Intimissimi customer service number — how to find it and use it effectively

Where to find the official Intimissimi customer service number

Intimissimi maintains country-specific customer service numbers and opening hours, so the single most reliable source is the brand’s official site: https://www.intimissimi.com. At the bottom of the homepage there is a country selector; after choosing your country you will see a “Customer Care” or “Contact Us” link (typical path: Menu → Customer Care → Contact). That page lists the local phone number, e‑mail/contact form, live chat (if available) and the local store locator.

Because phone numbers change by market and regionally‑local toll-free numbers differ, I do not recommend relying on third‑party aggregators. Use the country selector on intimissimi.com (or the regional microsite, e.g., intimissimi.com/it, /uk, /us) to get the current local customer service telephone number and published opening hours.

Channels Intimissimi provides and typical response times

Intimissimi offers multiple customer service channels: telephone, online contact form (via the site), email correspondence (through the form), live chat in selected countries, and direct assistance in physical stores. In many European markets they also maintain social media support (Facebook/Instagram direct messages) which is helpful for quick order status checks or basic questions.

Typical response expectations: phone calls are answered in real time during published hours with average wait times that vary by market (often 1–10 minutes during business hours). Written channels are slower: online contact forms and emails are normally answered within 24–72 hours; social messaging often returns a reply within 24–48 hours. If live chat is available on the regional site, response is usually immediate or within a few minutes.

What to have ready before calling (quick checklist)

• Order number (e.g., #INT-2025-XXXXX) and date of purchase — the single most useful item for locating an order in the system.
• SKU or product code printed on the packing slip or product tag, size and color, and price paid (receipt or card last 4 digits if needed for verification).
• Shipping address used, tracking number (if shipped), and photos of defects or sizing issues (attach to email or upload if requested).
• Preferred outcome: refund, exchange, store credit, or repair — communicating this clearly reduces call time and speeds resolution.

Returns, cancellations and refund timings (practical details)

For online orders within the EU, distance‑selling rules give consumers a 14‑day right of withdrawal from the day the goods are received. Intimissimi’s regional policy pages normally mirror this: you can request a return via the “My Orders” portal or the returns procedure described on the site. Always check the specific country terms on intimissimi.com as exceptions exist for intimate apparel hygiene in some jurisdictions.

Operational timings to expect: once Intimissimi receives the returned parcel and inspects the items, refunds to the original payment method are typically processed within 5–14 business days. If you use a credit card, banks can add 2–7 days before the refund is visible on your statement. If you cancel an order before dispatch, many markets process refunds within 1–5 business days but confirm this on the local Customer Care page for exact windows and any return shipping charges.

In‑store vs online support and store locator

In many markets Intimissimi operates both branded boutiques and concessions inside department stores. For fittings, immediate exchanges, and personalized product advice, visiting a store is often faster than phone support. Use the site’s Store Locator (intimissimi.com → Store Locator) which lists address, opening hours and local phone numbers for each shop. Some stores provide bra fitting services free of charge by appointment.

Price ranges as a practical guide (subject to seasonal variation): basic briefs and camisoles commonly retail from €9–€25; everyday bras typically €20–€60; lingerie sets and premium items €30–€150; specialty collections and cashmere pieces can exceed €150. Knowing the price you paid and the SKU when contacting customer service speeds up refunds and price‑adjustment queries.

How to escalate and ensure swift resolution

If first‑line customer care cannot resolve your issue, ask politely to speak to a supervisor or request a written complaint reference number. Save all communications (screenshots, e‑mails, call dates and times). For cross‑border purchases, note the country of purchase and the marketplace terms — escalation outside the country of purchase may be limited.

If you prefer written escalation, use the contact form on intimissimi.com giving full order details and attaching photos or tracking proofs. For consumer protection disputes in the EU, you can also use the official EU Online Dispute Resolution (ODR) portal and reference the country‑specific customer care responses as part of your case.

Practical calling tips

• Call during local mid‑morning or mid‑afternoon (avoid opening and closing hours) to minimize wait times; keep order details and ID ready to verify your account.
• If your issue is time‑sensitive (lost parcel, incorrect size before an event), state the deadline immediately — agents can prioritize or offer expedited options where available.

What is DHL customer service number?

Call 1 (800) 225-5345 to contact DHL Express U.S.

Is Intimissimi J. Lo’s brand?

Lo loves love. That’s why we were so excited to hear she was teaming up with Italian lingerie brand Intimissimi to co-design an exclusive collaboration—after already having served as its global brand ambassador for the year prior.

How do I contact Intimissimi customer service?

You can always contact us via webform, chat, or by writing to [email protected]. * The aforementioned times may be subject to change during periods of intense activity.

Who is the owner of Intimissimi brand?

An AI Overview is not available for this searchCan’t generate an AI overview right now. Try again later.AI Overview Intimissimi is owned by the Italian Calzedonia Group, which also owns brands like Calzedonia, Tezenis, and Falconeri. The Calzedonia Group is a privately held company founded by Sandro Veronesi, who remains the chairman and majority shareholder.  Key details:

• Parent Company: Calzedonia Group (now known as Oniverse). 
• Founder: Sandro Veronesi. 
• Other Brands: The group also owns Calzedonia, Tezenis, Falconeri, IUMAN Intimissimi Uomo, Atelier Emé, and Antonio Marras. 
• Structure: Intimissimi is a brand that is part of the larger Calzedonia Group. 
• Founder’s Involvement: Sandro Veronesi, along with his sons, is still involved in the management of the company. 

AI responses may include mistakes. Learn moreIntimissimi – WikipediaIntimissimi is an Italian clothing label founded in 1996, which specializes in bras, briefs, lingerie, vests, and pyjamas for wome…WikipediaCalzedonia – WikipediaSandro Veronesi remains chairman and majority shareholder. His three sons, Marcello, Matteo, and Federico Veronesi, are also invol…Wikipedia(function(){
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What is the phone number for Vanity Fair bra customer service?

1-800-365-0635
If you have questions or need further assistance, contact Vanity Fair Customer Service toll-free at 1-800-365-0635 or email us.

Does Intimissimi do returns?

RETURN IN-STORE
Order at intimissimi.com and try on your products. If this does not meet your expectations, you can return the goods for free in the store within 30 days from the date of receipt of the order.