Hyundai Blue Link — Customer Service Number and Complete Support Guide

This page collects the authoritative ways to contact Hyundai Blue Link support, how the Blue Link service is provisioned, and exactly what to prepare before you call. The primary, official point of contact for U.S. Blue Link questions is Hyundai Motor America Customer Care at 1-800-633-5151. For written resources and account management use the Blue Link portal and owner resources at hyundaibluelink.com and the Hyundai owners site (owners.hyundaiusa.com). The Hyundai Motor America headquarters street address is 10550 Talbert Ave, Fountain Valley, CA 92708.

Blue Link is a factory-installed connected-vehicle system providing remote start, vehicle health reports, stolen vehicle recovery, SOS and more. Most new Hyundai vehicles include a complimentary Blue Link trial; as of 2024 that trial is commonly three years, but terms differ by model year and region so always confirm for your VIN. When you contact support you should have your VIN, vehicle model year, Blue Link account email, and the last four digits of the payment method (if billed) available to speed resolution.

Primary contact numbers, websites and physical address

Direct phone support for all Hyundai customer issues in the United States is handled through Hyundai Motor America Customer Care. Use the following high-value contacts and links when you need Blue Link-specific assistance, activation, or billing help:

• Hyundai Motor America Customer Care (U.S.): 1-800-633-5151 — primary number for Blue Link enrollment, billing disputes, and technical handoffs to the Blue Link team.
• Blue Link official site and enrollment portal: https://www.hyundaibluelink.com — use this to register vehicles, check subscription status, and download app links for iOS/Android.
• Hyundai Owner Resources and account management: https://owners.hyundaiusa.com — manage subscriptions, update vehicle profile, and access owner manuals and software updates.
• Corporate / headquarters address: Hyundai Motor America, 10550 Talbert Ave, Fountain Valley, CA 92708 — useful when you need to escalate in writing or send formal documentation.

If you are outside the United States, do not call the U.S. number — use your local Hyundai importer or dealership. The dealer locator at hyundaiusa.com (Dealer Locator) will find the nearest authorized service center. Support hours by phone are typically business hours for administrative teams; emergency in-vehicle SOS or roadside buttons operate 24/7 through the telematics center.

When you call, clearly state: (1) VIN (17 characters), (2) vehicle model and model year, (3) Blue Link account email, and (4) a concise symptom description (app error code, failed remote command, or message text). This reduces transfer time and allows Tier 1 agents to check account and vehicle-side diagnostics in real time.

How to reach Blue Link support — channels and when to use each

There are five practical channels to get Blue Link help: phone (Customer Care), the Blue Link mobile app, the Blue Link website portal, your selling or servicing dealer, and the vehicle’s in-cabin SOS / Roadside Assistance buttons. Which channel you choose depends on the issue type. For account, billing, or subscription changes call 1-800-633-5151 or use the owners.hyundaiusa.com portal. For immediate safety/accident assistance press the vehicle’s SOS button — that connects you to emergency responders via the telematics center.

Technical issues with the app (login failures, app crashes, or failed remote commands) are often resolved faster if you pair a phone support call with app diagnostic screenshots and the vehicle’s last-known odometer reading and firmware version. Dealers handle firmware updates to the head unit or telematics module that require a software flash or module replacement; contact your authorized dealer and ask for a Blue Link telematics diagnostic appointment.

Step-by-step troubleshooting checklist before you call

• Confirm subscription status: Log into owners.hyundaiusa.com or hyundaibluelink.com and verify active plan and billing method. Note trial expiration date (common complimentary trial: 3 years on many new models as of 2024).
• Collect vehicle identifiers: VIN (17 characters), vehicle year/model, and current odometer reading — agents will request these immediately.
• App and phone checks: Ensure Blue Link app is latest version (check App Store / Google Play), confirm cellular data on your phone, and force-quit/restart the app. Rebooting the phone and reconnecting any Bluetooth to the vehicle can clear transient authentication problems.
• In-vehicle checks: Turn ignition to ACC/ON (not required for all remote commands but useful for diagnostic checks), verify telematics indicator is not showing persistent errors, and note any on-screen error codes or messages.
• Document error behavior: Record timestamps, error messages, and frequency (e.g., “remote start failed 3 of 5 attempts between 08:00–09:00, app reported Error 101”).

Providing this checklist information at the start of the call reduces average handling time dramatically — tests at dealer service desks typically cut diagnosis time from 30–45 minutes to 10–15 minutes when VIN and account validation are ready. If a telematics module or software update is required, the agent will issue a repair authorization or schedule a dealer appointment; bring a printed copy of any error screenshots.

