Intermatic Customer Service Number — How to Find, Use and Get Fast Results

Overview: what the Intermatic customer service number covers

Intermatic is a U.S.-based manufacturer of timing, lighting, pool/spa and control products used across residential, commercial and municipal applications. Customer service for Intermatic typically covers product selection guidance, technical troubleshooting, warranty claims, replacement parts, installation clarifications and RMA/return authorization for defective units. Knowing how and when to contact Intermatic can shorten repair cycles and reduce downtime for lighting and pool control systems.

Because Intermatic markets dozens of SKUs—mechanical time switches, electronic timers, GFCI/relay controllers, pool control panels and energy-management devices—support is split between general customer service and product/technical support. For the most reliable, up-to-date phone number for your country or region, Intermatic’s official site is the primary source of truth: https://www.intermatic.com (navigate to Support → Contact Us).

How to locate the current Intermatic customer service phone number

Intermatic publishes regional contact information on its website and on product documentation. To find the live phone number quickly, go to intermatic.com and open the Support section (often located in the top menu). The Contact Us or Technical Support pages list the appropriate phone number(s) for general customer service, technical help and replacement parts for North America and international distributors.

If you have the product box, installation manual or datasheet, those documents often list a phone number and support hours as well. Many third-party distributors and electrical wholesalers that stock Intermatic products also reproduce the support phone number on product pages and spec sheets; however, always confirm against the manufacturer website to avoid stale contact details.

What to prepare before you call the customer service number

• Product identification: model number (example format: “TD-300” or “ET-120”), serial number, date code or manufacturing lot if available. These are usually printed on the product label or molded into the housing.
• Purchase details: date of purchase, seller (retailer or distributor), invoice or order number and the exact retailer SKU—required for warranty verification and RMA processing.
• Installation and problem documentation: a concise description of the symptom, voltages measured, wiring photos, and any error codes. For pool and spa controls, note pump and heater models and circuit wiring diagrams; for lighting controls, record load type (LED, incandescent, ballast) and load wattage.

Having that package of information ready will reduce call length and mean the agent can immediately verify warranty eligibility and recommend a troubleshooting path. If a replacement is needed, agents commonly request photos of the product label and the wiring, plus proof of purchase (PDF or photos of the receipt).

Typical support topics, service levels and escalation

Common reasons customers call Intermatic include: a timer that will not advance, a photocontrol failing to switch, a programmable timer losing settings, tripped GFCI/ARC faults, or pool control board failures. Many intermittent issues are resolved live on the phone with step-by-step checks: verify supply voltage, confirm neutral/line connections, reset procedures and firmware update guidance where applicable.

If basic troubleshooting fails, Intermatic support will open a case and—depending on product age and warranty status—issue an RMA (Return Material Authorization). Expect an RMA to include an RMA number, instructions for shipping, and an estimate for repair or replacement lead time. Lead times vary with product type and season; for example, pool control units in high season can see longer return-to-service times, so scope out your temporary bypass or rental options while you wait.

Alternative support channels and useful URLs

• Official website (product info, manuals, contact): https://www.intermatic.com
• Support & downloads (replacement manuals, wiring diagrams, firmware and FAQs): check the Support section on intermatic.com
• Local distributor or wholesaler: your point of purchase often provides first-line technical help and immediate replacement stock for common timers and controls

When phone lines are busy, Intermatic’s online resources—PDF manuals, wiring diagrams, and firmware downloads—can solve many issues without a call. If you need formal escalation, request a case number and the name of the technical specialist; this expedites follow-up and warranty adjudication.

Warranty, pricing and parts procurement

Warranty length varies by product family; many Intermatic residential and light-commercial timers carry limited warranties that are stated on the product datasheet and the packaging. Before calling, check your specific product datasheet for the warranty period and exclusions. If the product is out of warranty, Intermatic support can usually provide part numbers for repair components and advise on approximate pricing or distributor recommendations.

For pricing and availability, use Intermatic’s distributor network or online electrical wholesalers. Prices for basic mechanical timers and photocontrols typically range from approximately $15–$60 retail, while programmable pool control modules or advanced energy-management controllers can range from $150 to over $1,000 depending on features and load capabilities. Always verify pricing with an authorized distributor to ensure genuine parts and valid warranty transfer.

