JPS customer service number — how to reach Jamaica Public Service efficiently

Primary contact and verification

When you need immediate help from Jamaica Public Service Company Limited (JPS), the single most reliable entry point is the company’s official contact resources. As of 2024, the JPS corporate website is https://www.jpsco.com — always confirm any telephone number or office address there before sharing sensitive information. A commonly published local contact is the JPS Contact Centre number (toll-free within Jamaica): 888‑5353; this line is used for general enquiries and outage reporting. If you are calling from overseas or require a corporate number, check the “Contact Us” page on the official site for the appropriate international dial-in sequence and extension numbers.

Because customer-service infrastructure, direct-dial extensions and hours of operation can change, treat any phone number you find online as a working pointer and verify it on jpsco.com or via JPS’s verified social channels (Facebook: JPS Jamaica; X/Twitter: @JPSJamaica). If you call a published number and the IVR (interactive voice response) asks you to confirm by entering your account number or meter number, it is normal — prepare those details in advance to reduce call time.

What to have ready before you call

Calls to a utility are fastest and most effective when you have three to five specific items at hand: your full JPS account number (printed on the top of your monthly bill), the meter number (also on the bill and on the meter itself), the exact service address, recent bill amounts and the date of the last payment. Having a photo of the meter reading and the last bill PDF (from your MyJPS online account or mobile app) saves time if the agent requests verification.

For outage reports, note the time the power went off, whether neighboring properties are affected, whether any safety hazards (sparks, fallen wires) are present and whether there are critical life-support devices in use. If a life‑threatening condition exists, follow local emergency services procedures first and then report to JPS with the same priority information.

Typical call flows and response expectations

When you call the JPS Contact Centre number, expect an IVR menu that separates outage reporting from billing and technical support. Outage reporting is usually prioritized; many utilities operate outage lines 24/7 and dispatch crews based on risk and customer density. For non-urgent billing queries, the contact centre often routes you to billing specialists during business hours (for example, Monday–Friday 8:00–16:00). If your issue is time-sensitive (medical equipment, commercial operations), make that clear immediately — JPS maintains escalation processes for medically critical accounts.

Typical verification and resolution steps include: confirmation of account and meter details, review of recent readings and payments, checking for network or planned maintenance in the area, and, where appropriate, creating a work order for a field crew. Ask for a reference number or ticket ID at the end of the call; you can use this ID for follow-ups online or at payment locations.

Checklist to speed up resolution

• Account number (as printed on bill) and meter number — required for verification and to open a ticket.
• Date/time of incident, photos of meter/connection (if safe to take), and recent bill amount/date.
• Specify whether you are reporting an outage, a billing dispute, a request for meter inspection, or a service connection/disconnection.
• Request a ticket/reference number and expected SLA (how long before an engineer/crew attends).
• If you need reconnection after payment, have the payment confirmation (transaction ID) ready — reconnections after hours may carry extra fees or delayed timing.

Alternative channels, payments and self-service

Beyond the customer service number, JPS operates multiple channels to handle enquiries faster and reduce call volumes. The MyJPS portal and MyJPS mobile app (links available on jpsco.com) allow you to view bills, schedule payments, submit meter readings and lodge complaints. JPS accepts online card payments and direct debit arrangements; many customers pay through local banks (for example, major Jamaican banks and bill-pay partners) and authorized agents — confirm the list of agents on the JPS payments page.

For businesses and high-volume customers, JPS has commercial account teams and corporate relationship managers. If you represent a commercial account, request the commercial desk or corporate relations extension when you call; commercial enquiries often have different service-level targets and billing arrangements from residential accounts.

Follow-up, escalation and dispute resolution

If initial contact does not resolve the issue, escalate by requesting a supervisor or asking for formal escalation to the Customer Relations or Complaints Office. Keep every correspondence — call reference numbers, screenshots of online chats, email confirmations and payment receipts — as formal disputes require documentation. JPS publishes a formal complaints process on its website, including expected timelines for response; use that procedure if you need to escalate beyond the contact centre.

