Jordan Craig customer service number — how to find it, contact efficiently, and escalate issues

Quick overview and why precise contact matters

When you need the Jordan Craig customer service number, accuracy is important: calling an unverified number risks fraud, delays, or loss of time. Jordan Craig is a direct-to-consumer apparel brand; most legitimate contact options (phone, email, chat) are published on their official channels. Before you call, always confirm the phone number on the brand’s official website and on the order confirmation email you received at purchase.

Industry norms for e-commerce customer support are helpful context: phone or live-chat interactions are typically resolved in a single call and take 5–25 minutes; email inquiries usually receive a first response within 24–72 hours. Use these expectations to decide whether to call immediately or open a written support ticket for traceability.

How to locate and verify the official Jordan Craig customer service number

Start with the brand’s website. The canonical source is the Contact page or the site footer—look for pages titled “Contact Us,” “Customer Care,” or “Support.” A safe shorthand for checking is to type jordancraig.com into your browser and use the site’s header/footer links. If the site offers a live chat widget, use it to ask for the official phone number and hours; the chat transcript will serve as a record.

Other verification points: the order confirmation email (sent to your address at checkout) should contain the same phone number and hours, the company’s Google Business Profile (search Google Maps for “Jordan Craig”), and third-party authoritative listings like the Better Business Bureau (bbb.org) or a verified social media account (check for the blue verification badge). Avoid phone numbers listed on random aggregator sites unless you cross-check them with one of these official sources.

What to prepare before calling customer service

Being prepared shortens call time and increases the chance of a favorable outcome. Have your order number, purchase date, exact item SKUs or names, payment method name and last 4 digits, shipping address, and any tracking numbers available. If the issue is a damaged or incorrect item, take clear photos of the packaging and product—these are usually required for claims and speed up resolution.

Also note the time zone and preferred contact hours: most U.S.-based customer service centers operate Monday–Friday, 9:00–17:00 local time, but weekend or extended hours are possible. If calling internationally, use the U.S. country code +1 and confirm any international call charges with your phone provider. Ask for a case or ticket ID during the call and the expected timeline for follow-up (for example, “I’d like a ticket number and an email confirming next steps within 48 hours”).

Checklist: information to have ready (quick list)

• Order number and order date (e.g., #12345678, ordered 2025-03-15)
• Item name and SKU as shown on invoice; quantity and size/color
• Payment method and last 4 digits of the card used (do not read full card number)
• Shipping address and current tracking number (if shipped)
• Photos of the product and packaging for damage/defect claims
• Preferred resolution: refund, exchange, store credit, or repair

Common policies, timelines, and what to expect from Jordan Craig support

Typical return and refund windows in fashion e-commerce are 14–30 days from delivery for standard returns; many brands publish a 30-day return policy as of 2024. Expect the brand to require items in original condition with tags attached and to provide either a prepaid return label or instructions for customer-paid returns. Refund processing often takes 5–10 business days after the returned item is received and inspected by the warehouse.

For exchanges and size corrections, standard practice is to either ship the replacement once the original is returned or hold inventory for a direct exchange if stock permits. If you are dealing with a lost or delayed shipment, have the tracking number ready; the carrier’s investigation typically takes 3–10 business days and Jordan Craig support will escalate with the carrier if needed.

Escalation steps and consumer-protection resources

If your initial contact does not resolve the issue, escalate methodically: request a supervisor, obtain a written case ID, and set a concrete timeline for resolution (for example, “Please resolve or respond by [date]”). Keep all records—emails, chat transcripts, call times, names of representatives, and ticket numbers. These records are crucial if you need to dispute a charge or file a complaint.

If escalation within the company fails, use formal dispute channels: open a dispute through your payment provider (credit card company or PayPal) within their published window (typically 60–120 days from charge, depending on issuer). You can also file a complaint with consumer agencies such as the Better Business Bureau (bbb.org) or the Federal Trade Commission (ftc.gov) in the U.S.; include copies of your communications and order documentation.

Escalation resources (compact list)

• Official website: verify at jordancraig.com (use the site footer Contact page)
• Payment dispute: contact your credit card issuer or PayPal within their claim window (usually 60–120 days)
• Consumer complaint options: Better Business Bureau (bbb.org) and Federal Trade Commission (ftc.gov) — include all order details and support transcripts

Is Jordan Craig a luxury brand?

Founded on the principles of quality and affordability, Jordan Craig aims to make luxury accessible to everyone. The brand meticulously selects fabrics and perfects fits to create garments that not only look great but also offer exceptional comfort and longevity.

How long does Jordan Craig take to deliver?

Times. Our orders are going to get shipped. But it might take a little longer than normal it might take from 3 to 7 business days.

How do I email Jordan Craig?

Contact. If you have questions or comments, please reach out to Jordan Craig at [email protected] .

What is Jordan’s phone number code?

+962Jordan / Dialing code

Is Nike customer service 24 hours?

Consumer Affairs
For questions and assistance related to corporate matters (sponsorship/donations, idea/invention submissions, general feedback for Nike) or for help with product you purchased from an authorized Nike retail partner, please contact us at 1-800-344-6453 (7 a.m. – 4 p.m. PT, Monday through Friday).

What is the phone number for Jordan’s customer service?

Contact us either by telephone 1.866. 8. JORDANS (866-856-7326), Option #1 or send us an email via our “Contact Us” form.