Huntington.com Customer Service — Expert Guide for Consumers and Small Businesses

Overview and Key Facts

Huntington Bank (Huntington Bancshares Incorporated, ticker HBAN) is a regional bank headquartered in Columbus, Ohio, with roots dating to 1866. In recent years the bank has expanded through organic growth and acquisitions; as of mid‑2024 Huntington operated roughly 1,000 branch locations across the Midwest and maintained total assets in the neighborhood of $200 billion (check huntington.com for the latest filings and quarterly reports).

Customer service at Huntington is delivered through a combination of branch staff, centralized phone support, secure messaging inside online and mobile banking, and digital chat. Understanding which channel to use for a given issue materially shortens resolution time: transactional problems and card fraud are fastest by phone (immediate action), while tax forms, statement requests and complex disputes often require secure message or an in‑branch appointment and documented follow‑up.

Primary Contact Channels and Practical Use Cases

Huntington publishes a primary customer support portal at https://www.huntington.com where you can sign in to secure chat, send encrypted messages, schedule appointments, and locate branch hours and ATMs. For many routine tasks—check holds, transfer limits, stop payments, and online banking password resets—the mobile app or online secure messaging is both auditable and convenient.

For urgent matters such as suspected card fraud, unauthorized account activity, or lost/stolen debit or credit cards, call immediately using the bank’s published toll‑free support lines or the number on the back of your card. Phone agents can place immediate holds, initiate card replacement, and file fraud claims that trigger expedited investigations.

• Primary phone (personal accounts): 1‑800‑480‑2265 — use for account access, debit/credit card problems and transaction disputes. Available information and hours are posted at huntington.com/contact.
• Website and secure messaging: https://www.huntington.com — use for documentation requests, statement copies, and scheduled callbacks.
• Branch locator and appointments: huntington.com/locations — book an in‑person meeting for notarizations, signatures and complex loan discussions.

Common Issues and Typical Resolution Timelines

Billing disputes and unauthorized transaction investigations: when you report a disputed debit or ATM transaction, Huntington typically provides a provisional credit within 7–10 business days in many cases while the investigation proceeds; final investigations can take 30–90 days depending on the complexity and whether third‑party networks (Visa/Mastercard/ACH) are involved. Always request a dispute reference number and note the agent’s name and time of call.

Account access problems and ACH return investigations: simple password resets and online authentication issues can be resolved during a single phone call or secure chat session if you can complete identity verification. Returned ACH or NSF disputes often require 2–6 weeks to fully reconcile through the originating institution and may incur fees (review current fee schedules in your account disclosures or at huntington.com/disclosures).

Escalation Path and Formal Complaint Process

If frontline support does not resolve your issue, use the formal escalation path. First request a supervisor on the phone or escalate via secure message with a clear subject line (example: “Escalation — Unauthorized debit, account ending 1234”). Supervisors have broader authority to issue provisional credits and initiate rapid investigations. Keep dates, amounts, transaction IDs and any supporting documents (receipts, screenshots).

If internal escalation fails, Huntington is subject to federal and state banking regulators. You may file a complaint with the Consumer Financial Protection Bureau (CFPB) at consumerfinance.gov/complaint or call the CFPB, and you can also submit state regulator complaints (Ohio Department of Financial Institutions, or the regulator in the state where you live). Retain all written correspondence; regulators request documentation when opening formal matters.

• Escalation checklist: documented call logs (date/time/agent), secure message transcript, provisional credit reference, branch/manager contact — include these if filing with CFPB or your state regulator.

Practical Tips to Get Faster, Cleaner Resolutions

Before you call, assemble the essentials: account number (last four digits if safer), transaction dates, amounts, merchant names, and screenshots of online statements. That reduces call time and gives the agent the evidence they often need to start a formal trace or provisional credit. When possible, use the secure message feature in online banking because it creates a timestamped audit trail that agents and investigators review.

For business customers, designate an authorized representative and list them on account governance documents. Business issues (wire recalls, larger ACH reversals, commercial loan servicing) frequently require documented authorization and take longer if signers are not pre‑authorized. Schedule in‑branch appointments for notarized documents, certified signatures, or loan closing logistics; branch staff can consult local commercial specialists by appointment.

Security, Privacy, and Additional Resources

Huntington uses multi‑factor authentication in its mobile app and online banking to protect accounts, plus fraud monitoring on debit and credit cards. If you suspect account takeover, change your login credentials, alert the bank by phone immediately, and check any linked external accounts (PayPal, Zelle, Venmo) for unauthorized transfers. Remove saved credentials on lost devices and register device loss with local law enforcement if identity theft is suspected.

For corporate filings, investor relations, and press releases — including up‑to‑date annual reports and asset figures — visit https://ir.huntington.com. For branch address and corporate headquarters: Huntington Bank Center, 41 S. High Street, Columbus, OH 43215 (verify current mailing details at huntington.com). Always confirm phone numbers and hours on the official site before visiting or sending sensitive documents.

How do I check my Huntington bank account balance?

Simply go to huntington.com and log into your account, where your account number and balance will appear on the screen. From here, you can see your account history including purchases, deposits and pending transactions.

What is the 24 hour line for Huntington Bank?

To speak to a customer service representative, call (800) 480-2265.

What bank is merging with Huntington Bank?

Veritex
It was announced that Huntington Bancshares will acquire Veritex Holdings in an all-stock deal, one of the largest Texas bank deals in 20 years. Huntington, a $210 billion regional bank based in Columbus, Ohio, operates in 13 states.

How do I look my account balance?

How to Check Your Bank Account Balance

1. On Your Bank’s Website.
2. Through Your Banking App.
3. At an ATM.
4. Over the Phone.
5. With Bank Statements.
6. Through Account Alerts.
7. With a Bank Teller.

What banks have 24 hour customer service?

These 12 popular banks, presented alphabetically, offer live 24/7 customer support over the phone or through live online chat.

• Axos Bank.
• Alliant Credit Union.
• American Express National Bank.
• Chime.
• Discover Bank.
• KeyBank.
• Marcus by Goldman Sachs.
• Navy Federal Credit Union.

Can I check my checking account balance online?

Ways to see your checking account balance. There are a few ways to check your balance. You can see how much you have in your checking account online through the bank’s app or website, at an ATM, with a bank teller, by viewing your statement or over the phone.