InmateSales.com customer service number — where to find it and how to use it

How to locate the InmateSales.com customer service number quickly

The fastest, most reliable place to find the official customer service number for InmateSales.com is the site itself. Visit https://www.inmatesales.com and open the “Contact” or “Support” link in the site header or footer; companies that handle inmate commissary are required by contract to publish support contacts. An order confirmation email, the payment receipt page, or the “My Account” area will also display the customer support phone number and a ticket/confirmation ID when a transaction has been processed.

If you cannot find a dedicated number on the site, understand that many commissary vendors operate facility-specific phone lines. That means the number printed on your receipt may vary by county or state. In those cases call the detention facility’s commissary or records office directly (numbers are posted on county or city sheriff websites) and ask them to confirm the correct InmateSales vendor contact for that facility.

Common reasons families and friends call customer service

Typical calls relate to three main categories: money transfers and commissary purchases, order delivery and missing items, and technical/account access problems. Examples: (1) a deposit shows as “completed” but the inmate’s account balance has not updated; (2) a commissary order placed on Monday does not appear in the inmate’s kiosk by Thursday; (3) login or password reset problems when creating or accessing your InmateSales account. Being precise about which of these categories applies will speed resolution.

Other calls involve billing disputes (duplicate charges, incorrect amounts), refund requests, and vendor policy clarifications (item restrictions, quantity limits). Expect customer service to ask for transaction identifiers, the inmate’s booking number, and the facility name. If a situation involves possible misconduct or facility policy, the vendor will often instruct you to raise the issue with the facility’s administrative or business office as well.

What to have ready before you call

• Full name of the inmate and their booking or inmate ID number (exact match to the facility roster).
• Facility name and address (county/city correctional facility), and the date/time of the transaction or attempted deposit.
• Transaction ID/confirmation number (from email or on-screen receipt), last four digits of the payment card, payment method used, and the email used to register the account.
• Screenshots or copies of receipts, charge descriptions from your bank statement, and any ticket numbers previously issued by support.

Having this data immediately available reduces hold time and prevents repeated verification steps. Customer service teams cannot access inmate or financial records without precise identifiers; providing them proactively reduces call duration and increases the chance of a first-call resolution.

Typical hours, response times and what to expect on the phone

Many commissary vendors operate standard business hours Monday–Friday, often between 8:00 a.m. and 6:00 p.m. local time. Live phone support may be limited on weekends and holidays; some vendors instead provide email or web ticketing with a 24–72 hour response window. If your issue is time-sensitive (e.g., an inmate needs commissary for medical supplies), state that clearly and request escalation or an interim credit while the issue is investigated.

When you call, ask for a ticket or reference number and the name/ID of the agent handling your case. Typical resolution timelines: account login resets (same day to 48 hours), refund investigations (7–30 business days depending on the payment processor), and delivery/fulfillment investigations (3–14 days depending on facility processing cycles). If promised timelines are missed, follow up with the ticket ID and request escalation to a supervisor.

How to handle disputes, refunds and escalation

• Open a ticket immediately via the website so there is a documented case. Note ticket number, date and agent name.
• Collect proof: bank statement showing the charge, screenshots of order confirmation, and any facility receipts. Submit all documents to support and your payment provider if necessary.
• If the vendor does not resolve the issue in the stated timeframe, contact the facility’s commissary administrator or the county sheriff’s business office to request mediation; keep all correspondence chronological.

Payment disputes sometimes require involvement of the card issuer (chargeback) or a processor (e.g., Visa/Mastercard rules). A vendor may refund to the original payment method only after internal investigation and approval; this can extend timelines. Escalate to the facility if you suspect contractual non-performance or repeated failures to credit inmate accounts.

Practical call script and follow-up steps

Use a short, precise script when you call: “My name is [Your Full Name]. I placed an order on [date/time] for [Inmate Full Name, Inmate ID] at [Facility Name]. Transaction ID: [xxxxx]. My payment method: Visa ending 1234. The issue is: [missing funds/order not received/incorrect charge]. Please open or reference ticket # if you have one and advise expected resolution timeline.” This tells the agent the exact facts they need to start an investigation.

After the call, email any attachments referenced in the call and paste the ticket number in your subject line. If you have not received a substantive response within the promised timeframe, follow up with the ticket number and request escalation. If the matter remains unresolved for longer than 30 days, consider filing a complaint with your state’s consumer protection office or your payment card company, depending on whether the issue is contractual or billing-related.

How do I talk to a live person at JPay?

An AI Overview is not available for this searchCan’t generate an AI overview right now. Try again later.AI Overview To talk to a live person at JPay, call their 24-hour customer support at (800) 574-JPAY (5729). You may need to navigate the automated phone system, so try pressing the “0” key or saying “agent” when prompted, and consider calling during off-peak hours to reduce your wait time.  Other ways to contact JPay:

• Online Contact Form: You can also use the JPay online form. Select “Billing and Payments” as the subject line and provide a detailed description of your issue. 
• Live Chat: JPay offers a live chat option on their website. 
• Email: You can send an email to [email protected], though this is for press-related inquiries. 

Tips for contacting customer support: 

• Navigate the automated system: If the automated system doesn’t immediately connect you to an agent, press “0” or say “agent” when the system prompts you for options.
• Call during off-peak hours: Wait times for a live agent may be shorter if you call during times when fewer people are likely to be contacting support.
• Be patient and persistent: Reaching a live agent can sometimes be challenging, so patience and persistence are key.

AI responses may include mistakes. Learn moreAbout JPay – The Trusted Leader in Incarcerated I ServicesIf you would like to add a new card to your account or update an existing card, you can only do so when you’re making a new purcha…JPayContact Info – JPayCall or Write Us. 24 Hour Customer Support. (800) 574-JPAY (5729) Mailing Address. JPay LLC. 3450 Lakeside Dr, Ste 100. Miramar, F…JPay(function(){
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How much is a phone call on inmate sales?

Table 5. Average jail calling rates in each state, 2021

State 	Average in-state per minute rate  	Average 15 minute out-of-state call  
Arkansas	$0.31	$3.15
California	$0.07	$2.03
Colorado	$0.19	$2.79
Connecticut	N/A	N/A

How to talk to inmates online?

Video Connect offers you the opportunity to connect with your incarcerated loved one in real time. To use the service, you must first schedule a session and have it approved by your loved one’s facility, a process that is made simple with a convenient caledar function on JPay.com.

How to use inmate sales app?

Allows video visits not all facilities support this so it’s important to check beforehand. You can place and receive video calls using your devices microphone and speaker.

Can I call a jail and ask to speak to an inmate?

Phone calls always need to be made from the incarcerated individual to you. Even if you have the phone number of the facility where they are located, you will not be able to call and talk to them. However, they will be able to call you.

How to put money on chirp account?

How do I pay for it? Funds may be added to the inmate’s account at anytime using the inmatesales.com website. on the inmate’s account. If the inmate has not been successful on obtaining money in three days, they will have to return the device to facility staff.