HyreCar customer service telephone number — complete practical guide

This guide explains how to locate and use HyreCar’s customer service telephone number, what to expect when you call, and how to prepare so your call is fast and productive. HyreCar is a peer-to-peer car rental marketplace (website: https://www.hyrecar.com) headquartered in Los Angeles, CA, founded in 2014. Because contact channels and phone routing change periodically, the single most reliable source for the current telephone number is HyreCar’s official app and its Help/Contact pages on hyrecar.com.

The remainder of this document gives step‑by‑step instructions, the exact pieces of information rental drivers and car owners must have on hand, typical hours and response expectations, and escalation templates you can use if an issue requires referral to claims or corporate departments.

Where to find HyreCar’s official telephone number

HyreCar publishes its primary contact options in two places that are updated in real time: (1) inside the HyreCar mobile app under Help or Contact Us, and (2) on the Help Center page at https://www.hyrecar.com/help. The telephone number shown in the app is the most current; HyreCar routes some inquiries to separate lines or third‑party call centers depending on whether you are a driver (renter), a vehicle owner (lister), or handling an incident/accident claim.

Do not rely on third‑party aggregators for the telephone number because numbers and hours have changed historically. If you only have web access, go to hyrecar.com, click Help or Support, and look for a “Call Us” or “Contact” banner. If a phone number is not listed, HyreCar’s policy is to escalate via in‑app messaging or email first; phone support is typically provided after an initial ticket or for urgent issues like accidents or charge disputes.

When to call HyreCar by phone (versus using app or email)

Use the telephone line for time‑sensitive, safety, or financial incidents: on‑road accidents, tow requests, verified vehicle breakdowns, unauthorized use/theft, or immediate payment authorization problems. For routine administrative matters (account verification, listing edits, billing inquiries under $250), the in‑app messaging and support ticketing system typically resolves issues more quickly because it attaches your trip ID, listing ID and photos automatically.

HyreCar’s service model emphasizes recordable support, so they may require an initial support ticket before phone escalation. Typical response times: in‑app tickets often receive an initial reply within 24 hours on business days; urgent phone incidents are triaged immediately. If your matter involves insurance claims, expect follow‑up from HyreCar’s claims unit within 48–72 hours with a claim number and next steps.

What to have ready before you call

Preparing the right documents and trip data will reduce call time and speed resolution. Collect the rental confirmation/booking ID, the vehicle listing ID, dates and times of the trip, the registered name on the HyreCar account, and the last four digits of the payment method used. If a vehicle is involved, note the license plate, VIN (if available), and photos of damage or location screenshots.

Also prepare identity and insurance information. HyreCar requires drivers meet verification rules (usually a valid U.S. or state driver’s license, proof of 2+ years driving history for certain programs, and any required background checks). For claims, provide insurance policy number, insurer name, claim number if you opened one independently, and a brief chronology of events.

• Minimum checklist to have before calling: booking/Trip ID, listing ID, date/time of incident, driver full name & license number, four photos (damage/scene), payment method last four digits, and any police report number if applicable.

How HyreCar handles claims, fees and refunds

HyreCar separates customer service from claims processing. Customer service agents can open a claims ticket, collect initial documentation, and assign a claims representative. For collisions or comprehensive claims, HyreCar will request digital photos, a written statement, repair estimates, and may require a police report for incidents above certain thresholds (commonly above $1,000 in damage, though thresholds vary by program and year).

Refunds and billing reversals follow documented timelines: initial review within 48–72 hours, adjudication within 7–14 calendar days for straightforward billing disputes, and longer (30–90 days) if insurance or third‑party vendors are involved. Fees commonly encountered include a platform service fee (varies, typical range 10–20% of the rental subtotal), damage holds/security deposits (often $250–$1,000), and per‑day rates that historically range from about $25/day (economy/commuter vehicles) to $150+/day (specialty or long‑term use). Always ask the agent for the ticket or claim number and an estimated resolution timeline.

Sample call scripts and escalation steps

Start your call with a concise header: “Hello, my name is [Full Name]. My HyreCar booking ID is [####]. I’m calling about an accident that occurred on [MM/DD/YYYY] at [time]. The vehicle listing ID is [###]. I need a tow and a claims ticket.” This immediately provides the agent the identifiers they need to pull your record. Ask the agent for the ticket/claim number and the expected next contact time (e.g., “When should I expect the claims adjuster to contact me?”).

If the first‑line agent cannot resolve your issue, request escalation: ask for the claims department or a supervisor and record the name and direct extension. If a resolution is not provided within the promised timeframe, escalate by reopening the support ticket in‑app and including the original agent name, ticket number, and exact timestamps. If you need corporate contact, request the corporate office email for executive or legal escalation; keep all correspondence and photos in a single folder for reference.

• Escalation steps: 1) Collect booking/listing IDs and agent name; 2) Request a claims/ticket number and timeline; 3) Reopen ticket in‑app if no response in the promised window; 4) Ask for corporate escalation email or manager contact if unresolved after 7–14 days.

Why is HyreCar shutting down?

“Despite significant improvements in overall profitability and extensive restructuring efforts, the company has faced an ongoing lack of liquidity which has made U.S. operations no longer viable,” AJ Lee, interim CEO and chief operating officer at Getaround, said in the release.

How much does HyreCar pay?

The average HyreCar hourly pay ranges from approximately $21 per hour (estimate) for a Customer Service Representative to $73 per hour (estimate) for a Marketing Director. HyreCar employees rate the overall compensation and benefits package 3.5/5 stars. What is the highest salary at HyreCar?

Does HyreCar charge a deposit?

If you do not pay with a credit card, you will be assessed a $200 refundable deposit. If you choose to pay with a credit card, you will not be assessed this deposit. Background Check: If you are new to HyreCar, there is a background check that you need to pass before you can rent a car.

Does HyreCar have a phone number?

HyreCar contact info: Phone number: (888) 688-6769 Website: www.hyrecar.com What does HyreCar do?

Can I do Uber with HyreCar?

Want to be a rideshare driver for Uber or Lyft but don’t have access to a vehicle? HyreCar can help you rent a vehicle for ridesharing in less than 24 hours, in all 50 states, with no long term contracts and insurance included. Just make sure to stock your car with all the essential items we listed above.

What is the lawsuit against HyreCar?

The complaint alleges that throughout the Class Period, the defendants failed to disclose the following adverse facts, which were known to defendants or recklessly disregarded by them: (1) HyreCar had materially understated its insurance reserves; (2) HyreCar had systematically failed to pay valid insurance claims …