name is [Name], order [ORDER12345], placed on [YYYY-MM-DD]. I received item [SKU/Name] with visible damage to the corner and would like a replacement or return authorization.” Keep the call focussed: allow the agent to confirm details and offer the next steps. Typical outcomes by phone are immediate return labels (for web orders), scheduled pickup for large furniture, or an instruction to upload photos; note any reference number given and the agent’s name and time of call.

If the first-level agent cannot resolve the issue, request escalation: ask for a supervisor, a claims team, or the returns department email. Good practice is to ask for an expected response timeframe (common targets are 24–72 hours for email, immediate for phone escalations) and to confirm any reference ID in writing. If the company is unresponsive after the stated timeframe, escalate externally — for EU consumers use the Online Dispute Resolution platform (https://ec.europa.eu/consumers/odr/) or your national consumer protection agency; in other jurisdictions, consult local consumer protection or small‑claims processes.

Alternatives to calling and avoiding scams

If you cannot call or prefer documented communications, use the official contact form on the KARE website, the support email address shown on your invoice, or the store’s live chat if available. For urgent logistics (damaged furniture, missing parts), sending photos and a short timeline by email often generates a quicker, verifiable response because you have a message trail. If you bought from a physical KARE outlet, visiting the store with your invoice often resolves product exchanges faster than postal claims; note that returns policies differ between online direct sales and franchise stores — ask before you travel.

Be alert to red flags that indicate fraudulent phone numbers or scammers: pressure to pay a “re-stocking fee” by wire transfer, requests for your full credit card number over the phone (you should only confirm last 4 digits), or numbers that are not listed on the official site or your invoice. When in doubt, call the official corporate switchboard listed on the verified website and ask to be transferred to the customer service desk. If you encounter suspicious behaviour, record dates/times and report it to your card issuer to block potential fraud.

Practical timing, costs and realistic expectations

Expect phone customer service to be staffed during typical retail hours: Monday–Friday 09:00–18:00 local time; extended weekend hours exist for peak seasonal windows (November–December). Response targets: phone interactions are generally immediate; email replies commonly arrive within 24–72 hours. For returns, typical shipping credits or prepaid labels are issued within 3–7 business days after approval; refunds to cards can take an additional 3–14 days depending on the bank.

Costs depend on the issue: small part replacements are often free under warranty; transport for large-item returns may be charged unless the return is due to an error or damage (expect freight handling fees of €50–€250 for bulky furniture if not covered). Always request written confirmation of any fees before authorising a pickup or repair to avoid surprise charges.

Why has my account been frozen?

Banks can freeze your account if they suspect fraud, money laundering, illegal activity or if there’s been a court order.

How often does Kare pay?

On average, Heroes receive payment for their shifts within 7 business days from when a community verifies the shift. However, Heroes who earn 4 or 5 star reviews from communities can receive payment the following business day after that shift is verified.

What is the Kare app for nurses?

KARE is an app that connects passionate CNAs, LVNs/LPNs, and RNs like you with Senior Care and Post-Acute Care communities. Designed to put you back in control of your career, with KARE: You choose when and where you work. Refer friends and get paid every time they work a shift…

Why would Care.com close my account?

An AI Overview is not available for this searchCan’t generate an AI overview right now. Try again later.AI Overview Care.com may close an account for several reasons, including failing to meet eligibility criteria, misrepresenting information, or violating community guidelines. They also reserve the right to close accounts without providing a specific reason.  Here’s a more detailed breakdown: Reasons related to account status and activity:

• Not meeting eligibility criteria: This could include being underage, not residing in a service area, or not being active on the platform.
• Misrepresentation or false information: Providing inaccurate information during registration can lead to account closure.
• Inactivity: Accounts that are not actively used may be closed. 

Reasons related to user conduct:

• Violating Community Guidelines: Care.com’s Community Guidelines outline expected behavior, and violations can lead to account closure. 
• Inappropriate content: Posting or searching for inappropriate content can also result in account termination. 
• Criminal activity or reports: Accusations, arrests, or convictions of certain crimes, or reports of theft, abuse, harassment, or neglect can trigger account closure. 

Other potential reasons:

• Background check issues: If a background check (CareCheck) reveals negative information, or if a background check is not completed or is out of date, the account may be closed. 
• Failure to meet requirements for job posts: Job posts may be closed automatically if they don’t meet certain criteria. 
• Account flagged for review: Care.com’s safety team may evaluate accounts based on various factors and decide to close them. 

Important Considerations:

• Care.com may not always disclose the specific reason for account closure. 
• Users can appeal account closures, but there may be a waiting period before submitting a new appeal. 
• If your account was closed due to background check issues, you would have been notified by Sterling/First Advantage and Care.com’s Safety team. 

AI responses may include mistakes. Learn moreWhy was my account closed by Care.com? – Help CenterApr 7, 2025 — Reasons for account termination The individual does not meet our eligibility criteria (for example, they’re under the a…Help CenterMy account was closed. What do I do next? – Help CenterMay 13, 2025 — Please note, you can only submit one appeal within a 3-month period. Care.com’s Safety Team reviews your appeal and se…Help Center(function(){
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Who owns Kare LLC?

Kelly Larson, BA, MA, LMFT is the Founder and CEO of Kare LLC.

Why has my account been removed from Kare?

If your Reliability Score falls below 9.0 and/or your account presents two cancellations within a 90-day period, your account will be subject to evaluation to determine whether it will remain on the KARE platform or be permanently removed.