How do I contact ZAGG customer service?

Quick overview of ZAGG customer service

ZAGG (brand site: https://www.zagg.com; help hub: https://support.zagg.com) supports accessories such as InvisibleShield screen protectors, ZAGG keyboards, and Mophie power products. Customer service handles order help, returns, warranty replacements, technical troubleshooting, and repair/diagnostic intake. Typical channels are live chat, web ticket/email, phone support, and social media outreach.

Response expectations: web tickets and email inquiries commonly receive an initial automated acknowledgement immediately and a substantive reply within 24–72 business hours depending on volume; live chat or phone can resolve many issues on the same interaction. For warranty cases, expect multi-step validation (photos, proof of purchase, device model) and replacement processing that commonly takes 7–21 calendar days from approval to receiving a replacement product.

Primary contact channels and when to use each

• Live chat (fastest for basic troubleshooting and order questions): Use the chat widget on https://support.zagg.com. Live chat is best for quick order status checks, immediate troubleshooting steps (screen alignment, adhesive questions), and small refunds or exchanges.
• Support ticket / email (best for documented warranty claims): Submit through the online form at https://support.zagg.com. Include order number, photos (high-resolution), date of purchase, and a short timeline of the defect. Expect a 24–72 hour reply window; complex warranty approvals may require additional evidence.
• Phone (use for urgent account or order escalation): ZAGG publishes regional phone numbers and hours on its support site — check https://support.zagg.com/contact for the current U.S. and international lines and hours. If your issue is time-sensitive (authorized return window closing, gift situations), request phone escalation and a case number.
• Social media (public visibility can speed replies): ZAGG maintains official pages on Facebook and Instagram (@ZAGG) and often monitors these channels during business hours. Use social channels for status inquiries only; never post personal payment or order details publicly—move to DM or the support portal when asked.

How to file a warranty or repair claim — step-by-step

Start at the ZAGG support portal and choose the product category (InvisibleShield, Keyboards, Mophie, Speck, etc.). A typical warranty workflow includes: 1) submission of the claim via the web form; 2) photo or video evidence showing the defect; 3) proof of purchase (order number, receipt, or credit card statement) and 4) product serial number or barcode when available. Digital receipts are usually accepted.

Warranties vary by product: many screen protector products carry a lifetime replacement promise for the original purchaser; battery/power products often have 1–2 year limited warranties; keyboards and cases commonly have 1-year limited warranties. If a claim is approved, ZAGG most commonly issues a replacement shipped to the address on file; out-of-warranty repairs or replacements may incur a service fee and shipping charge—expect a typical fee range of $10–$50 depending on the product and the extent of service required.

Returns, refunds and the RMA process

For online orders, ZAGG generally requires returns to be initiated within a set window (commonly 30 days from delivery for non-defective returns—verify the current policy on the receipt or support portal). Defective items or warranty replacements follow the RMA process described above and are assessed individually. Always obtain an RMA number or return authorization before shipping anything back; packages shipped without authorization are frequently refused.

Refund timing: once ZAGG receives an approved return, refunds to credit cards typically post within 5–14 business days depending on bank processing times. Exchanges or replacements require additional shipping time; expedited shipping is sometimes available for an extra fee. Keep documentation: tracking number, RMA reference, and screenshots of the return confirmation email until your refund or replacement is complete.

Information to prepare before you contact ZAGG (checklist)

• Order number and date of purchase — crucial for faster lookup and warranty validation.
• Product model and serial numbers (e.g., keyboard model code, Mophie battery pack serial), and the device model it was used with (iPhone 12, Samsung S22, iPad Air 4, etc.).
• High-quality photos or short video demonstrating the issue (lighting, close-up, and a shot showing the whole product) plus a photo of the purchase receipt or digital invoice.
• Steps you already tried (rebooted device, re-seat accessory, cleaned screen with alcohol-free wipe, updated firmware) and any error messages or LED indicators observed.
• Preferred resolution (refund, replacement, repair, or store credit) so agents can offer tailored options quickly.

Escalation, consumer protections and final tips

If the initial support path does not resolve the issue, request escalation by asking for a supervisor or case manager and insist on a ticket/case number for escalation tracking. If you purchased through a retailer (Amazon, Best Buy), you can also initiate returns or warranty claims through the retailer’s process, which may be faster in some cases.

