Indiana American Water — Customer Service Number and How to Use It

Indiana American Water (part of American Water, the largest publicly traded U.S. water utility) operates a centralized customer service function to handle account questions, billing, service starts/stops and emergency reports. The quickest way to reach an agent for routine issues or questions about your bill is the dedicated customer service line: 1-800-492-8373. This line is the published contact for Indiana customers for account inquiries and general assistance; always confirm the number printed on your paper or electronic bill or the company website before sharing sensitive account information.

For urgent safety issues — main breaks, major leaks, or a suspected contamination event — Indiana American Water maintains a 24/7 emergency reporting capability through the same number. If you have a life-safety concern (for example, a major street-level water blowout affecting traffic or property), call the emergency number immediately and, when appropriate, contact local emergency services as well.

Primary contact options, addresses and online portals

Beyond the voice line, Indiana American Water offers multiple contact channels so customers can choose the fastest route depending on the issue. The corporate and state-specific informational pages are on the American Water site; the general company site is https://www.amwater.com and a state-specific landing page is accessible from there. Use the online account portal or mobile-friendly pages to view bills, check usage history, enroll in automatic payments, and submit service requests without waiting on hold.

For written correspondence, regulatory filings and formal notices, always use the mailing address identified on your bill. If you need the state regulator for unresolved complaints, the Indiana Utility Regulatory Commission (IURC) is the independent agency that handles statutory utility disputes; they can be reached through their website at https://www.in.gov/iurc/ and by phone at 317-232-2701.

• Indiana American Water — Customer Service / Emergency: 1-800-492-8373 (verify on your most recent bill)
• Online information and account portal: https://www.amwater.com (use the “Locations” menu to select Indiana)
• Regulator (Indiana Utility Regulatory Commission): https://www.in.gov/iurc/ • Phone: 317-232-2701

How to prepare before you call

Preparing specific items before you call reduces time on the phone and speeds resolution. Have your 10–12 digit account number (from the top of your bill), the service address exactly as shown on the account, and the meter number if you are reporting a leak or unusual usage. If your call relates to a recent plumbing repair, have the contractor’s invoice, dates of work and any photos or videos of the affected area ready — these details will help the agent open the correct type of claim.

If you are starting or stopping service (move-in/move-out), bring the required identity and residency documentation: full name, date of birth, Social Security number or alternative ID as requested, and the anticipated start date. Deposits and credit requirements are subject to Indiana American Water policies and state regulation; typical deposit decisions are based on credit checks and can range widely, so ask the agent to explain the deposit calculation and the process for refund or waiving based on payment history.

Billing, payments, fees and assistance programs

Indiana American Water supports multiple payment options: online payments via the company portal, one-time phone payments (card or bank draft), automatic bank draft (ACH), and payment by mail. Many customers find automatic bank draft the most reliable way to avoid late fees; if you prefer convenience, enroll through the online portal or request an enrollment form from an agent. Convenience fees can apply to some card payments; the customer service agent will confirm any charge before processing.

If you fall behind, there are formal assistance and hardship referral channels: start by calling the customer service number to inquire about payment plans and community assistance programs. If local charities or the American Water charitable initiatives are applicable, the agent can provide referral contacts. For immediate community-level help, dial 2-1-1 to reach local social service agencies that may have emergency water-bill assistance in your county.

Emergencies, leaks and outage response

Report all leaks, suspected main breaks or water-quality emergencies immediately by calling the emergency line. For a confirmed main break on public property, Indiana American Water dispatches a field crew; response time depends on severity and location but critical infrastructure leaks are triaged for same-day action. For a suspected contamination (unusual taste, odor, discoloration), do not use the water for drinking until you receive official guidance; the company and local health department will coordinate sampling and public advisories when warranted.

For in-home leaks, first shut the house main valve if safe to do so (typically located near the water meter or where the supply enters the foundation). Note the time you shut the water and any meter readings; take photos of visible damage and call customer service to open a ticket for meter inspection, leak adjustment requests, or potential billing adjustments if the leak was not caused by the utility.

Escalation, complaints and regulatory rights

If your issue cannot be resolved on the initial call, request escalation: ask to speak with a supervisor and obtain the ticket or reference number. Document the date, time, representative name, and the resolution offered. If you remain unsatisfied after company-level escalation, file a formal complaint with the Indiana Utility Regulatory Commission. Complaints to the IURC should include a clear timeline, copies of bills, correspondence, and the utility reference numbers to expedite review.

When preparing a complaint, include meter readings, photos, and any contractor invoices relevant to plumbing repairs. Keep copies of all written communication. The IURC may mediate or order the utility to take corrective action if the complaint falls within their jurisdiction. Retaining meticulous records is the fastest path to a favorable and timely resolution.

How to pay an Indiana American water bill?

Call 1-855-748-6066 to pay with Visa, MasterCard, Discover, American Express or your bank account (Electronic Check). Be sure to have your 16 digit account number handy which can be found on your bill.

What is the American Water Works scandal?

Key Takeaways. 1 American Water Works detected unauthorized network access on October 3, 2024. 2 The customer portal and billing services were shut down to protect data; water systems were unaffected. 3 Personal and financial data may have been exposed, increasing identity theft and fraud risks.

Are American Water and American Water Works the same company?

About American Water Works Company, Inc. American Water Works Company, Inc., known as American Water (NYSE: AWK), is the largest regulated water and wastewater utility company in the United States.

What’s the average American water bill?

Cost by Location

Average monthly water prices in the U.S. by state
California	$76
Wyoming	$74
New Jersey	$71
Hawaii	$64

Where can I pay my American water bill?

These locations include supermarkets, drug stores and other local merchants. If you would like to make a payment in person, just enter your Zip Code in the box below, click “Search” and the nearest authorized payment locations will be listed.

Is American Water German owned?

In January 2003, the German utility company RWE acquired the company for $8.6 billion and renamed it American Water.