Enrollment, subscriptions, pricing and cancellation

Enrollment starts at hyundaibluelink.com or via your dealer at delivery. Most new Hyundai cars include a complimentary Blue Link trial period (frequently three years as of 2024); confirm exact trial length on your buyer paperwork or the owner portal. After any trial period ends, Blue Link becomes a paid subscription service. Pricing and packages vary by model year and market; Hyundai publishes current plans and any promotional offers on the Blue Link website and through authorized dealers.

To renew, change, or cancel a subscription: log in to owners.hyundaiusa.com or call Hyundai Customer Care at 1-800-633-5151. Keep billing records and confirmation numbers for any transaction. If you plan to sell the vehicle, transfer instructions are handled by Customer Care and often require removing your payment method and verifying the new owner through dealership paperwork.

If you need faster escalation, request a supervisor or written case number and follow up in writing to Hyundai Motor America headquarters at the Talbert Ave address above. Use the Blue Link portal’s “Contact Support” function to attach logs or screenshots — agents can link those files directly to your case and to the vehicle diagnostics for a faster resolution.

Is there a problem with the Hyundai Bluelink?

User reports indicate no current problems at HYUNDAI Bluelink. Hyundai Bluelink is a connected car system that allows users to remotely access and control their Hyundai vehicles.

Is Hyundai discontinuing Bluelink?

The wireless service provider whose network enabled the use of your vehicle’s Hyundai Bluelink device discontinued their 2G cellular network service as of January 1,2023. Because of their cellular network discontinuation, we regret that affected vehicles can no longer access the Hyundai Bluelink subscription services.

How do I talk to Bluelink?

Contact Bluelink Customer Care at 855-225-8354 for any questions on this process.

How do I contact Bluelink customer service?

If you have any questions about Blue Link, please call Blue Link Customer Care at (855) 225-8354 or send an email to [email protected]. You can contact Blue Link as often as you like.

Why is my Bluelink not connecting?

An AI Overview is not available for this searchCan’t generate an AI overview right now. Try again later.AI Overview To fix Hyundai Bluelink connection issues, you can perform a hard reset of the vehicle’s head unit by pressing the reset button (a small pinhole) with a paperclip for 10 seconds, or by accessing “Dealer Mode” via the touchscreen to perform a network reset. After the reset, reconfigure the Bluelink settings in the car’s menu, and then refresh the My Hyundai app to see if the connection is restored.
  Method 1: Head Unit Reset

1. Start your vehicle: with the ignition turned ON. 
2. Locate the reset pinhole: on the head unit (infotainment screen). It’s often a small, unmarked hole near the volume knob. 
3. Insert a paperclip: or similar tool into the pinhole and press the button for 5-10 seconds until the head unit reboots. 
4. Access Settings: on the touchscreen, go to “Data/Network” or “Bluelink” settings, and select “Reconfigure” or “Activate”. 
5. Open the My Hyundai app: and refresh it to see if the connection is working correctly. 

Method 2: Dealer Mode Reset (for some models) 

1. Start your vehicle: and switch your media input to FM. 
2. Enter Dealer Mode: by long-pressing the Setup button until the setup screen appears. 
3. Follow these steps: (the exact steps may vary by model) to set the volume and tap on the screen’s chip image to bring up a keyboard: 
   • Set volume to 7, then tap the area with the chip image. 
   • Set volume to 3, then tap the area again. 
   • Set volume to 1, then tap the area again. 
4. Enter the code: “2400” or “24002400” into the keyboard and press Enter/OK. 
5. Select “Connected car service”: and then “Reset network”. 
6. Wait for 30 seconds, then press the home button to exit Dealer Mode. 
7. Go back to the Settings menu: and reconfigure your Bluelink settings. 
8. Refresh the My Hyundai app: to verify the connection. 

If these steps don’t work, you may need to contact Blue Link support for assistance, as there could be a server-side issue or a hardware problem with the modem. 

AI responses may include mistakes. Learn moreIf your Bluelink app isn’t working : r/Hyundai – RedditFeb 11, 2025 — Try resetting the hean unit, with ignition on press the reset pin for 10 seconds, it will reboot. If this doesn’t solv…Reddit · r/HyundaiQuickly fix your broken Bluelink connection on a Hyundai/KiaJan 15, 2025 — which I am not thank you Wipers. um thinks I’m in middle of Manchester which I’m not. and then when you scroll through…YouTube · CreweTube(function(){
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Does Hyundai have 24 hour customer service?

Operation Time: 24/7 Service
To better assist you during your call please have the last 8 characters of your VIN on hand.