JLG Customer Service — Professional Guide for Owners, Fleet Managers, and Technicians

Overview and How JLG Structures Service Support

JLG customer service is organized around three pillars: authorized dealer field service, factory-backed parts distribution, and remote diagnostics/telematics. JLG publishes model-specific manuals and parts catalogs at https://www.jlg.com, and leverages a global dealer network to provide hands-on repairs and warranty processing. For most regions the practical workflow is: operator/owner → local dealer service department → JLG factory support for escalations or warranty authorization.

Expect rapid responses for safety-critical failures (platform control faults, hydraulic leaks) and standard lead-times for non-urgent parts. Commonly, dealers will triage a service call within 4–8 business hours and dispatch a technician within 24–72 hours depending on geography, weather, and parts availability. Planning maintenance windows around those realistic response times reduces downtime for fleets.

Contacting JLG: What to Provide and Where to Start

Start every service request with the machine’s model number, serial number (S/N), current hour meter reading, and clear photographs of the fault area. The most efficient support interactions include a short video showing the fault, any visible error codes on digital displays, and the last performed maintenance date. When contacting a dealer or JLG support, include exact machine location (address or GPS) so a field technician can plan travel and tooling.

Use the official site (https://www.jlg.com) to locate your nearest authorized dealer and to access operator and service manuals. Many dealers offer web forms or email for initial triage, but if an issue is safety-related (electrical fault, uncontrolled motion, severe hydraulic leak), request an emergency field dispatch and document that on the call/email for escalation.

Information to have ready when you call

• Model and S/N, hour meter reading, machine location (address or GPS coordinates)
• Short description of symptomatic behavior, error codes, and the exact work activity when the fault occurred
• Photos/videos and the date/time of last preventive maintenance or part replacement
• Operator contact on-site and the desired service window (normal hours vs. after-hours)

Parts, Inventory, and Typical Lead Times

JLG parts are distributed through regional parts centers and dealers; commonly stocked items (filters, hoses, batteries, wear pads, tires) are available same- or next-day in metropolitan areas. Electronic controllers, hydraulic pumps, and boom sections typically move slower — expect 3–21 days for in-stock factory shipments and 2–8 weeks for rare legacy components. Dealers will often expedite critical items by overnight courier for an additional fee.

Costs vary widely by component. Typical retail ranges for common replacements (U.S. market, installed): batteries $300–900, hydraulic pump assembly $1,200–3,500, main control relay/box $600–2,500, drive tire $150–600 each. Labor rates for field technicians commonly range from $95–160 per hour plus travel time and daily minimums (2–4 hours), so always get a written estimate before authorizing non-warranty repairs.

Preventive Maintenance, Service Intervals and Pricing Expectations

A pragmatic PM schedule softens unplanned downtime: daily pre-start inspections (visual/operational checks), 50-hour checks (fluid levels, grease points), 250-hour services (filters, drive & hydraulic inspections) and 1,000-hour annual service for major systems. Following the published interval schedule in the operator and service manuals ensures warranty compliance and predictable lifecycle costs.

Planned maintenance contracts with dealers typically price from $250 to $1,500 per machine per visit depending on the scope (minor PM vs full 1,000-hour service). For rental fleets, many operators budget 3–6% of capital cost per year for maintenance; for example, on a $40,000 scissor lift that translates to $1,200–$2,400 annually as a baseline depending on utilization and environment.

Warranty Coverage and Filing a Claim

JLG typically offers manufacturer warranties that cover defects in material and workmanship; in practice this often translates to a 12-month/1,000-hour limited warranty for most new units, with longer term coverage for structural components on certain models. Always confirm the exact warranty terms for the specific machine at point of sale and register machines when required to preserve coverage. Warranty terms can vary by country and model year.

Filing a warranty claim is a dealer-driven process: the dealer documents the fault, submits labor and parts estimates to JLG for authorization, and only after approval proceeds with warranty repairs. Keep invoices, delivery receipts, operator logs, and pre-use inspection records — these are commonly requested during claim adjudication.

Warranty claim checklist

• Proof of purchase and registration (invoice, dealer name, date of sale)
• Serial number, hour meter reading at failure, photos/videos of the fault
• Complete service history and pre-use inspection records
• Dealer estimate with labor hours and parts list submitted to JLG for authorization

Telematics, Remote Diagnostics and Escalation Paths

JLG’s telematics solutions (refer to LiveLink information on jlg.com) provide GPS tracking, utilization reports, fault code history, and geofencing which accelerates troubleshooting and supports warranty arguments. Typical telematics data can reduce diagnostic time on-site by 30–60% because technicians arrive informed about active fault codes and recent alarms.

If an issue escalates beyond the local dealer, ask for a regional service manager or factory technical support case number. Document dates/times of all interactions and retain email threads — having a clear chain of communication reduces time to resolution during high-severity faults or disputed warranty decisions.

Practical Best Practices to Maximize Uptime

Adopt a consistent PM program, keep a small inventory of high-turn spares (filters, hydraulic hoses, battery chargers, common electrical fuses/relays), and use telematics for utilization-based maintenance scheduling. For high-utilization fleets, a stocked exchange program with your dealer (core-exchange pumps, pumps, control boxes) often pays for itself by reducing mean time to repair from days to hours.

Finally, treat documentation as preventive medicine: log every inspection, repair, and operator report. Good records shorten warranty disputes, enable data-driven fleet decisions (repair vs replace), and reduce overall lifecycle costs. When in doubt, reference the model-specific service manual on jlg.com or contact your authorized JLG dealer for an exact quote and service plan tailored to your machines and operating environment.

What does JLG stand for?

In 1969, JLG Founder John L. Grove witnessed a fatal scaffolding accident, a moment that changed everything. Inspired to innovate a safer solution for construction crews, this idea led to the development of the first JLG® aerial work platform in 1970, founding the company and pioneering the access industry.

How much is it to rent a JLG for a day?

Average Daily Rental Rates for JLG Lifts
JLG Scissor Lifts: $150–$300 per day. JLG Boom Lifts: $250–$600 per day. JLG Telehandlers: $300–$700 per day.

What does JLG pay?

Average JLG Industries hourly pay ranges from approximately $18.27 per hour for Assembler to $32.73 per hour for Group Leader. The average JLG Industries salary ranges from approximately $49,035 per year for Accounts Payable Clerk to $135,147 per year for Service Manager.

Where is JLG Industries headquarters?

McConnellsburg, Pennsylvania
JLG is headquartered in McConnellsburg, Pennsylvania, United States. The company’s products are used in various industries such as construction, fit-outs, industrial maintenance, material handling, and facilities maintenance.

How to override a JLG boom lift?

And hold the auxiliary power button down. Now use the boom control lever to bring the boom control down the machine will now lower release auxiliary power switch.

What is the warranty on JLG boom lifts?

Get Reliable Coverage with a JLG Warranty
Our aerial work platforms feature a “1 and 5” Warranty, providing one year Standard Warranty on parts and five years Structural Warranty on structural components.