Illinois Tollway — South Holland Customer Service Center (practical guide)

Overview and purpose

The South Holland Customer Service Center is the Illinois Tollway’s local point of contact for drivers, fleets and residents who need in-person assistance with I-PASS accounts, toll disputes, transponder replacement and commercial account services. Customer service centers are staffed by trained Illinois Tollway representatives who can process payments, verify plate and vehicle class information, and initiate formal account actions that cannot be completed online or by phone.

Because the Illinois Tollway system is cashless across most facilities, the role of a physical customer service center is increasingly focused on account-level issues: establishing or closing accounts, correcting billing errors, performing identity verification, and supporting commercial customers with account configuration and bulk transponder distribution. Visiting a center can also speed resolution when documentation (driver’s license, registration, written appeals) must be presented in person.

Location, official contacts and verification

Before traveling to any customer service center, verify the current address and hours on the Illinois Tollway’s official channels. The statewide customer service phone line — the fastest way to confirm local center hours, temporary closures or required documentation — is 1‑800‑UC‑IPASS (1‑800‑824‑7277). The Tollway’s official website with maps, facility locations and the toll calculator is https://www.illinoistollway.com. The Illinois Tollway headquarters address (for corporate mail and large-account inquiries) is 2700 Ogden Avenue, Downers Grove, IL 60515.

Service center locations and outreach hours change periodically (for example, seasonal schedule adjustments or temporary relocations during construction). For exact South Holland Customer Service Center hours, parking instructions and accessible entry points, call 1‑800‑824‑7277 or consult the Tollway’s “Customer Service Centers” page on the official site before you go. If you require TTY assistance, use 711 to reach relay services.

What services are provided in-person

At a South Holland Customer Service Center you can expect to accomplish the full range of personal-account transactions: open a new I-PASS account, pick up or replace a transponder, update account contact information and vehicle lists, make cash or card payments on outstanding balances, and obtain printed account statements. Representatives can also issue temporary transponders for customers with urgent travel needs and enroll you in automatic replenishment plans.

For commercial customers the center supports account setup for fleet tagging, vehicle class assignment (axle counts and vehicle types), batch transponder orders and reporting tools. Representatives can explain toll rate categories and help configure electronic account controls designed to prevent unauthorized use. If you have a billing dispute, the center can accept the written documentation necessary to initiate an investigation and escalate issues to the toll adjudication team when needed.

Documents and steps for common transactions

• To open or modify an account: government-issued photo ID (driver’s license or passport), vehicle registration for each vehicle you wish to add, license plate numbers, and a valid payment method (major credit/debit card or check for some in-person transactions). Bring proof of address if the address on your ID differs from your billing address.
• To dispute a toll or request a refund: the violation or invoice number (printed notice or digital screenshot), a written statement describing the dispute, supporting evidence (photos, toll trip logs, rental agreements when disputing charges from a rental vehicle), and your account details. Representatives will provide a receipt and a case number for follow-up.

Processing times, fees and practical expectations

Expect account openings and transponder pickups to be completed during a single visit if you bring the required documents and payment method. Dispute investigations and formal refunds are administrative processes: initial review is typically completed within business days to a few weeks, and refunds (when approved) are often issued to the original payment method; exact timelines depend on the complexity of the case and banking processing times. Always request a printed receipt and a case/reference number for any in-person submission.

Fees vary depending on the transaction. The Illinois Tollway posts current toll rates, administrative fees and any replacement-transponder charges on its website. Discounts for I-PASS customers vs. pay-by-plate customers vary by plaza; use the Toll Calculator at illinoistollway.com to estimate costs for a specific trip and to compare I-PASS pricing. For commercial accounts, minimum prepayment or deposit requirements and bulk-transponder pricing are negotiated at account setup or listed in the Tollway’s commercial-fleet documentation.

Violations, appeals and refunds — practical steps

If you receive a toll violation or invoice, the immediate practical steps are: (1) verify the plate and account information, (2) determine whether the charge came from pay-by-plate or an I-PASS transaction, and (3) assemble documentation for a potential appeal. Typical appeals require submission within the timeline printed on the violation notice; when you visit a center the staff will give you the specific deadline and accept the written appeal and supporting evidence.

When disputing charges in person, ask the representative for the escalation path and estimated resolution time. Keep copies of all documents and the center-issued receipt. If the appeal is accepted, refunds or account credits are processed according to Tollway policy; expect bank processing times (several business days to a few weeks) before the funds appear on your statement.

Accessibility, languages and best practices

Customer service centers are ADA accessible and staff are trained to accommodate riders with disabilities; service animals are permitted in service areas. Many centers provide bilingual assistance in Spanish and other commonly requested languages; if you need an interpreter, call 1‑800‑824‑7277 ahead of your visit so that staff can prepare. Photocopying and document-scanning facilities are not guaranteed—bring originals and at least one photocopy if you need to leave materials with the Tollway.

Best practices: always call before you travel to confirm hours, bring both the vehicle registration and a photo ID, get a receipt or case number for any submission, and save screenshots or email confirmations of any online or phone transactions. For map-based trip planning, toll estimates and the most current customer-service locations, go to https://www.illinoistollway.com or follow the Illinois Tollway on social media for service alerts (official handle: @I_Tollway).