Practical tips to get faster resolution

1) Call during non-peak hours (early morning local time) and have product photos ready to upload or email. 2) Record the agent’s name, the case or RMA number, and an expected timeline. 3) If the issue is safety-related (electrical hazards, stuck contactors, leaking enclosures), stop use immediately and communicate the hazard clearly—support teams prioritize safety-related escalations.

Following these steps will make the Intermatic customer service interaction efficient and effective. For a current, verified phone number, visit Intermatic’s Support → Contact page at https://www.intermatic.com and choose the contact option that matches your product and region.

Is Intermatic a good brand?

There’s a reason the Intermatic brand has been trusted by contractors for more than 130 years. We’re committed to building reliable products with rigorous standards that deliver value over the long haul.

How to reset Intermatic timer?

An AI Overview is not available for this searchCan’t generate an AI overview right now. Try again later.AI Overview To reset an Intermatic timer, you typically need to perform a full reset to clear all programmed settings, then reprogram the timer with the desired settings. The method for resetting varies slightly depending on the specific model, but generally involves pressing a combination of buttons or using a paperclip to access a reset function.  General Steps for Resetting a Digital Intermatic Timer (Example: ST01C):

1. 1. Find the Reset Button: Locate the reset button on the timer, usually a small recessed button that requires a pointed object like a paperclip to activate. 
2. 2. Full Reset: Press and hold the “ON/OFF” button while simultaneously pressing and holding the reset button with a paperclip for 3-5 seconds. 
3. 3. Release and Verify: Release the reset button, continue holding the “ON/OFF” button for another 3 seconds, and then release it. The screen should flash zeros or display 12:00 AM to indicate a successful reset. 
4. 4. Reprogram: Enter the setup menu by pressing the “Mode” button until “Setup” is displayed, then press “ON/OFF”. 
5. 5. Set Time and Date: Follow the on-screen prompts to set the current time (hour, minute), date (year, month, day), and any other relevant settings like daylight savings time (DST). 
6. 6. Program Events: Navigate to the programming menu (often labeled “PGM”) to set the desired on/off times for your timer. 

Additional Notes:

• Manual Timers: For older mechanical Intermatic timers (like the EJ351C), you might need to manually rotate the dial to the correct current time and adjust the trippers or pins for the on/off times. 
• Consult Manual: Always refer to your timer’s specific manual for detailed instructions and model-specific reset procedures. 
• Troubleshooting: If you encounter issues, check for common problems like power outages, incorrect time settings, or faulty components. 

This video demonstrates how to reset and program an Intermatic ST01C timer: 56sSummit Electric SupplyYouTube · Dec 6, 2017

AI responses may include mistakes. Learn moreIntermatic ST01C Programming Astronomic TimerSep 4, 2014 — hi I’m Dan with Intermatics technical support team in this video I’m going to demonstrate how to program the ST01C time…YouTube · Summit Electric SupplyIntermatic Timer Manuals & Reset Instructions | Expert Q&AFeb 14, 2016 — How to Reset an Intermatic Outdoor Light Timer Easily. Outdoor light timers often face incorrect time settings and fai…JustAnswer(function(){
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Why did my Intermatic timer stop working?

Intermatic Timer Malfunction: Causes of Irregular On/Off Cycling Timer often misfires or cycles incorrectly due to wiring issues or internal mechanism faults. Intermatic timers can malfunction if old cloth-wrapped wiring causes intermittent connections or voltage drops.

What is the phone number for Intermatic Tech Support?

815-675-7000
You are required to provide a receipt, the model number and/or serial number when exercising this limited warranty. Warranty periods can differ by product. Please see the Specifications Tab on each product page for more details at http://www.Intermatic.com or call 815-675-7000.

What is the phone number for RF Technologies Tech Support?

1-800-669-9946
How do I reach you if my RFT product isn’t working properly? Call our Tech Support group at 1-800-669-9946; select Option 5 when prompted.

Who owns Intermatic?

MPE acquired Intermatic from the founding Kinney family.