HUK customer service phone number — how to find, call and resolve issues efficiently

Where to locate the official HUK customer service number

HUK (HUK‑COBURG / HUK24 and related brands) publishes its official contact points on its corporate websites and in the policy documents sent to customers. The single safest source for a current, accurate customer service phone number is the insurer’s official web presence: https://www.huk.de for HUK‑COBURG and https://www.huk24.de for the online subsidiary. Look for the pages titled “Kontakt”, “Service” or “Schaden melden” (claims) and the legal “Impressum” — these pages are updated when numbers, opening hours or local office information change.

If you hold a physical insurance policy or an e‑mail confirmation, the customer service phone number and your dedicated regional agent’s direct line are normally printed on the first page. For immediate verification when you are unsure, use the site search term “Kundenservice Telefonnummer” or “Rufnummer” and compare the result with the data in the app or on your policy document to avoid calling scam numbers. Freephone numbers in Germany typically begin with 0800 and are free from German landlines and mobile networks; international callers will need the country code (+49) and the local number without the leading zero.

What to prepare before you call (so the call is short and productive)

Preparing the right documents and facts before dialing the customer service number cuts average handling time considerably. Have your insurance policy number (Versicherungsnummer), the vehicle registration number (Kfz‑Kennzeichen) and, for claims, the date/time/location of the incident. If you are reporting a motor claim, keep the vehicle identification number (VIN/FIN) and photos of damage ready on your phone or emailed to yourself so you can easily relay or transfer them during the call.

Also prepare personal identity details: full name, date of birth and postal address as registered with HUK, plus bank details (IBAN) only if the conversation will require settlement or transfer details. For third‑party claims you should have the other party’s name, insurance company and registration number. Being ready with this information typically reduces repeat calls and accelerates processing: experienced agents aim to register an initial claim within one phone session and issue a claim number for follow‑up.

What the customer service line handles and expected timelines

HUK customer service phone lines are used for a spectrum of tasks: general policy queries, mid‑term changes (e.g., new driver, address change), premium questions and claims reporting. For motor claims you will usually receive an immediate registration number and a timetable for next steps — many insurers schedule vehicle inspection, repair approval or loss adjustment within 24–72 hours after initial notification, depending on complexity. Payment of small, undisputed claims can often be completed within 7–14 calendar days once all documents are received; larger claims require detailed assessment and may take several weeks.

If you call outside normal business hours, many insurers provide automated claim registration numbers or emergency lines (such as breakdown or glass repair partners) that operate 24/7. Expect normal business‑hour phone support to operate on a schedule similar to other German insurers (commonly Mon–Fri, roughly 08:00–18:00 CET); exact hours are shown on the official contact page. For urgent matters involving injury or danger, always contact emergency services (110 police, 112 ambulance/fire) before calling your insurer.

Alternative contact channels and escalation path

Beyond the primary customer service phone number, HUK offers several alternative channels that are often faster for non‑urgent matters: the HUK mobile app or the “Mein HUK” customer portal for policy overviews, digital claims upload and messaging; e‑mail addresses specific to claims or billing; and local agent offices where face‑to‑face advice is available. For digital customers, using the web portal to upload photos and documents can halve processing times compared with postal exchanges.

If you do need escalation, have the original agent’s name and the claim or ticket ID from previous interactions. Formal complaints are typically processed through a separate complaints department; many insurers will provide a reference number and a response timeframe (e.g., written response within 14 days). If internal escalation fails, customers in Germany can seek arbitration through the Insurance Ombudsman (Versicherungsombudsmann e.V.) — check the insurer’s complaints page for the exact route and deadlines.

Quick checklist (what to have ready when you call)

• Policy number (Versicherungsnummer) and full name as on the policy
• Date/time/location of an incident, VIN / vehicle registration, photos of damage
• Contact details (phone, e‑mail), IBAN if settlement is required
• Other party’s insurance details for third‑party incidents
• Saved screenshots or print of the insurer’s contact page to verify the number you dial

Where to verify exact phone numbers and updates

Always confirm the up‑to‑date customer service phone number on the insurer’s official domain before calling. The relevant pages are typically: https://www.huk.de (main group), https://www.huk24.de (online brand). Use the “Kontakt” or “Schaden melden” pages, the mobile app menu, or the printed contact details on your paper/e‑mail policy certificate (Deckungsbestätigung). If you prefer in‑person service, search the local agent locator on the site for the branch address in your postal code (Coburg headquarters are in Bavaria; local offices are present nationwide).

Following these steps—verify the official number, prepare your documentation, use the digital upload options where possible—will give you the fastest resolution path when contacting HUK customer service. If you want, provide your country and whether you are an existing policyholder and I can outline the likely exact number format and next steps for your case.

Is Huk an American company?

Huk Gear is located in Charleston, South Carolina, United States .

How do I contact Huk?

How can I contact Huk Gear’s customer service? To contact our customer service, please visit our contact us page to chat with us. You can also send an email to [email protected]. We are happy to address any inquiries or concerns.

Who is the owner of Huk?

An AI Overview is not available for this searchCan’t generate an AI overview right now. Try again later.AI Overview Huk is owned by Marolina Outdoor Inc., a company that also owns the Nomad brand. In January 2018, the private equity firm Goode Partners LLC completed an investment in Marolina Outdoor, and the company now operates under the leadership of its CEO, Nate Smith, who was appointed in September 2024.
  Key details: 

• Parent Company: Marolina Outdoor, Inc.
• Founded: Marolina Outdoor was founded in 2014.
• Ownership: Goode Partners LLC is a private equity firm that invested in Marolina Outdoor in 2018.
• Leadership: Nate Smith serves as the current CEO of Marolina Outdoor.
• Brands: Marolina Outdoor’s brands include Huk and Nomad.

AI responses may include mistakes. Learn moreGoode Partners LLCGoode Partners LLCFormer Boardriders Leader Nate Smith Named CEO of Huk ParentSep 10, 2024 — Former Boardriders President Nate Smith is now CEO of Charleston-based Marolina Outdoor, owner of Huk Performance Fish…Shop Eat Surf Outdoor(function(){
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How long does Huk take to deliver?

We process orders within 1-4 business days, depending on order volume. Transit time ranges from 5-10 business days and is based on the ship to location.

Where is Huk headquarters?

An AI Overview is not available for this searchCan’t generate an AI overview right now. Try again later.AI Overview The Huk headquarters, under its parent company Marolina Outdoor, is located at 2265 Clements Ferry Road, Suite 401, Charleston, South Carolina, 29492, United States.  You can find the address listed on Huk’s official website, where it serves as the corporate address for the Huk Performance Fishing brand. 

AI responses may include mistakes. Learn moreContact Us – Customer Service – Huk GearHuk Gear / Marolina Outdoor. 2265 Clements Ferry Road. Suite 401.HukFrequently Asked Questions – Huk GearCorporate Address: Huk Performance Fishing / Marolina Outdoor. 2265 Clements Ferry Road, Suite 401. Charleston SC 29492.Huk(function(){
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How to return huk gear?

Please visit returns.hukgear.com to initiate your return. Once initiated, a return shipping label will be provided to you on both the confirmation page as well as in a confirmation email, sent to the email address used at checkout.