Hunter Sprinkler Customer Service: A Professional’s Guide

How to Reach Hunter Support and What to Expect

For official product information, technical documentation, and the fastest route to warranty assistance use Hunter’s main website at http://www.hunterindustries.com and the dedicated support portal at http://www.hunterindustries.com/support. On the support portal you can download manuals, wiring diagrams, part exploded views, and firmware notes for controllers such as Pro‑C, ICC2, X‑Core and Hydrawise models. Submitting a support request through the online form is the recommended first step because it creates a ticket and attaches model/serial data you can reference later.

Expect triage via the portal or email within 48 business hours for non‑urgent issues; for time‑sensitive irrigation shutdowns many professionals call their local authorized distributor first. Keep these three items ready before contacting support: the exact model number (printed on the product label), date and proof of purchase, and a short description of the system environment (incoming pressure, pump/station count, and any recent changes). That information reduces diagnostics time and speeds RMA or parts authorization when required.

Troubleshooting Common Problems (Step‑by‑Step)

Field troubleshooting resolves 70–85% of common irrigation problems without a parts replacement when executed methodically. Typical failure modes tied to Hunter equipment are: controller wiring faults, 24 VAC supply loss, clogged or broken valve diaphragms (PGV/PGA valves), solenoid failure, and pressure issues that affect MP Rotator performance. Establish a baseline first: confirm the controller has 24 VAC at the terminal block (nominal 20–30 VAC under load) and that the controller program or master valve relay is not disabling zones.

Use this targeted checklist during a site visit to isolate the fault quickly — these checks are what experienced technicians run in the first 10–15 minutes of diagnostics.

• Electrical: Measure voltage at the controller and at the valve solenoid lead — target 20–30 VAC; if voltage is absent, check transformer (commonly 24 VAC, 30–60 VA for larger systems) and fuses; solenoid resistance typically reads 20–80 ohms depending on model. Replace solenoid if open or shorted (cost typically $15–$35 retail).
• Valve mechanical: Manually actuate station from the controller to see if valve toggles; remove valve bonnet and inspect diaphragm and seat for grit or root intrusion; replace diaphragm assembly if worn (PGV diaphragm kits $10–$25).
• Hydraulics: Measure supply pressure with a dial gauge; most Hunter rotors and MP Rotators operate best between 30–50 PSI although some models work from 20–70 PSI. Check for line leaks and partially closed valves that reduce flow; leaking mainline can reduce coverage across multiple zones.
• Nozzle/coverage: Inspect MP Rotator or spray nozzles for wear or mineral buildup; small drops in flow (0.2–0.5 GPM per head) often indicate clogged screens — clean or replace nozzles ($3–$12 each) before changing rotor bodies ($40–$120).
• Controller/Software: For Hydrawise and Wi‑Fi controllers, confirm network SSID, password, and that the controller shows “connected” in the app; if firmware mismatches occur, follow the controller’s update prompts or contact support with controller logs.

Warranty, Returns, and Parts Replacement

Hunter typically supports products with manufacturer warranties that vary by product class — expect 2 to 5 years depending on whether the item is an electronic controller (usually 2 years) or a precision component like MP Rotators (often up to 5 years). Warranty eligibility usually requires proof of purchase from an authorized dealer and adherence to installation guidance; unauthorized modifications or accidental physical damage are common warranty exclusions. When filing for warranty service, document the failure with clear photos, model/serial numbers, and a concise failure timeline.

Return merchandise authorizations (RMAs) are handled either by Hunter or by the authorized distributor that sold the part. Dealers commonly allow 30‑day returns for unused inventory, while warranty returns follow Hunter’s RMA instructions on the support portal. For expedited replacement, request a cross‑ship or local dealer pickup; typical cross‑ship fees and shipping vary by region, but planning on $10–$40 shipping and handling for small parts is realistic unless otherwise arranged.

Hydrawise, Firmware, and App Support

Hydrawise (hydrawise.com) is Hunter’s cloud platform and mobile app for connected irrigation controllers. It provides remote scheduling, flow monitoring, weather adjustments, and predictive water savings. When troubleshooting Hydrawise connectivity, first verify local Wi‑Fi range (controllers are typically within 30–50 ft of the access point with clear line of sight), then confirm SSID/password and that captive portals are not blocking the device. If persistent connectivity issues occur, try a Wi‑Fi repeater or switch to Ethernet on compatible controllers.

Firmware updates are pushed periodically; always read the release notes before updating in the field. For managed systems, schedule firmware updates during off‑peak watering hours and back up existing programs. If updates fail, capture screenshots of error messages and the controller serial number and send to support — these details cut resolution time significantly.

Working with Dealers and Professional Support

For on‑site repairs or complex system design (pump stations, multi‑zone flow management, irrigation audits), working with an authorized Hunter dealer is the fastest path. Dealers provide parts stock, warranty processing, and trained installers; use Hunter’s dealer locator on their website to find local pros who typically carry common parts (solenoids, diaphragms, MP Rotators) and stocks for same‑day service. Typical rates for a certified technician range from $75–$125 per hour, with fixed charges for service calls ($75–$150) depending on market.

For ongoing maintenance contracts you can expect annual service plans to run $150–$400 per year depending on zone count and included services (seasonal turn‑on/turn‑off, programming adjustments, and 1–2 site visits). When contracting, request an itemized scope that lists parts pricing, labor rates, response time guarantees, and whether the contractor is an authorized Hunter installer — that ensures warranty compliance and smoother parts replacement when needed.

Quick Reference: Key Hunter Product Lines and Resources

• Common controllers: Pro‑C, ICC2, X‑Core, Hydrawise HC — check model label for exact part number before ordering parts.
• Common valves and solenoids: PGV, PGA, ICV — diaphragm kits and solenoids are economical first fixes.
• Nozzles and rotors: MP Rotator (multi‑precipitation), I‑20/I‑25 rotors, PGP (rotor heads) — match radius and GPM when replacing.
• Support resources: http://www.hunterindustries.com/support and https://www.hydrawise.com for manuals, videos, and firmware notes.

Who owns Hunter sprinkler company?

Founded in 1981, Hunter Industries is a family-owned manufacturer of best-in-class solutions for the landscape irrigation, outdoor lighting, dispensing technology, and custom manufacturing sectors. Headed by CEO Greg Hunter, our Global Operations Team provides leadership for the entire company.

Why is my Hunter sprinkler leaking?

Hunter rotors have replaceable riser seals that may wear out over time. Sandy soils, sunken heads, or extremely hot and cold temperatures may also cause a seal to wear out prematurely.

How to reset hunter watering system?

To reset the controller keep the dial in the run. Position open the door to the wiring compartment at the back of the face pack you will find the reset. Button press and hold the program.

What is the phone number for Hunter controller support?

If the display has failed and you have already replaced the transformer, you may need to replace the entire controller. If you would like to see if there are any troubleshooting tips to find out what is causing the issue, you may want to contact Hunter’s customer support line. Their number is 760-591-7383.

Who to call if the sprinkler is not working?

If you need help with your lawn sprinkler system, call Plumbers 911. You will be connected to a licensed, local professional who can diagnose and repair your system. They can inspect your system annually as well as put it to bed at the end of the season.

How do I contact Hunter irrigation?

Hunter Support Website

1. Contact Hunter Support.
2. Live Phone Support – 800-733-2823.
3. Support Hours – Pacific Time Zone: 5:30 a.m. to 4 p.m., Monday through Friday.
4. Hunter Pro-C (non-WiFi) Support.