For unresolved disputes: bank or card chargeback policies, the Better Business Bureau (BBB), and local consumer protection agencies (state attorney general in the U.S. or national consumer protection bodies in other countries) are available remedies. Keep all communications (dates, names, case numbers) and copies of evidence; these make escalations and chargeback processes far more straightforward.

Is ZAGG not a lifetime warranty anymore?

The warranty is limited to the lifetime of the device for device-specific products. Products must be returned to the original place of purchase and Purchaser must provide proof of purchase. Register the product at ZAGG.com. Follow the directions on the applicable website to submit a warranty request.

Does Best Buy replace ZAGG screen protectors for free?

Buy here replace here warranty: If you buy a ZAGG InvisibleShield screen protector for your cell phone at a Best Buy store or on BestBuy.com and it gets worn or damaged, you can replace it under ZAGG’s limited lifetime warranty at any Best Buy location.

How do I get a replacement for my ZAGG screen protector?

You can request a replacement under warranty by first signing in to the ZAGG.com website.

1. Sign In or Create an Account at ZAGG.com.
2. Click Registered Products and find the registered product you would like to replace.
3. Click the Get A Replacement link on the product you want to replace.

Is ZAGG a Chinese company?

An AI Overview is not available for this searchCan’t generate an AI overview right now. Try again later.AI Overview No, ZAGG is not a Chinese company; it is a US-based global company that was founded in Utah, though it maintains operations and a subsidiary in China. ZAGG’s headquarters are in Salt Lake City, Utah, and it has operations in the United States, Ireland, and China.  Key facts about ZAGG:

• Origin: ZAGG was founded in Utah in 2004. 
• Headquarters: Its primary headquarters are in Salt Lake City, UT. 
• Global Operations: The company has operations in the United States, Ireland, and China. 
• Brands: ZAGG owns well-known brands such as mophie, InvisibleShield, IFROGZ, and Gear4. 
• Products: ZAGG specializes in accessories for mobile devices, including screen protection, protective cases, tablet keyboards, and power management solutions. 

AI responses may include mistakes. Learn moreAbout ZAGGAbout Us. ZAGG is a global leader in mobile accessories, driving innovation in device protection, power, and productivity through …ZAGGZAGG, Inc. – LinkedInWebsite http://www.zagg.com. External link for ZAGG, Inc. Industry Computers and Electronics Manufacturing. Company size 501-1,000…LinkedIn · ZAGG, Inc.(function(){
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How much does a ZAGG replacement cost?

An AI Overview is not available for this searchCan’t generate an AI overview right now. Try again later.AI Overview ZAGG offers free product replacements under their limited lifetime warranty, but you typically pay a fee to cover shipping and handling, which is currently $9.99 for online orders. For in-store purchases at retailers like Best Buy, you may receive free replacement and installation if you provide the necessary proof of purchase.  ZAGG Warranty Replacement (Online) 

• Cost: Free for the product, but there’s a standard $9.99 shipping and handling fee per replacement order to cover processing and shipping.
• Process: You must process each replacement order individually online, as shipping for multiple items cannot be combined.

In-Store Replacement (Example: Best Buy)

• Product Replacement: Free, as long as the item is covered by the ZAGG Limited Lifetime Warranty. 
• Installation Fee: You may need to pay a one-time installation fee (e.g., $8-$20) at the time of purchase or replacement, depending on the retailer. 
• Process: Bring the old product and proof of purchase to the store’s customer service for replacement. 

Key Factors for Cost:

• Warranty Coverage: The product must be covered under ZAGG’s warranty, which typically applies to InvisibleShield screen protectors and Gear4 cases. 
• Place of Purchase: The original retailer (e.g., Best Buy, ZAGG.com) or the ZAGG website determines the replacement process and associated fees. 
• Proof of Purchase: A receipt or other verifiable proof of purchase is usually required. 

AI responses may include mistakes. Learn moreWarranty shipping fees – ZAGG CareZAGG will happily cover the entire cost of the new product being replaced. For warranty replacements, we do require a standard $9.ZAGG CareWarranty Policies – ZAGGZAGG offers a 30-day Return Policy, no questions asked on products purchased directly from ZAGG.com or any authorized ZAGG branded…ZAGG(function(){
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What is the phone number for ZAGG customer service?

You can exercise your rights under the CCPA and CPRA by referring to the applicable online form Data Deletion Request or Data Request Form or you can call toll free at 800-700-ZAGG(9244), or write to us at ZAGG Attn: Customer Care 6244 Technology Ave Kalamazoo, MI 49009.