Does Illinois Tollway send texts?

An AI Overview is not available for this searchCan’t generate an AI overview right now. Try again later.AI Overview The Illinois Tollway generally does not send text messages, and any texts claiming to be from them regarding unpaid tolls are likely a scam. The Tollway advises drivers to verify any potential unpaid tolls by checking their account online at www.illinoistollway.com or by calling their customer service line at 1-800-UC-IPASS.  Here’s why these texts are suspicious and what to do:

• Scam Alert: The Illinois Tollway has issued warnings about phishing text messages falsely claiming to be from the agency and demanding payment for unpaid tolls. 
• Legitimate Communication: If the Tollway needs to communicate with you about a toll, they typically do so through mail or through your online account, not via text message, according to the Illinois Tollway. 
• No Personal Information Requests: The Tollway will never request personal or credit card information via SMS, according to the Illinois Tollway. 
• How to Verify: If you receive a text that appears to be from the Illinois Tollway, do not click any links or reply to the message. Instead, go directly to the Tollway’s website or call their customer service line to check your account. 
• Report Scams: If you believe you have received a scam text, you can report it to the Federal Trade Commission (FTC) at reportfraud.ftc.gov or the FBI’s Internet Crime Complaint Center (IC3) at www.ic3.gov, according to the Illinois Tollway. 

AI responses may include mistakes. Learn moreText Messaging Alerts – Illinois TollwayText Messaging Alerts – Illinois Tollway. Text Messaging Alerts. Toll Payments. Text Messaging Alerts. Text Messaging Alerts. Abou…Illinois TollwayFraudulent Electronic Communication – Illinois TollwayBeware: Text message phishing scam claims recipients owe money for tolls. These are not legitimate messages from the Illinois Toll…Illinois Tollway(function(){
(this||self).Bqpk9e=function(f,d,n,e,k,p){var g=document.getElementById(f);if(g&&(g.offsetWidth!==0||g.offsetHeight!==0)){var l=g.querySelector(“div”),h=l.querySelector(“div”),a=0;f=Math.max(l.scrollWidth-l.offsetWidth,0);if(d>0&&(h=h.children,a=h[d].offsetLeft-h[0].offsetLeft,e)){for(var m=a=0;mShow more

How to get Illinois toll fees waived?

Is there relief available? I-PASS Assist offers qualified income-eligible customers the benefits of I-PASS, lower prepayment requirements and waived transponder deposits, as well as invoice fee dismissals upon activation of an I-PASS account. Customers looking for relief should visit I-PASS Assist.

How to check if you owe tolls in Illinois?

An AI Overview is not available for this searchCan’t generate an AI overview right now. Try again later.AI Overview To check if you owe tolls on the Illinois Tollway, you can use the Illinois Tollway website’s Pay By Plate feature. You’ll need your license plate information to search for any outstanding tolls. Additionally, if you have an I-PASS or E-ZPass account, you can log in to your account to check your toll history.  Here’s a more detailed breakdown: 1. Using the Pay By Plate Feature:

• Go to the Illinois Tollway website.
• Navigate to the “Pay By Plate” section.
• Enter your license plate number and the state it is registered in.
• The system will then display any outstanding tolls associated with that license plate. 

2. Checking your I-PASS/E-ZPass Account:

• If you have an I-PASS or E-ZPass account, log in to your account on the Illinois Tollway website. 
• Look for a section related to your toll history or account activity. 
• This will show you a record of all tolls charged to your account, including any unpaid tolls. 

3. What if you don’t have an I-PASS/E-ZPass?

• If you don’t have an I-PASS or E-ZPass, you can still use the Pay By Plate feature. 
• You have a 14-day grace period to pay any unpaid tolls after using the tollway. 
• After 14 days, you may receive an invoice for the unpaid tolls. 
• To avoid fines and fees, it’s best to pay the tolls as soon as possible. 

AI responses may include mistakes. Learn moreHelp Center”Yes, you can convert your Pay By Plate service to an I-PASS account by logging in toyour account on the Tollway’s website or by u…TollwayPay By Plate – Illinois TollwayThe Illinois Tollway’s Pay By Plate feature allows you to enter your license plate and payment information up to 14 days after tra…Illinois Tollway(function(){
(this||self).Bqpk9e=function(f,d,n,e,k,p){var g=document.getElementById(f);if(g&&(g.offsetWidth!==0||g.offsetHeight!==0)){var l=g.querySelector(“div”),h=l.querySelector(“div”),a=0;f=Math.max(l.scrollWidth-l.offsetWidth,0);if(d>0&&(h=h.children,a=h[d].offsetLeft-h[0].offsetLeft,e)){for(var m=a=0;mShow more

Is Illinois Tollway getting rid of transponders?

And stickers are available now at Oasis and Tollway headquarters. Next week online on the Tollway. App and at retail spots joolasco in the Chicagoland. Area and at Road Rangers in the Rockford.

What is the customer service center for I-PASS?

/(800)824-7277
If you are an I-PASS simple user, please contact customer service (800)UC-IPASS/(800)824-7277 and be sure to have your transponder number available during the call.

How can I speak to someone at the Illinois Tollway?

Call 800-UC-IPASS (800-824-7277).