Is there a DraftKings customer service 24‑hour phone number in the USA?

Executive summary and context

Short answer: DraftKings does not maintain a single, universally published 24‑hour customer‑service phone number for all U.S. customers. Since DraftKings’ business model spans daily fantasy sports (DFS), online sportsbook, online casino, and state‑specific products, the company routes most consumer support through product‑ and jurisdiction‑specific channels. The corporate entity, DraftKings, Inc., was founded in 2012 and scaled its sportsbook operations after the 2018 overturning of PASPA; it went public via a SPAC in April 2020. That history explains why support is split by product and state: regulatory requirements vary across jurisdictions, and that affects how and when phone support can be offered.

For authoritative self‑service and the first line of contact, DraftKings’ support portal is the canonical resource: https://help.draftkings.com. The in‑app Help > Contact Support flow and the website’s live chat are the practical 24/7 channels for the majority of routine issues such as account access, basic payments questions and simple verification steps.

Why there isn’t a single 24/7 phone number

Online gambling in the U.S. is regulated at the state level. Each state sets licensing, anti‑money‑laundering (AML), responsible gaming and customer‑support requirements. For example, customer verification and dispute workflows in New Jersey differ from those in Arizona or Michigan, so DraftKings uses jurisdiction‑aware routes rather than one nationwide phone line. This reduces compliance risk but means phone support availability and the numbers you can call are often determined by the product (DFS vs. sportsbook vs. casino) and the customer’s state.

Operationally, DraftKings focuses on in‑app/live chat to provide continuous coverage. Live chat can be staffed 24 hours daily with agents able to escalate to product specialists or security teams when needed. When phone support is available, it is typically published to the user inside the app or in state‑specific help pages rather than on a single, public national telephone number.

How to reach DraftKings quickly and what to expect

The fastest, most reliable path to real‑time help is the DraftKings app or the Help Center at https://help.draftkings.com. Typical routing and response expectations as of 2025 (operational norms, not a guarantee) are: live chat — immediate to 10 minutes; email/ticket — 24–72 hours for an answer; verification escalations — 24–72 hours once escalated; withdrawals — processing time varies by method (instant to 5 business days). These are industry‑typical timelines and should be used as planning guidance.

If a phone option appears for your product/state it will usually be displayed under your account’s Contact Support area. When phone support is available you should be prepared for identity verification steps (see list below). If a phone number is listed, expect the agent to provide a case ID; always record that ID for follow‑up. For urgent safety or fraud issues, escalate via the in‑app chat and request an immediate phone callback — DraftKings has internal procedures to expedite fraud and security incidents.

Contact method checklist

• In‑app Live Chat: Available 24/7 for most customers and the fastest route for routine issues; opens from your account Help menu.
• Help Center website: https://help.draftkings.com — guides, product‑specific FAQs, and a submit‑ticket form (expect 24–72 hour replies).
• State‑specific phone numbers: If your state permits phone support DraftKings will display a number inside the app or the state product Help pages; there is no single public 24/7 national phone number for all users.

Practical preparation before contacting support

To reduce handle time and speed resolution have specific items ready when you start a chat or call: your DraftKings username/email; the last 4 digits of the card used for the most recent deposit; screenshots of error messages or transactions; transaction IDs (if available); and a government‑issued photo ID if a verification question is anticipated. Preparing this information shortens verification and typically moves your case from first‑line support to an investigation queue faster.

Common scenarios and expected processing times (industry norms): deposits — often instantaneous or minutes; withdrawals to ACH/eCheck — typically 1–5 business days; card returns can take 3–7 business days; PayPal/third‑party wallets — often 24–72 hours once approved. For chargebacks, account freezes and fraud investigations, expect internal investigations of 3–14 business days depending on complexity.

Responsible gaming, escalation and legal/contact details

For responsible‑gaming support DraftKings links to state problem‑gambling resources and typically provides in‑app self‑exclusion and deposit limit tools. If you need more formal help, use the in‑app Responsible Gaming options or the Help Center; DraftKings can process account restrictions or closures and will provide local helpline referrals per state requirements.

Corporate correspondence and legal notices can be directed to the corporate office address commonly listed in public filings: DraftKings, Inc., 222 Berkeley Street, Boston, MA 02116. For product issues begin with https://help.draftkings.com; for public corporate information use https://www.draftkings.com. Always retain case IDs and timestamps for any contact, and escalate via the app if an initial response misses deadlines.

Documents and items to have on hand

• Account details: username, registered email, last login timestamp.
• Payment evidence: transaction IDs, last 4 of card, bank statement lines if required.
• Identity verification: government ID (driver’s license or passport), date of birth, last 4 of SSN if requested for verification.

How do I reset my DraftKings phone number?

Select Login & Security.
Select Edit Number and enter your updated phone number. Select Save Number. Verify your phone number by entering the code sent to your new phone number.

Is DraftKings open on 24/7?

DraftKings Live Dealer tables are generally available 24 hours a day. All other tables, all roulette games, and Infinite Blackjack, are also generally available 24 hours a day.

When can I get my money from DraftKings?

How long do withdrawals take? (US)

Method	Typical Timeline After Withdrawal Request in Business Days*
Online Banking (RealTime Processing)*	Up to 24 Hours
Online Banking (Traditional ACH)*	2-5 Days
VIP Preferred (e-check)	Up to 3 Days
PayPal	Up to 2 Days

Is DraftKings customer service 24 hours in the USA?

The DraftKings Customer Support Team is available 24 hours per day 7 days per week. To contact DraftKings about any of the above issues, please send us a message via the “How can we help?” widget at the bottom of our Help Center. Learn more about how to access the chat bot.

Does DraftKings have support?

To contact the DraftKings Customer Support Team please use the Chatbot below. View the visual examples below on how to find the chatbot via the DraftKings app.

Where is DraftKings

Nestled in the heart of the city, DraftKings was founded in Boston and serves as our headquarters.