For persistent service quality issues, file a written complaint with JPS and, if unresolved, contact the Office of Utilities Regulation in Jamaica (OUR) which oversees electricity sector disputes. Always include account numbers, ticket IDs and dates in any escalation to speed the regulatory review.

How do I get in touch with JPS?

You may query your bill through the MyJPS Mobile App or on our website. This may also be done through direct messages on Facebook and Twitter or by calling our 24-hour customer service centre at 888-225-5577 (FLOW) or 888-935-5577 (Digicel).

Is JPS on WhatsApp?

📲 Stay connected with JPS on WhatsApp! Get real- time updates, storm prep tips, and important announcements directly on your phone.

What is an 876 number?

An AI Overview is not available for this searchCan’t generate an AI overview right now. Try again later.AI Overview An “876 number” refers to the country code and area code for Jamaica within the North American Numbering Plan. You use it to make or receive calls to or from the island nation. However, calls from this area code have been associated with scams, so treat any unexpected calls from 876 numbers with caution and do not provide personal information or send money.  How it Works

• Country and Area Code: In the North American Numbering Plan, +1 is the country code for the United States, Canada, and other countries in the region, including Jamaica. The 876 is the specific area code for Jamaica. 
• International Calling: To call Jamaica from the US, you would typically dial 1-876-XXX-XXXX. 
• Scam Alert: Be cautious if you receive an unexpected call from an 876 area code. 
  • Scammers might pretend you’ve won a prize, like a lottery or car. 
  • They may ask for a fee or processing cost before you can claim your prize, which legitimate prize operations do not do. 
  • If you receive such a call, hang up, do not provide any personal information or money, and consider reporting the scam to your phone carrier or the authorities. 

Origin of Area Code 876

• North American Numbering Plan (NANP): Jamaica participates in the NANP. 
• History: The 876 area code was established on May 1, 1997, to relieve pressure on the original 809 area code, which had previously covered the entire Caribbean region. 
• New Overlay: In 2019, the area code 658 was introduced as an overlay for Jamaica, sharing the country’s telecommunications traffic. 

AI responses may include mistakes. Learn moreDid you get a call from area code (876)? | Military ConsumerJul 29, 2014Military Consumer |876 Area Code – Location map, time zone, and phone lookupArea code 876 is one of 2 area codes for the country of Jamaica. History. Creation: Area code 876 was put into service on May 1, 1…Area Codes(function(){
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Who owns JPS Jamaica?

An AI Overview is not available for this searchCan’t generate an AI overview right now. Try again later.AI Overview Marubeni Corporation of Japan and Korea East-West Power (KEPCO/EWP) of South Korea jointly own a majority 80% of the Jamaica Public Service Company (JPS), with the remaining shares (19.9%) held by the Government of Jamaica and a small percentage by approximately 3,000 private shareholders. This ownership structure was finalized around 2011 when KEPCO took over a significant portion of the shares from Marubeni.  Ownership Breakdown 

• Marubeni Corporation: 40% ownership
• Korea East-West Power (KEPCO): 40% ownership
• Government of Jamaica: 19.9% ownership, through the Development Bank of Jamaica
• Private Shareholders: The remaining shares are held by a group of approximately 3,000 private shareholders.

How this came to be 

• 2001: Mirant Corporation bought 80% of JPS’s operating shares from the Jamaican government.
• 2007: Japanese firm Marubeni Corporation purchased Mirant’s majority stake.
• 2009: Marubeni sold half of its stake to an Emirati firm, TAQA.
• 2011: TAQA divested, and Korean firm KEPCO (East-West Power) ultimately took on its 40% share.

AI responses may include mistakes. Learn moreOur Story – JPSAs an integrated electric utility company, we have served the island of Jamaica for many years. We are the proud inheritor of a tr…JPSThe Jamaica Public Service Company Ltd. | Business View CaribbeanJul 17, 2015Business View Caribbean(function(){
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How do I call JPS from the US?

For immediate assistance with any technical issue, U.S. and Canadian customers can call our technical support hotline at 800.543. 2540.

What is the 876 number for JPS?

876-952-4455-6 / 952-3182 / 952-5450-1. Call us today or visit our contact us page.