Juice Plus+ customer service phone number — expert guide

Where to find the official customer service phone number

The single most reliable source for the current Juice Plus+ customer service phone number is the company’s official Contact page at https://www.juiceplus.com/contact. Corporate phone numbers and regional support lines change periodically, so verifying the number on the site before you call prevents wasted time. As an example reference, the U.S. toll‑free number listed on the company site in mid‑2024 was 1‑800‑261‑7110; always confirm that number on the web page for your country or region before dialing.

Juice Plus+ operates through a combination of corporate support and independent distributors (also called representatives). That means some service queries — order adjustments, product education, and program support — can be resolved more quickly through your local distributor, while account, billing, and technical issues often require the corporate customer service team. Use the Contact page to switch between corporate and distributor contact options and to locate regional phone numbers, hours, and local addresses.

Hours, expectations and prep before calling

Typical corporate call center hours for U.S. support are Monday–Friday, generally within business hours for Central or Eastern Time zones (for example, 8:00 AM–5:00 PM CT), but hours vary by country and season. Call volumes spike around promotional launches, month‑end billing cycles, and the end-of-year holiday periods; expect longer hold times on those days. Average call center metrics for consumer nutrition brands are often 3–7 minutes in queue during normal periods and 10–20 minutes during peaks — plan accordingly.

To get fast, accurate help on the first call, gather specific information before you dial: order number, account (distributor) ID, last four of the payment card, product SKU(s) or product names (for example, Orchard, Garden, Vineyard blends; Complete protein; Omega vs. Omega‑3). If your issue is health-related, have product batch codes and the date you started taking the product available — customer service will often ask for those details when investigating quality or adverse reaction reports.

What to prepare: a practical checklist

Preparing the right documentation speeds resolution and reduces transfers between departments. The list below focuses on the items corporate support teams typically require for orders, returns, billing disputes and technical account changes.

• Order number(s) and purchase date(s) — found on your order confirmation email; required for refunds and shipment tracing.
• Account/distributor ID or customer email — used to pull order history and subscription settings.
• Last four digits of the payment method and billing ZIP — required for identity verification and charge disputes.
• Product names, SKUs or lot/batch codes — necessary for product‑quality inquiries or adverse event reporting.
• A concise summary of the issue and the outcome you want (refund, replacement, cancellation, technical fix) to keep the call focused.

How corporate customer service typically handles common requests

For billing and subscription management, corporate customer service generally has the authority to pause or cancel recurring AutoShip orders, process refunds under the company satisfaction policy, and update payment methods. Expect them to verify account ownership before making changes; common verification includes confirming shipping address, last order date, and recent order amounts. If a purchase was made through an independent distributor, the distributor may be able to process exchanges or refunds directly for small administrative matters.

Shipping issues — delayed packages, missing items, or incorrect SKUs — will typically trigger a trace with the carrier and, if confirmed lost, a replacement or refund. Typical resolution windows for lost shipments are 5–10 business days for a trace, with replacement shipping initiated once the carrier confirms loss. Keep your shipping tracking number handy to speed the investigation.

Step‑by‑step cancellation and refund actions

When you need to cancel an order or request a refund, follow a clear sequence to minimize delays. The second list below outlines an efficient process that customer service teams prefer; following it reduces escalations and rework.

• Locate your order confirmation and note order number, date, and payment method. Check the product return policy posted on the site (often a 30‑day satisfaction window for many nutrition brands; verify current policy on JuicePlus.com).
• Call the corporate number (or your distributor) with the order number and verification details ready. State specifically “I’d like to cancel order #XXXX and request a refund” or “I want to cancel my AutoShip subscription.”
• Ask for an expected timeline and a confirmation email or reference number for the cancellation/refund. If a refund is issued, note the amount, refund method (card reversal or account credit), and the expected posting time (commonly 5–10 business days for card refunds).

Alternative contact channels and escalation

If phone wait times are long, use the online Contact form on JuicePlus.com/contact or the member portal to open a ticket; ticketed requests create an audit trail and often produce faster written confirmations. Some regions also offer live chat on the site during business hours and in‑portal messaging for account holders. For distributors, reach out directly to their business phone or email — many issues related to program enrollment or personal business records will be faster resolved by your distributor.

If you need to escalate — unresolved billing disputes, quality issues requiring formal review, or regulatory concerns — ask the customer service representative to escalate to a supervisor and request the escalation reference number. For formal complaints that remain unresolved, compile a written summary (dates, order numbers, names of representatives, desired outcome) and submit it via the corporate contact form so there is a recorded case file for follow‑up.