JustAnswer customer service phone number — expert guide

Overview: how JustAnswer handles customer support

JustAnswer is primarily an online expert platform (legal, medical, technical, veterinary and other specialties) that routes most customer inquiries through its website and in-platform messaging. Because the service connects paying customers to certified professionals, the company emphasizes recordable digital threads — chat transcripts, expert profiles, and payment records — rather than a single public call center phone line.

As an experienced customer-support consultant who has worked with multi-expert marketplaces since 2015, I recommend treating JustAnswer as a digitally-first support environment: that means your fastest resolutions come from the Help Center, account message threads, and the “Contact Us” options inside your active session. Public, universal phone numbers for consumer inquiries are often not published by JustAnswer; instead, account-level contact and escalation paths are provided inside the site and app.

How to locate official contact channels (phone, chat, email)

Always start at the official domain: https://www.justanswer.com. From any logged-in account, go to your “Help” or “Contact Us” link — typically found in the footer or account menu — and use the “My Questions” or “Support” path to open a ticket tied to the specific transaction. This ensures your conversation is linked to the exact expert, timestamp, and payment authorization, which is essential for refunds or disputes.

If you prefer voice contact, check your account’s support panel for a callback option. Companies like JustAnswer sometimes provide country-specific phone numbers or scheduled callback services for payments, fraud, or urgent medical/legal escalations, but those numbers are shown only after you authenticate. If no phone number appears, use the in-account messaging and request a callback explicitly — support teams will either schedule a call or provide the reason a phone contact is not available.

When a phone number is available and why it matters

On occasion, JustAnswer provides phone support for billing disputes, suspected fraud, or corporate inquiries; in those cases expect the support flow to ask for transaction ID, date/time of session, expert name, and the last four digits of the card used. Having these items ready can reduce resolution time from days to hours. If a phone number is shown in your account, note whether it is a country-specific number (e.g., U.S. toll-free) or a local/international line — international calling costs may apply.

Phone escalations are useful for time-sensitive refunds or chargeback prevention. If you’re contesting a charge, request a supervisor or billing specialist and ask for a written confirmation (email) after the call. That creates a documented trail that your bank or card issuer can consider if you need to file a dispute later.

Step-by-step: how to contact JustAnswer support efficiently

Follow these steps to get the fastest, cleanest resolution. These are optimized for evidence collection and minimizing friction with customer service agents.

• Log in at https://www.justanswer.com and open the question or session in question. Copy the question ID and expert name into your notes.
• Open the Help/Support link from your account footer; choose the category (Billing, Refunds, Technical, Expert Issues) that matches your problem. If a phone callback option appears, request it and provide your preferred callback window (include time zone).
• Prepare and attach supporting materials: screenshots of the chat, invoices, timestamps, and the last four digits of the card used. Submit them through the ticket form or upload attachments in the chat to ensure they become part of the official record.
• If you receive an unsatisfactory resolution via ticket, reply and request escalation — explicitly ask for a “billing supervisor” or “case manager” and request an estimated SLA (service-level agreement) for response, typically 24–72 hours.

What to prepare before contacting support

Being precise and organized cuts average resolution time dramatically. Put these items together before you initiate contact so the agent can act immediately.

• Transaction details: date/time, transaction ID or invoice number, full expert name and specialty, and the exact charge amount (e.g., $39.95 on 2025-01-12).
• Evidence: screenshots of the chat, video or photos if relevant (medical images, vehicle VIN, product serial), and any third-party correspondence. If you were promised a refund or credit, save that message or confirmation code.
• Preferred outcome: state whether you want a partial refund, full refund, credit toward future services, re-assignment to a different expert, or a formal apology and corrective action. Clear objectives speed decisions.

Refunds, chargebacks, and escalation paths

JustAnswer’s refund and cancellation practices are governed by its Terms of Service and vary depending on whether you purchased a subscription or paid per-question. Typical timeframes for initial responses are 24–72 hours, but escalation can extend that window. If you believe you were charged in error, open a billing ticket and request a written timeline for the refund review.

If the platform’s resolution is unsatisfactory, document all communications and contact your card issuer to initiate a chargeback within the card network’s rules (usually 60–120 days depending on issuer). Use the ticket number and written responses from JustAnswer as evidence. Reserve chargebacks as a last resort after attempting internal escalation and a supervisor review.

Practical sample scripts and last-resort actions

Here are two concise scripts you can paste into a support ticket or read during a phone callback: 1) Initial support: “My question ID is [ID]. I was charged [amount] on [date] for an answer from [expert name]. I have attached the transcript and would like a review for accuracy and a possible refund. Please confirm receipt and provide an estimated SLA.” 2) Escalation for refund: “I have attached all evidence and request escalation to a billing supervisor. My preferred resolution is a full refund to card ending XXXX. Please confirm in writing within 48 hours.”

If you still cannot resolve the issue after escalation, consider filing a complaint with your country’s consumer protection agency (U.S.: FTC/CFPB) or using dispute resolution services. Keep every email, chat transcript, and attachment labeled and dated — that creates the durable evidence needed for regulators or card-issuer disputes.