Infiniti Financial Customer Service Number — Definitive Contact & Practical Guide

Where to find the correct Infiniti Financial customer service number

Infiniti Financial Services (the captive finance arm that supports Infiniti vehicle leases and loans in the U.S.) publishes its customer service telephone number on three authoritative places: your signed retail/lease contract, the monthly billing statement, and the official Infiniti website (InfinitiUSA.com). Because phone numbers, hours, and IVR menus are updated periodically, the single most reliable source for the current customer service number is the “Contact Us” or “Infiniti Financial Services” section of the manufacturer’s website and the printed address/phone block on your most recent statement.

If you do not have immediate access to a statement, log in to your online account (Infiniti Financial Services account or Infiniti Owner Portal) where the customer service number, account number and secure message options are presented. For nationwide escalation and consumer-protection needs, also bookmark the Consumer Financial Protection Bureau (https://www.consumerfinance.gov) and your state attorney general’s consumer division; their complaint portals accept finance-related disputes when internal escalation does not resolve the issue.

What to expect when you call: hours, IVR and resolution times

Typical auto-finance customer service centers operate Monday–Friday with extended hours (for example, 8:00 a.m.–7:00 p.m. local time) and a shorter Saturday schedule; specific business hours for Infiniti Financial Services are posted on your statement and the website. When you call, you will normally enter an IVR (interactive voice response) that asks for your account number, VIN or last four of Social Security. Have at least two account identifiers ready to minimize hold time.

Average call resolution for routine requests (balance inquiries, payment posting, payoff quotes) commonly falls in the 8–20 minute range, depending on verification steps and whether a specialist or supervisor is required. For complex requests (dispute investigations, post-repo negotiations, lease-end damage charges), plan on multi-step handling that may require written follow-up and 7–30 calendar days for a formal investigation or charge-back.

Exactly what to have and say on the call

To get efficient service, prepare documents and facts that agents will require for verification. These items eliminate repeated callbacks and reduce hold time. If you are calling about a payment, have the payment date, amount, confirmation number (if one exists), and the method used (bank ACH, debit card, etc.). For lease or repo issues bring your lease contract number and vehicle VIN number.

• Key items to have: account number (from statement), vehicle VIN, date of birth and last 4 of SSN, recent payment confirmation, mailing address as shown on the contract, and any written notices (late notices, repossession notice).
• If disputing a charge or requesting a payoff: request a written payoff or payoff-by-date quote that includes per‑day interest and an expiration date (payoff quotes typically expire within 10–30 days depending on the lender).

Payment channels, timelines and common fees

Infiniti Financial accepts multiple payment methods; the exact options and cutoff times are shown on your statement and within your online account. Common channels include: automatic monthly ACH (autopay), one-time online payments via the secure portal, telephone payments (IVR or agent-assisted), and mail remittance to the address printed on the billing coupon. Mail payments typically require 3–7 business days for processing; electronic payments post faster — same-day or 1 business day — depending on timing and cutoff.

• Payment methods and practical notes: Autopay reduces late fees and is recommended for on-time performance; one-time phone payments often incur a convenience fee (ranges industry-wide from $0 to $15 for ACH and $10–$35 for debit/credit card, check the portal for the exact fee); mailed payments must include the coupon and are credited on receipt date, not postmark date for some servicers.
• Typical finance-related fees: late payment fees commonly range $25–$50 or a percentage of the missed payment (check your contract for the exact amount). Payoff quotes include daily interest and any deferred amounts; ask the agent to break out principal, accrued interest, late fees and any repossession or deficiency balances.

Escalation path and dispute options

If frontline customer service cannot resolve your issue, request escalation: first ask for a team lead or supervisor, then ask for the department handling collections, lease-end adjustments, or repossession resolution as appropriate. For formal disputes you should: (1) file a written dispute via the secure online message center or certified mail; (2) request written confirmation of receipt and an estimated timeframe for resolution; and (3) keep copies of all correspondence and logged call dates/times/agent names.

If informal escalation fails, consumers can file complaints with the Consumer Financial Protection Bureau (CFPB), the Better Business Bureau (BBB) and their state attorney general. These agencies accept documentation and often produce an official response from the lender within 30–60 days. Use the official Infiniti corporate/finance contact links on InfinitiUSA.com to ensure your complaint is routed correctly.

Practical scripts and what to record during the call

When you call, open with a concise script: state your account number, the exact issue, the resolution you want (e.g., corrected payoff, removal of late fee) and ask for an estimated timeframe. Example starter line: “My name is [Full Name], account [account number], VIN [VIN]. I am calling to request a written payoff valid through [date] and removal of the late fee posted on [date].”

Record the date and time of the call, the name/ID of the agent, and any confirmation or reference numbers. If an agent promises a written follow-up or adjustment, request that promise in writing (secure message or mailed letter) and note the promised completion date. These records are critical if you later escalate to regulatory bodies.

Does Infiniti have their own finance company?

The IFS SignatureFLEX Lease Program is available on any INFINITI model year 2020 or newer from new retailer stock financed through INFINITI Financial Services (IFS) with an original or adjusted lease maturity date of 2/1/2025 or later. will have the option to purchase miles during their lease at just $0.10/mile.

What is the phone number for Infiniti Finance?

1-800-627-4437
If you are having trouble locating this information, please contact our Customer Relations Department by calling 1-800-627-4437, or chat with an Online Representative by selecting the chat button below.

How do I contact Infiniti consumer affairs?

If you have further questions, contact INFINITI Consumer Affairs at 1‐888‐387‐5947.

What number is 1 800 647 7261?

Customer inquiries are best handled by calling 800-647-7261. Nissan North America Inc.

What is the number for infinity?

Infinity is not a number, but some things that can reasonably be called numbers are infinite. This includes cardinal and ordinal numbers of set theory and infinite non-standard real numbers, and various other things.

What is the phone number for Infiniti Finance payoff?

800-778-4211
You can also call INFINITI Lease Customer Network at 800-778-4211 for payoff instructions and quotes.