Hubzu Customer Service — Professional Guide

Overview of Hubzu support channels

Hubzu operates a centralized online support model focused on real estate auction activity. The official customer portals are the Hubzu Help Center and the Contact page (https://www.hubzu.com/help and https://www.hubzu.com/contact). These pages contain self‑service articles, step‑by‑step bidding guides, and the pathway to open formal support tickets. For routine questions (account access, bidding rules, listing details) the Help Center articles resolve most issues without waiting for an agent.

When a live response is required, Hubzu provides email and ticket support through the Help Center; many sellers and buyers report typical email/ticket response windows of 24–72 hours for standard inquiries and 1–5 business days for complex title/closing issues. If your matter is time‑sensitive (wiring, deposit submission, or closing deadline) escalate in the ticket and include timestamps and transaction IDs so support routes you to a specialist.

Common customer service issues and exact resolution steps

Below are the most frequent problems buyers and sellers bring to Hubzu support, with practical steps to resolve each. Addressing these items quickly reduces the risk of missed deposits, delayed closings, and disputed outcomes.

• Unable to place a bid: Verify your account is verified (photo ID and address verified in your profile), the property status is “Open for Bids”, and your available bid amount meets the minimum increment. If the platform rejects a bid, export the browser console log and take screenshots, then attach them to your ticket with the Property ID and time (UTC timestamp recommended).
• Deposit or wire issues: Auction deposits often require same‑day or next‑day wiring. Typical earnest deposit ranges on auction platforms are $1,000–$10,000 or 1–5% of the winning bid — check the property terms on the listing. If a wire is rejected, immediately obtain a bank trace number, send it to Hubzu support, and confirm the intended recipient escrow company name and account number shown on the listing.
• Title exceptions and closing delays: If a title commitment reveals exceptions, request the title report (ALTA) from Hubzu and open a ticket with the exception details. Many REO and bank‑owned sales take 30–60 days to close; home sales involving probate or tax liens can extend to 90+ days. Document all deadlines and ask Hubzu to provide the target closing date in writing.
• Inspection and property access: Confirm the inspection window posted on the listing (often 7–14 days before sale or per sale terms). If field access is blocked, file a ticket with photos and the attempt log; include the vendor or contractor name if an inspection was scheduled through Hubzu’s network.
• Refunds and cancellations: Refund policies vary by auction and are governed by the sale terms. If you believe a refund is due, submit the purchase confirmation, payment ledger, and a written explanation. Expect an initial acknowledgement within 48 hours and a substantive review within 7–21 business days for routine financial reversals.

For every issue, always capture the Property ID, Bid ID or Contract number, exact timestamps, and payment receipts. These items accelerate support routing and audit trails during escalation.

Payments, escrow, deposits, and closing expectations

Hubzu transactions are governed by the terms posted on each listing, and many sales are completed through third‑party escrow and title companies. Typical timelines: once a winning bid is accepted, the buyer’s earnest deposit is due immediately or within 24–72 hours; the full closing often occurs within 30–45 days unless the listing specifies a different schedule. For REO and lender sales expect longer administrative windows — 45–90 days is not uncommon.

Fee structures vary by sale: some auctions include a buyer premium (a percentage added to the hammer price, sometimes 1–5%), while others include closing costs as negotiated. To illustrate, on a $200,000 winning bid a 2% buyer premium equals $4,000; closing costs might add a further 2–4% ($4,000–$8,000). Always review the listing’s Terms & Conditions and the Purchase Contract for itemized fees before bidding.

Documentation, disputes, and escalation checklist

When opening a dispute or initiating an escalation you must supply precise documentation so Hubzu and any third‑party escrow/title partner can act promptly. Missing paperwork is the primary cause of multi‑week delays during dispute resolution. Below is a compact checklist to include with any claim or support ticket.

• Official purchase confirmation or contract (PDF) showing Property ID, buyer/seller names, and sale price.
• All payment evidence: wire transfer receipts, ACH confirmations, bank trace numbers, and deposit amount and date.
• Title documents or ALTA commitment, HUD‑1 or Closing Disclosure if available.
• Inspection reports, photographs of property condition, and any written vendor communications.
• Correspondence history with Hubzu (ticket numbers, agent names), and government ID for identity verification.

After submission, expect an acknowledgement within 48 hours and a documented escalation path: Tier 1 support → Transaction Specialist → Legal/Escrow team. For unresolved legal or statutory issues, preserve all originals and consider parallel notice to the state real estate commission or your attorney; keep copies of certified mail receipts or email delivery confirmations as part of the record.

Best practices to get rapid, correct support

To achieve fast resolution, prepare a concise support packet: include the Property ID, Bid ID or Contract number in the subject line, attach all relevant receipts and reports as PDFs, and provide a step‑by‑step timeline of events with UTC timestamps. If you call support, reference the open ticket number and ask the agent to escalate to a Transaction Specialist when deposits or closings are time‑sensitive.

Finally, protect yourself against fraud. Always verify wiring instructions against the listing and Hubzu contact pages; do not rely solely on emailed instructions without a call‑back to a verified Hubzu contact point (use the Help/Contact pages to locate the correct channel). Keeping a clear audit trail and using certified or trackable payment methods are the most effective ways to avoid disputes and resolve them quickly when they occur.

How to contact Homes.com customer service?

On this page, complete the form with your full name, email, and comments. Once you are done filling out the form, you can submit your form by clicking or tapping the “Submit” button at the bottom of the form. You can also contact Homes.com by emailing us at [email protected] or calling us at (800) 431-5509.

How do you know if an auction is legit?

It’s about whether the site operates in a fair, transparent, and legal manner. Legitimate auction sites prioritize user safety, provide secure payment options, and have clear terms and conditions. They also have a solid reputation, backed by positive customer reviews and professional affiliations.

How to talk to homeowners?

Listen actively: Pay close attention to the homeowner’s concerns and priorities, and take the time to understand their perspective. Be transparent: Be open and transparent about the costs involved in the project, including any potential challenges or changes that may arise, and explain how they will be handled.

Do auction homes have to be paid in cash?

You must have cash to make the purchase
Most auctions require that you pay in cash or with a cashier’s check. You can’t use a mortgage to finance the purchase upfront. That means you need a lot of capital to get started.

How does Hubzu work?

Hubzu properties can go through multiple auction cycles if the reserve price is not met. So, it’s possible for properties to sell for much more than the initial bids as well as for properties to stay on the platform for months without receiving a bid that tops the reserve price.

How do I contact apartment.com customer service?

Renters

1. Email: [email protected].
2. Call: (888) 658-7368.